Provider profile
Water Pro Inc
Provider snapshot
What this listing says
Bloomington-area homeowners and commercial property managers dealing with water damage that has led to mold, especially those who need one company to handle extraction through reconstruction.
Best for
- Bloomington and Monroe County homeowners who discover mold after a water event — Water Pro handles the full sequence from extraction to mold removal to reconstruction under one contract.
- Commercial property managers who need a single vendor for water and mold emergencies, with insurance documentation handled in-house — multiple property management firms already use them as a first call.
- Homeowners dealing with crawlspace mold or attic mold discovered after roof leaks — reviewers confirm work in both crawlspaces and attics.
- Buyers who want hydroxyl-based odor treatment rather than ozone, which can damage rubber and certain fabrics.
- Ellettsville, Nashville, Bedford, and Spencer residents who need a nearby restoration crew with mold capability — Water Pro claims sub-45-minute response to Ellettsville.
About this company
Water Pro Inc operates out of Bloomington, Indiana, with a second location in West Baden Springs. Mold work is not their primary identity — they are a water damage restoration company that added mold inspection and remediation as a downstream service. Their website frames mold remediation as something that follows water damage or sewage cleanup, which reflects how most of their mold jobs likely originate.
The mold-specific page describes thermal imaging and moisture meters for detection, containment barriers, EPA-approved disinfectants for removal, and dehumidification for drying. They mention post-remediation testing as an optional add-on. They also use hydroxyl generators for odor elimination, which is a less common offering — most restoration companies rely on ozone or thermal fogging. One reviewer (Torry Hamilton) confirmed the hydroxyl treatment worked to eliminate animal odor in a home.
The about page lists two named team members: Angelica Cane and Jacob Flora. The company claims 10+ years of IICRC-backed experience and operates 24/7. They emphasize insurance documentation and direct billing, with one reviewer (a condo property manager) confirming they cooperated with the insurance claim process from start to finish. An Indiana Farm Bureau Insurance agent (Nashon Cameron) named them as a preferred referral company in Monroe County.
A perfect 5.0 across 36 Google reviews is unusual. The review volume is still modest, and no negative reviews exist in the last 18 months. Several reviews come from commercial referral sources (Cambron Realty, C&J Cornerstone property management, Indiana Farm Bureau Insurance), which suggests the company has built relationships with local property professionals.
Services
Service area
Headquartered in Bloomington, Indiana, with a second office at 8097 Abbeydell Pike in West Baden Springs. The website lists service pages for Indianapolis, Columbus, Bedford, Jasper, Washington, Nashville, Spencer, Martinsville, and Ellettsville. The Ellettsville page claims sub-45-minute response times; locations like Indianapolis (50+ miles) and Jasper (75+ miles) will see longer arrival windows.
Review consensus
Jake draws the most mentions — praised by name in at least five reviews for honesty, customer service, and going beyond scope. Kasey Knepp specifically noted Jake told them they did not have a serious problem, turning down the job rather than upselling. Jacob (also listed as Jacob Flora on the about page) appears in multiple reviews for inspections, crawlspace work, and being easy to work with. AJ is named by Chris Hunter and Danielle Willis — Hunter credits AJ and his team for fire and water damage knowledge, while Willis vouches for his integrity from a working relationship. Ian drew praise from Liz Lindsey for arriving within 90 minutes for a septic backup. Madison and Jacob worked together on Preston Spunt's attic mold job. Wes (Wesley) earned praise from Jacob Ertel and Brandon Hedrick. Ollie and Matt were named alongside Jake by Collin Pascoe for a water damage discovery during a tub repair. Repeat commercial clients include Cambron Realty (Miss Cambron) and C&J Cornerstone property management.
0 found across 36 total reviews at 5.0★. No 1-star reviews exist across 36 total reviews at 5.0 stars. There are zero negative reviews of any kind in the last 18 months.
The review base skews toward referral sources and industry contacts. An insurance agent, a property management company, and a realty firm all posted reviews, which suggests Water Pro has built its reputation through B2B relationships rather than consumer marketing. Several 5-star reviews from August 2024 have zero text and come from accounts with very few reviews, which is common in small restoration companies where crews ask satisfied customers to leave a quick rating.
Jake (technician/crew lead — praised repeatedly for honesty, customer service, and going above scope). Jacob/Jacob Flora (inspector/technician — praised for inspections, crawlspace work, easy to work with). AJ (team member — praised for knowledge and integrity). Ian (technician — praised for fast response to septic backup). Madison (inspector — praised for being informative during attic mold assessment). Ollie (crew member — praised as part of team on water damage job). Matt (crew member — praised as part of team on water damage job). Wesley/Wes (technician — praised for service quality).
Water Pro has a spotless review record with genuine repeat commercial clients, which is a strong trust signal. Ask for Jake by name if you want the crew lead reviewers consistently praise. Since they do both testing and remediation, bring an independent mold assessment if you want a second opinion on scope before committing to their remediation quote.
Keep in mind
- Water Pro handles both mold testing and mold remediation. This creates a conflict of interest — the company that finds the mold is the same one that gets paid to remove it. Consider hiring an independent inspector to confirm the scope before signing a remediation contract.
- Mold remediation is a secondary service line for Water Pro. Their primary business is water damage restoration. If you need a company whose sole focus is mold, this may not be the right fit.
- The service area stretches from Bloomington to Indianapolis (about 50 miles) and south to Jasper (about 75 miles). Response times will vary significantly depending on your location relative to their two offices.
- 36 reviews with a perfect 5.0 is a thin data set. There are no negative reviews to learn from, which means you have limited information about how the company handles complaints or difficult jobs.