Roto-Rooter Plumbing & Water Cleanup

Fast response times dominate the positive reviews. Multiple reviewers describe technicians arriving within one to three hours, including weekends and late nights. Jalen Spencer is the most frequently named technician — reviewers praise him for staying past midnight to finish jobs, breaking down pricing clearly, and solving drain problems other plumbers could not. Jim Meyer draws praise for quick arrivals and careful sewer line work, including clearing root intrusions. Kyle gets repeat mentions for fast drain clearing and providing maintenance tips. Cal, Harrison, Rogelio Rosales, Kevin Bruce, and Phil Stillinger each appear in individual reviews with strong praise for courtesy and competence.

8 found across 948 total reviews at 4.9★. Pricing and unfinished work are the two threads. Four of the eight 1-star reviews cite costs they consider unreasonable — $500+ for basic drain or sink work, $389 per hour, and pricing described as more than double inflation-adjusted previous visits. Noah Wilson describes being rescheduled five times in one week after a basement drain backup, with appointments cancelled without notice and arrival promises broken. Hannah Carter's review describes a water heater installed with the wrong gas type (natural gas instead of propane) that went undiagnosed through multiple service calls over nine months. Sandra Farris reports paying over $500 for a shower leak that was never fixed. Karl Taylor describes a technician who would not enter a ground-level access point. One reviewer (I Cut Grass, LLC) reports a new leak appearing under the sink the same day drain work was completed. The owner response invited them to email, and the reviewer is a 69-review Local Guide.

This is a national franchise operating locally, and the reviews reflect that split. The field technicians — Jalen, Jim, Kyle — generate strong loyalty from customers who name them by name and ask for them by name on return visits. The complaints land on the business side: pricing structure, scheduling reliability, and a quality control gap on a water heater installation that went nine months without anyone identifying the wrong gas type. Every owner response comes from Pat Swanson using identical template language, regardless of whether the complaint is about a $500 bill or a potentially dangerous gas mismatch. The company responds to negatives at a high rate, but the responses do not vary.

Jalen Spencer (technician — highly positive, named in 10+ reviews for drain work, late-night availability, and clear communication). Jim Meyer (technician — positive, praised for quick response, root intrusion clearing, sewer line work). Kyle (technician — positive, praised for fast drain clearing, maintenance tips, Sunday availability). Cal (technician — positive, fast arrival and educational approach). Harrison (technician — positive, detailed sewer line clearing). Kevin Bruce (technician — positive, praised for extra care and patience). Phil Stillinger (technician — positive, clear explanations). Hunt Waycott (field supervisor — positive, explained options). Rogelio Rosales (technician — positive, worked through a rainstorm). Trinton (technician — positive, water heater install in tight space). Greg (technician — positive, solved a problem three other companies failed on). Bill and Tim (technicians — positive, water heater and softener install). Chris (technician — positive, drain augering). Jacob (technician — positive, camera line inspection). Dusty (technician — positive). Ken (technician — positive, worked with Jalen). Hassan (technician — positive). Richard (technician — positive, drain clearing). Ruata (technician — positive, drain clearing). Mike (technician — positive). Cory (technician — positive). James (technician — positive, drain work). Pat Swanson (Customer Satisfaction Manager — responds to all negative reviews with identical template). Joe Saez (location manager — named on website).

Ask for Jalen Spencer, Jim Meyer, or Kyle if you can — they are the names that come up again and again in positive reviews, and at least one reviewer specifically recommends requesting Jalen. Get the free estimate in writing before any work starts, because pricing is where this location draws its complaints. If you need water damage cleanup after a plumbing failure, the one-call model here saves time compared to coordinating separate plumber and restoration companies.