Provider profile
Mid American Restoration Services
Provider snapshot
What this listing says
Lake County and northern Chicagoland homeowners dealing with water damage who also need mold remediation handled by the same owner-operated crew from start to finish.
Best for
- Homeowners in Lake County, IL or Kenosha County, WI who need water damage and mold remediation handled together by one company.
- Insurance-claim situations where you want the restoration company to coordinate directly with your adjuster and fight denied claims on your behalf.
- Buyers who value working with the owner directly rather than being handed off to a project manager or rotating crew.
About this company
Mid American Restoration is an owner-operated restoration company based in Volo, Illinois, serving the northern Chicagoland suburbs and southeast Wisconsin. They handle water damage, fire damage, and mold remediation under one roof, with a stated philosophy of keeping the same technician on your job from start to finish. They claim 30-plus years of experience and operate two locations: Volo, IL and Twin Lakes, WI.
The standout detail here is the single-technician model. Rather than rotating crews, they assign one person to manage your project through completion. Multiple reviewers confirm this plays out in practice, with the owner Brian often showing up personally. They also work directly with insurance companies and describe themselves as a preferred vendor for several carriers.
They hold IICRC credentials and display BBB and EPA affiliations on their website. The company handles both residential and commercial properties and offers mold testing, mold removal, air duct cleaning, and dehumidification alongside their water and fire restoration work.
Services
Service area
Based in Volo, Illinois (Lake County) with a second location in Twin Lakes, Wisconsin. They serve the northeast Illinois suburbs and southeast Wisconsin. Specific areas confirmed by reviews include Lake County and the broader Chicagoland area. The two-state coverage is broad for a small operation — confirm response time for locations outside Lake County.
Review consensus
Brian, the owner, is named in at least 10 reviews and praised for showing up personally, responding immediately to emergencies, and staying involved through completion. Casey is mentioned for being easy to work with and honest. Anthony draws praise for attention to detail and following through on promises. Erin is singled out for empathy and going above and beyond during a difficult water damage situation. A crew of Jesus, David, Jessica, and Brian handled a recent lower-level water job and was described as friendly and diligent. Reviewers consistently highlight fast emergency response, direct insurance coordination, and the company helping select replacement materials like flooring and carpeting.
2 found across 23 total reviews at 4.5★. Both one-star reviews were posted on the same day (April 7, 2025) by two people in the same household — Thomas Burrell and Justine Stittgen-Burrell. They purchased a home where Mid American had done water damage restoration for the seller. They describe unfinished items including an uncovered outlet left hanging under a sink, and say one of the company's own workers admitted they took on more than they could handle. The owner responded that the seller had signed off on the work and offered to address the items directly. This is a dispute about who bears responsibility after a property sale rather than a complaint about core restoration quality.
The two negative reviews come from a single incident involving a property transfer, where the company's client (the seller) signed off on the work but the new buyers found deficiencies. This is a structural risk in restoration work tied to real estate transactions rather than a pattern of poor workmanship. The owner responded to both reviews with specific context about the sign-off, which suggests active reputation management with personalized replies rather than template responses.
Brian (owner — positive across 10+ reviews for personal involvement and fast response). Casey (technician — positive for being easy to work with, kind, and honest). Anthony (technician — positive for attention to detail and reliability). Erin (staff — positive for empathy and going above and beyond). Jesus, David, Jessica (crew members — positive for friendliness and diligent work on a recent job).
This is a small, owner-operated company where Brian personally handles many jobs. The 4.5-star rating with 23 reviews reflects a strong track record, and the two negatives stem from a single disputed home-sale situation rather than recurring quality issues. Ask for Brian or Anthony by name, and if your project involves a property sale, get written confirmation of who approves the final walkthrough.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before committing to their remediation work.
- Two recent one-star reviews describe unfinished punch-list items on a water damage job tied to a home sale. The owner responded that the seller signed off on the work, but the buyers found issues after closing. If your project involves a property transfer, confirm who is responsible for final walkthrough approval.
- Their service area spans northeast Illinois and southeast Wisconsin, which is a broad geographic claim for a small crew. Confirm response time for your specific location before booking.