Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Bloomington-area homeowners dealing with water damage that needs same-source plumbing repair and mold remediation under one call, with 24/7 emergency dispatch across eight counties.
Best for
- Bloomington and Monroe County homeowners who need water damage restoration and mold remediation handled by the same company that fixes the plumbing problem causing the moisture.
- After-hours and weekend emergencies — they dispatch 24/7 and multiple reviewers confirm fast overnight and holiday response.
- Homeowners who want insurance claim support built into the process, including photo documentation, drying logs, and direct insurer coordination.
- Commercial properties across south-central Indiana that need scalable water damage and remediation services.
About this company
Roto-Rooter in Bloomington, Indiana operates as an independent contractor under the national Roto-Rooter brand. Mold remediation is one piece of a much larger operation that centers on plumbing, drain cleaning, and water damage restoration. They do not perform mold testing — when microbial growth is suspected, they bring in an independent environmental professional to test before their remediation crew starts work.
The mold-relevant capability here is the plumbing-and-restoration pipeline. A burst pipe or sewer backup triggers the same crew for extraction, structural drying, and — if needed — mold remediation, without handing the job off to a third party. Their technicians hold IICRC and AMRT designations, and the website describes HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments as standard equipment. They also handle insurance documentation with photos, drying logs, and direct insurer coordination.
The Bloomington location is managed by Daniel Bausum and operates out of 4900 W State Rd 45. Roto-Rooter has been in business nationally since 1935. The local branch claims coverage across eight counties — Monroe, Owen, Greene, Brown, Lawrence, Daviess, Martin, and Orange — which is a wide territory for a single office.
4.7 stars across 469 Google reviews is a solid rating for a high-volume plumbing and restoration operation. Most of the recent praise goes to a consistent group of technicians by name, which suggests stable staffing at this location.
Services
Service area
Headquartered in Bloomington, Indiana at 4900 W State Rd 45. Covers eight counties: Monroe, Owen, Greene, Brown, Lawrence, Daviess, Martin, and Orange. The service area list includes roughly 50 cities and towns from Bedford to French Lick to Washington. Response times for the outer counties — Daviess, Martin, and Orange — are worth confirming given the single-office setup.
Review consensus
Technicians Zach Kelly, Jackson, Nate Huffman, Angel, and Dawson appear across dozens of positive reviews. Reviewers consistently praise fast response — including overnight, holiday weekend, and same-day emergency calls. Multiple reviews highlight clear explanations of the problem and repair options before starting work. Nate draws praise for midnight calls and callback situations handled with transparency. Jackson is mentioned repeatedly for after-hours sewer and drain work. Angel gets strong individual endorsements for going beyond expectations on pipe repairs.
8 found across 469 total reviews at 4.7★. The most common thread is scheduling breakdowns. Kate Miller waited hours for a weekend emergency plumber who never came. Micayla Mckeeman waited six hours with no sinks draining and received no callback — the owner responded that an outside answering service misrouted the call. Beemer Berzins was told a plumber would return Monday after a Saturday visit and never heard back. Matthew Bault had a sump pump warranty voided after a repair failed three times, leaving the pump unplugged with exposed wires. One review from Misty describes a severe incident: a technician sent for root trimming allegedly flooded the basement with sewage, ran a snake onto the roof causing damage, tracked waste through the home, and charged for the errors. Harman Smith left a no-text 1-star review; the owner responded they could not find the reviewer in their records. Daddy P claimed five visits and over $1,000 in charges for recurring clogs — the owner's detailed response documented three visits totaling $641 and an unrepaired sewer line issue identified in 2019.
The scheduling failures share a structural cause: a single-office operation covering eight counties with 24/7 emergency claims. When demand spikes or weekend coverage falls short, promised visits get dropped without communication. The owner response on Mckeeman's review confirms an answering service routing problem, suggesting the dispatch chain has a known weak link. The 38% response rate on negatives is low, and when the owner does respond, the quality ranges from detailed factual corrections (Daddy P) to template apologies (Mckeeman).
Zach Kelly (technician — praised repeatedly for drain work, installs, and basement flooding). Jackson (technician — praised extensively for emergency calls, after-hours sewer work, water heaters, and leak diagnosis). Nate / Nathan Huffman (technician — praised for midnight calls, septic work, and transparent callback handling). Angel (technician — praised for pipe repairs and clog fixes, multiple strong endorsements). Dawson (technician — praised for after-hours holiday response and water heater work). Trevin / Trevon (technician — praised for drain and septic work alongside Zach). Chris (technician — praised for kitchen sink install). Cody (technician — praised for septic work). Jeff (technician — praised for Memorial Day emergency). Kolten (technician — praised for diagnostic thoroughness). Anthony (technician — praised alongside Nate for garbage disposal fix). Schylar (technician — praised for plumbing visit). Shawn (technician — praised alongside Jason for exceptional service). Jason (technician — praised alongside Shawn). Johnny (technician — praised for septic work). Carson (technician — praised for septic work). Daniel Bausum (manager — listed on website).
When a Roto-Rooter technician shows up in Bloomington, the service is consistently good — multiple named techs draw repeat praise. The risk is in the dispatch phase. Confirm your appointment window, get a direct callback number, and do not assume a no-show means they are running late. If your situation is mold-specific rather than water-damage-driven, ask whether the Bloomington office has done mold remediation jobs recently and how many AMRT-designated techs are on staff.
Keep in mind
- Mold remediation is a secondary service for this company. Their core business is plumbing and drain cleaning. If you need a mold-focused specialist with dedicated indoor air quality expertise, this is not that.
- Scheduling reliability is the most common complaint. Three of the eight recent negative reviews describe technicians who were promised but never showed, with no communication about the cancellation.
- Their service territory spans eight counties from a single Bloomington office. Confirm availability and response time for locations far from Bloomington, particularly in Daviess, Martin, or Orange counties.
- This is a franchise operation. Services, pricing, and guarantees vary by location per Roto-Rooter's own disclaimer. Do not assume experiences from other Roto-Rooter markets apply here.
- Owner response rate on recent negative reviews is 38%, and some responses provide factual corrections that reframe complaints. Ask questions if you see mixed signals.