Provider profile
PuroClean of Elk Grove Village/Schaumburg
Provider snapshot
What this listing says
Northwest suburban Chicago homeowners and commercial property managers in Elk Grove Village, Schaumburg, or Wood Dale who need water damage mitigation with pack-out and content restoration from a team that handles the full cycle under one roof.
Best for
- Homeowners in Elk Grove Village, Schaumburg, Wood Dale, or Arlington Heights dealing with water damage from burst pipes, sump pump failures, or flooding.
- Families who need full content pack-out and storage after a fire — Ruben Garcia's team gets consistently strong reviews for handling belongings with care over months-long projects.
- Commercial property managers in the northwest suburbs who need 24/7 emergency response and insurance coordination for water or fire damage.
- Condo owners dealing with water damage from above-unit leaks who need someone to handle both mitigation and restoration.
About this company
PuroClean of Elk Grove Village/Schaumburg is a PuroClean franchise based in Wood Dale, Illinois, owned by Keegan Trudgen and Tim Lohse. They serve the northwest Chicago suburbs — Elk Grove Village, Schaumburg, Arlington Heights, Rolling Meadows, and surrounding communities. Their Google category is water damage restoration, and that is where the bulk of their review history falls, but they also handle mold removal, fire and smoke damage, biohazard cleanup, and reconstruction.
On the equipment side, their website mentions commercial-grade pumps for water extraction, dehumidifiers, high-velocity fans, thermal imaging, and moisture meters. For mold work, they describe using EPA-registered disinfectants and deodorization of wall cavities and crawl spaces. They hold IICRC credentials and EPA Lead Safe certification, and they are members of the Western Loss Association, Chicagoland Apartment Association, and Independent Insurance Agents of Illinois.
One thing that stands out in the reviews is the volume of content pack-out and storage work. Multiple reviewers describe PuroClean packing up entire homes after fires, storing belongings for months, treating them for smoke damage, and returning everything intact. Ruben Garcia's name appears in more reviews than any other staff member, almost always in connection with pack-out coordination.
4.8 stars across 113 Google reviews is a strong showing. Only one negative review appeared in the last 18 months, and it was about a phone miscommunication rather than a quality-of-work issue.
Services
Service area
Based in Wood Dale, Illinois (60191), at 917 Aec Drive. They list 12 specific service areas: Arlington Heights, Bensenville, Chicago, Elk Grove Village, Franklin Park, Itasca, Keeneyville, Medinah, Rolling Meadows, Roselle, Schaumburg, and Wood Dale. Their website also references broader Chicagoland coverage including Aurora, Naperville, and Elgin, though the named service areas concentrate in the northwest suburbs of Cook and DuPage counties.
Review consensus
Ruben Garcia is the most frequently named staff member across the entire review history. Reviewers describe him coordinating large-scale pack-out jobs — clearing a high-rise after a fire (Jean), packing and restoring furniture after mold exposure (Anna Niehaus), managing 9-month storage projects (Michelle Elliott), and maintaining constant communication with insurance companies (heather Ramirez). Dylan Klemm gets praise as a project manager for honest communication and fast response; Laura Sue Awick says his team arrived within 3 hours of a sump pump failure, and Lynne Steiner credits him for spelling out what to expect during two back-to-back water events. Israel and Jesus are praised for quick response on water damage (Mike Theus). Eric Nielsen drew praise for being genuinely supportive during a lengthy displacement from storm damage (Paulette Crayton). Lilly credits Ryan and Nadya for compassion after a house fire. Elizabeth Khalil is praised for follow-up and attention as a main point of contact (Chelsey). Gabby and Dave are named for handling condo water damage (Meegan Sims, Stuart). The consistent themes are fast response, careful handling of belongings, and clear communication throughout long restoration projects.
1 found across 113 total reviews at 4.8★. The sole recent negative is a 2-star review from Matthew Winget (May 2026), who called about a mold issue at a dental office and was told by the phone representative that PuroClean does not handle mold. When he pointed out that their website says otherwise, the representative dismissed his concern. The owner responded acknowledging the answering service gave incorrect information, confirmed they do handle mold remediation including commercial properties, and asked him to call back. This is a communication breakdown at the answering service level, not a quality-of-work complaint.
The disconnect between the answering service and the actual services offered is worth flagging. If a prospective mold customer calls and gets told the company does not do mold work, that customer moves on to a competitor. The owner response acknowledged this was an answering service error, which suggests an awareness gap between the call-handling layer and the operational team. For a company that lists mold remediation on its website and has at least two reviews referencing mold-related work (Anna Niehaus, Manish Patel), this is an operational gap rather than a capability gap.
Ruben Garcia (pack-out coordinator/team lead — positive, most frequently named across reviews for pack-out care, communication, and compassion). Dylan Klemm (project manager — positive, praised for fast response, honest communication, and keeping clients informed). Israel (technician — positive, praised for quick water damage response). Jesus (technician — positive, water damage response). Ryan (project manager — positive, praised for compassion during fire restoration). Nadya (staff — positive, praised for fire restoration compassion and process explanation). Eric Nielsen (staff — positive, praised for genuine support during storm displacement). Elizabeth Khalil (point of contact — positive, praised for follow-through and attention). Gabby/Gabbi (project manager — positive, praised for communication and condo water damage). Dave (PM — positive, praised for condo water damage work). Laura (staff — positive, praised for 24/7 availability and setup). Damien/Damon (manager — positive, praised for helpfulness and step-by-step guidance). Mitch McKnight (project manager — positive, praised for mold remediation and storm surge cleanup). Miguel Torres (technician — positive, praised for timeliness and compassion on water damage). Alfredo Gomez (staff — positive, praised for water damage restoration and material sourcing). Sean R. (technician — positive, praised for basement restoration and respectfulness). Lucas N. (technician — positive, praised for respectfulness and efficiency). Steve Martinez (staff — positive, praised for carpet cleaning). Sergio (staff — positive, fire pack-out). Nicki (staff — positive, fire pack-out). Victor (staff — positive, communication during stressful restoration). Wendy (staff — positive, emotional support during restoration). Amanda (inventory team — positive, organization on large loss). Cristina (inventory team — positive, organization). Erick (inventory team — positive). Breanna (inventory team — positive). Pedro (technician — positive, water damage).
If you are calling about mold, call the office directly during business hours and confirm they will take your mold job before scheduling. Ask for Ruben Garcia if your project involves content pack-out or storage — he has the deepest track record across reviews. For water damage mitigation, Dylan Klemm is frequently praised for fast response and clear communication.
Keep in mind
- Their answering service told at least one caller that PuroClean does not handle mold, even though their website lists mold removal as a core service. If you are calling about a mold job, confirm directly with the office — not the answering service — that they will take your project.
- This is a franchise operation. The local team and management determine the quality of your experience, not the PuroClean national brand.
- Most of their Google reviews describe water damage and fire restoration work, not mold-specific jobs. Ask for references from recent mold remediation projects specifically.
- They list service areas spanning Chicago and surrounding suburbs, which is a broad claim. Confirm response times to your specific location before booking.