Provider profile
Top Notch Restoration
Provider snapshot
What this listing says
Chicagoland suburban homeowners in DuPage or Cook County who need water damage cleanup and mold removal handled by the same NADCA-member crew with 24/7 emergency response.
Best for
- Homeowners in DuPage or western Cook County suburbs dealing with water damage that has led to mold growth and who want one company to handle extraction through remediation.
- Owners of older homes with never-cleaned ductwork who want a NADCA-member crew with industrial-grade vacuum equipment.
- Commercial property managers needing duct cleaning for offices, schools, or industrial facilities across Chicagoland.
- Homeowners needing emergency flood cleanup with 24/7 response and structural drying monitored by moisture metering.
- Spanish-speaking households looking for bilingual technicians in the Chicago suburbs.
About this company
Top Notch Restoration is a restoration company headquartered in Wood Dale, Illinois, serving six counties across the Chicagoland suburbs. Their primary business is air duct cleaning and water damage restoration, with mold remediation as a growing part of their work. They hold NADCA membership and employ IICRC-trained technicians with Air System Cleaning Specialist (ASCS) designations.
For duct cleaning, they run industrial gas-powered vacuums rated at 6,000 CFM and a truck-mounted agitation device with 175 PSI constant pressure. For mold work, they describe using HEPA vacuums, antimicrobial treatments, and containment procedures. They also handle carpet and upholstery cleaning with truck-mounted steam machines, and offer 24/7 emergency water extraction with structural drying guided by psychrometric data and moisture metering.
The company operates Monday through Saturday, 7am to 7pm, with emergency water damage crews available around the clock. Their website references blog content targeting specific suburbs like Hinsdale, Downers Grove, Hoffman Estates, and Lake Forest, suggesting they actively market across the western and northern suburbs.
A 4.9-star rating across 542 Google reviews is unusually high for a restoration company at this volume. Most reviews describe duct cleaning and water damage work rather than mold jobs, so the mold remediation track record is harder to assess from reviews alone.
Services
Service area
Headquartered in Wood Dale, Illinois. They claim coverage across six counties: DuPage, Cook, Lake, Will, Kane, and McHenry. Their service area page lists over 130 specific cities and towns across Chicagoland. This is a broad footprint radiating outward from their DuPage County base, and response times to the outer edges of Lake, McHenry, and Will counties are worth confirming.
Review consensus
Allan (also spelled Allen or Alan) appears in more reviews than any other technician and is consistently praised for explaining each step, showing before-and-after photos, and taking time with questions. Drey (also Dre) frequently works alongside Allan and draws praise for attention to detail. David is noted for duct and water damage work, with reviewers highlighting his knowledge and cleanup habits. Eber appears in several reviews as part of two-person crews doing duct cleaning. Irving is mentioned for carpet cleaning with difficult stain removal. Reviewers repeatedly mention before-and-after documentation, detailed explanations of the process, and crews leaving the site clean.
3 found across 542 total reviews at 4.9★. Three complaints cover three different issues. Oleg Rudyk reported being quoted $300 by phone for duct cleaning, then told on arrival it would cost $400 because the ducts had never been cleaned and extra access panels were needed. The owner confirmed pricing adjusts on-site based on actual conditions and noted no work was performed when the customer declined. Joe Mike complained about company trucks blocking parking near a neighboring store. The owner apologized and said they would address it with the team. Rdy2Leavil, a Local Guide with 113 reviews, submitted a request through the website and never heard back after a week. The owner's response acknowledged the possibility of a missed inquiry but also told the reviewer they did not want their business after receiving a 1-star review without any service being performed.
The owner responds to all negative reviews, but the tone varies. The parking complaint got a brief apology. The pricing complaint received a detailed, factual explanation. The web inquiry complaint started with an apology but ended with "we dont want your business," which is an unusual level of candor. This mix of defensiveness and transparency suggests a hands-on owner who engages authentically rather than using template responses.
Allan/Allen/Alan (lead technician — overwhelmingly positive, praised for communication, detail, and before-and-after documentation). Drey/Dre (technician — positive, noted for detail work and teamwork with Allan). David/Dave (technician — positive, praised for knowledge and professionalism on duct and water damage work). Eber/Heber (technician — positive, mentioned in crew contexts for duct cleaning). Emery (technician — positive, noted for carpet cleaning). Irving (technician — positive, praised for difficult carpet stain removal). Adrian (technician — positive, mentioned alongside Alan for dryer vent work). Philip/Phil (technician — positive, mentioned in website testimonials for duct cleaning).
Allan is the standout technician here. If you are booking mold or water damage work, ask whether Allan or David will be on the job. Get your mold inspection done by an independent third party before accepting their remediation proposal, since they do both. Call rather than using the web form to ensure you get a timely response.
Keep in mind
- They perform both mold testing and mold remediation, which is a conflict of interest. A company that finds the mold and then sells you the removal has a financial incentive to overstate the problem. Ask for an independent inspection before agreeing to remediation work.
- Phone estimates may not match on-site pricing. One reviewer was quoted $300 by phone and told $400 on arrival due to ductwork condition and additional access panels. The owner confirmed pricing adjusts based on the on-site scope assessment.
- Their web inquiry form may not get a response. One reviewer waited over a week with no callback after submitting through the website. Calling during business hours is more reliable.
- Most of their 542 reviews are for duct cleaning and carpet work, not mold remediation. Ask specifically about their mold project volume and request references from recent mold jobs.
- They claim six counties as their service area, stretching from McHenry to Will County. Confirm travel charges and availability for locations far from their Wood Dale headquarters.