Provider profile
APT Water Restoration
Provider snapshot
What this listing says
DuPage and Kane County homeowners dealing with basement flooding or mold after water damage, where Andrew and his small crew handle both cleanup and reconstruction under one roof.
Best for
- Homeowners in DuPage or Kane County who need water damage and mold handled by the same company, from extraction through drywall replacement.
- Basement flooding emergencies where you want the owner on-site, not a dispatcher -- Andrew personally responds to most calls.
About this company
APT Water Restoration is a family-owned restoration company based in West Chicago, Illinois, serving DuPage and Kane counties since 2015. Water damage is their primary business -- their Google category is water damage restoration -- but they also handle mold remediation, fire damage, and sewage cleanup. Andrew, the owner, shows up personally on most jobs.
The crawl space mold work stands out. They describe a specific process on their website: containment with negative air pressure, HEPA vacuuming, surface removal by sanding or wire-brushing, antimicrobial treatment, and vapor barrier installation. They also offer full crawl space encapsulation with dehumidification. They follow IICRC S520 standards for mold work and recommend post-remediation air sampling by an independent hygienist.
They have operated for over eight years with a small team. The website mentions a 60-minute response guarantee and 24/7 availability. Multiple reviewers confirm fast arrival times, sometimes within hours of calling. One reviewer in Milwaukee noted APT traveled from the Chicago suburbs during the August 2025 floods and charged roughly half what a national franchise quoted.
Services
Service area
Headquartered in West Chicago, Illinois. Serves DuPage County and Kane County, covering 31+ communities including Naperville, Wheaton, Glen Ellyn, Lombard, Elmhurst, Aurora, Elgin, St. Charles, Carol Stream, and Downers Grove. Claims a 50-mile radius from West Chicago, and at least one reviewer confirms they traveled to Milwaukee for emergency work.
Review consensus
Andrew is named in at least 12 of 21 reviews. Reviewers consistently highlight his personal involvement on-site, willingness to explain the process, and fast response times. Several note he helped keep costs down or connected them with plumbers and drywall contractors when the job required it. Greg is mentioned once for carpet cleaning. A plumber (Mr.Plumber, a Google Local Guide with 120 reviews) recommends them as a referral partner.
0 found across 21 total reviews at 5.0★. No negative reviews exist in the last 18 months to evaluate.
Every review with text mentions Andrew by name. This is a one-person-driven operation -- the experience you get depends entirely on Andrew's availability. If Andrew is on another job, the experience could differ from what reviews describe.
Andrew (owner, hands-on lead on most jobs -- consistently praised). Greg (carpet cleaning technician -- praised for promptness in one review).
Ask for Andrew directly and confirm he will be on your job. With no negative reviews to flag issues, the main risk is structural: they test and remediate mold themselves, so get an independent mold assessment before agreeing to remediation work. Confirm response time if you are at the outer edge of their service area.
Keep in mind
- They do both mold inspection and mold remediation. This is a conflict of interest -- the same company that finds the mold profits from removing it. Ask for an independent assessment before signing a remediation contract.
- 21 reviews over 10+ years is a thin volume. A 5.0 rating at this count tells you nobody has complained publicly, but it does not tell you much about consistency across hundreds of jobs.
- Their website claims a 50-mile service radius from West Chicago, covering 31+ communities. A small family crew stretching across that range could mean longer response times at the edges.
- They list plumbing, carpet cleaning, air duct cleaning, and fire damage alongside mold and water work. Companies that spread across many service lines may not specialize deeply in any single one.