Provider profile
ServiceMaster by Tekton
Provider snapshot
What this listing says
Northwest Indiana homeowners in the Valparaiso-to-Crown Point corridor who need mold remediation tied to water damage, with insurance coordination handled by a full-time project manager.
Best for
- Homeowners in the Valparaiso, Chesterton, Portage, or Crown Point area dealing with mold growth that followed water damage or flooding.
- Property owners who want a single company to handle the full chain from water extraction through mold removal and reconstruction.
- Commercial facility managers in the Burns Harbor steel corridor and Lake County industrial areas who need 24/7 emergency response.
- Buyers who want their restoration company to coordinate directly with their insurance adjuster rather than managing that themselves.
About this company
ServiceMaster by Tekton is a ServiceMaster Restore franchise based in Burns Harbor, Indiana, serving Lake, Porter, and LaPorte counties. They opened in 2015 and are owned by Jason Glass. Mold is one of several restoration services they offer, but their core business is water damage and fire restoration with reconstruction.
Their mold remediation page describes containment, negative air pressure, antimicrobial treatments, and air filtering. Scott Rottier, their Director of Production, holds IICRC Triple Master certification in water, fire, and textile restoration and has 28 years in the restoration business in Northwest Indiana. The franchise model means they follow ServiceMaster Restore's national training and equipment standards, but each location is independently owned and operated.
The team page lists 14 named employees, from project managers to mitigation crew chiefs, which is unusually transparent for a restoration company. Jason Glass owns the business, Matt Townley runs day-to-day operations as General Manager, and Tami Blatz manages the office. The company claims four-hour on-site response times for emergencies.
4.8 stars across 131 Google reviews is strong. Most of the positive volume comes from water damage and fire restoration customers praising their project managers by name. Only 3 reviews at one star or below have appeared in the last 18 months.
Services
Service area
Based in Burns Harbor, Indiana. Serves Valparaiso, Chesterton, Portage, Crown Point, and Merrillville. The website claims coverage across Lake County, Porter County, and LaPorte County, which is a wide geographic area for a single franchise location.
Review consensus
Paul Glass is the most frequently named employee across reviews, praised repeatedly as project manager for water damage, fire, and storm restoration jobs. Reviewers describe him as a clear communicator who keeps homeowners informed at every phase and works with insurance companies on their behalf. Esdon Boyd drew praise for reliability and being on time. Jeremy and his mitigation crews are called out for fast emergency response. Maria and Evin are named as a strong mitigation duo on water emergencies. Rob Murphy is praised for being personable and organized. Mitch, Kurt, Keith, and Kolby are named for quality finish work. Shelby is mentioned for going above and beyond during a fire packout. Multiple reviewers specifically credit the company for helping navigate insurance claims and getting homes restored faster than expected.
3 found across 131 total reviews at 4.8★. One reviewer described a fire restoration where materials chosen were cheap, work was left incomplete, and communication stopped after the final insurance check was handed over, on a claim exceeding $250,000. A second reviewer reported that a project manager named Paul asked for the full insurance check upfront before starting work. When the reviewer pushed back, appointments were canceled. The owner responded acknowledging the frustration without disputing the payment request. A third review came from a neighbor whose tree was damaged twice by ServiceMaster trucks parked in front of the wrong house. The owner responded to that one with a specific acknowledgment and stated they addressed it with crews.
The two substantive complaints both involve the reconstruction phase of fire damage, not water mitigation or mold work. One centers on material quality and project completion, the other on upfront payment demands. This suggests the mitigation side of the business (water extraction, drying, emergency response) runs more smoothly than the longer-term rebuild and reconstruction work. Owner responses are personalized rather than template-driven, but the response to the payment complaint acknowledged the issue without offering a clear policy explanation.
Paul Glass (project manager — overwhelmingly positive across 15+ reviews). Esdon Boyd (project manager — positive, praised for reliability). Rob Murphy (project manager/estimator — positive). Jeremy/Jeramie Lynch (mitigation manager — positive). Maria (mitigation crew — positive). Evin (mitigation crew — positive). Shelby (packout — positive). Mitch (finish work — positive). Kurt (finish work — positive). Keith (finish work/crew — positive). Kolby (installer — positive). Wade (painter — positive). Eric (ceiling repair — positive). Alex (kitchen crew — positive). Destiny (crew — positive). Val/Valerie Bailey (contents crew chief — positive). Matt (contractor/painter in one review — positive; also Matt Townley GM praised in another). Jessica Townley (estimator/packout manager — positive). Megan (office/support — positive). Armando (crew — positive, praised for empathy).
Ask for Paul Glass as your project manager if the job involves water damage or reconstruction. For mold-specific work, ask which crew handles mold remediation and whether they use a third-party tester. If your project involves fire reconstruction, get the payment schedule in writing before signing and confirm what happens if insurance funds fall short of the scope of work.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The same company that identifies the problem profits from fixing it. Ask whether they will accept a third-party mold assessment or if they require their own.
- One reviewer reported being asked to hand over the full insurance check before work started. The owner acknowledged the complaint but did not dispute the claim. Ask about their payment schedule and whether they draw against the insurance payout in stages.
- Their website covers mold remediation as one service among many. Most of their review volume and named staff come from water damage and fire restoration work, not standalone mold jobs.
- This is a franchise operation. The national ServiceMaster Restore brand sets standards, but this location is independently owned by Jason Glass. Quality depends on this specific team, not the brand overall.