Provider profile
ServiceMaster DSI - Springfield
Provider snapshot
What this listing says
Springfield-area homeowners and commercial property owners dealing with water damage or mold after flooding, backed by the national ServiceMaster Restore franchise network and 24/7 availability.
Best for
- Springfield, Chatham, Sherman, Auburn, and Rochester homeowners needing emergency water extraction and drying after pipe bursts or basement flooding.
- Commercial property owners — offices, restaurants, healthcare facilities — needing a single contractor for water, fire, and mold restoration with insurance coordination.
- Homeowners whose insurance company has already recommended ServiceMaster, since this franchise has established relationships with major property insurers.
- Property owners dealing with mold growth after water damage who want one company to handle both the water mitigation and the mold work in sequence.
About this company
ServiceMaster DSI is a ServiceMaster Restore franchise operating out of Springfield, Illinois, at 2831 Farmers Market Rd. They handle water damage, fire and smoke damage, mold removal, storm damage, and odor control for both residential and commercial properties. Their primary identity is disaster restoration rather than mold-only work, and mold jobs typically arise as a secondary need after water events.
The website lists IICRC-trained technicians and describes containment, negative air, dehumidification, and antimicrobial treatments in their mold-related coursework materials. They offer both mold inspection and remediation, which means they identify the problem and fix it under the same roof. Their commercial services extend to government buildings, healthcare facilities, churches, and historic structures. They also run insurance continuing education courses, which signals deep ties to the insurance referral pipeline.
ServiceMaster Restore as a brand dates back to 1929, with over 800 locations nationally. This Springfield franchise operates under the DSI ownership group. Several insurance agents in the reviews describe ServiceMaster DSI as their preferred referral, and multiple reviewers mention their insurance company sent ServiceMaster directly.
4.8 stars across 79 Google reviews is strong. The volume is moderate, but almost every review with substantive text is positive. The recent negatives center on billing disputes rather than work quality, which is a meaningful distinction.
Services
Service area
Headquartered in Springfield, Illinois at 2831 Farmers Market Rd. The website names Chatham, Sherman, Auburn, and Rochester as specific service areas. At least one reviewer outside their standard zone was informed of additional drive-time charges, so confirm coverage if you are not in the immediate Springfield metro.
Review consensus
Noah Johnson is the standout. He appears by name in at least 10 reviews spanning 2024 through 2026, consistently praised for being responsive, knowledgeable, and communicative. Reviewers describe him diagnosing damage on the same day they called, setting up drying equipment, and following up regularly. D.J., Jeremy, and Vlad are named as part of Noah's crew on at least one basement flooding job. Kristina drew praise for emergency glass cleanup on a Saturday. Jeff Wolfe appears in several 2023 reviews as a reliable first call for insurance agents and hotel operators, described as accessible on his personal cell even on holidays. Tom Hale is named once for managing a non-emergent job with good communication during peak season. Multiple insurance agents say they refer clients to this company exclusively.
3 found across 79 total reviews at 4.8★. Two of the three recent negatives are from the same household (Lance and Sam Tawzer, both posted May 12, 2026). Both say the work itself was acceptable but the final bill was roughly double the quoted price. Lance describes calling to dispute the charges and receiving a revised bill that was still 50% above the original quote. He escalated to corporate. The owner responded acknowledging the concern but did not address the pricing discrepancy specifically. The third negative (Hasan Yavuz, March 2026, a Local Guide with 55 reviews) was told an assessment was free but then quoted $191. The owner's response clarified this was a mold inspection rather than a moisture assessment, and the caller was outside the service area, adding drive-time charges. The owner says these charges were disclosed during the call.
The billing complaints share a theme: customers felt the final cost did not match what was communicated upfront. In both cases the work quality was not disputed. The owner responses engage with specifics rather than using templates — the Yavuz response distinguishes between moisture assessment and mold inspection and explains the drive-time surcharge. The Tawzer response is less specific, thanking the reviewer for further discussion without addressing the dollar amounts. This suggests the issue may be how estimates are communicated verbally rather than intentional overcharging, but the pattern is worth watching.
Noah Johnson (technician/mitigation lead — strongly positive across 10+ reviews). D.J. (crew member — positive). Jeremy (crew member — positive). Vlad (crew member — positive). Kristina (cleanup technician — positive). Tom Hale (manager/crew lead — positive). Jeff Wolfe (manager/point of contact — strongly positive in 2023 reviews). Armando (mentioned in website testimonial — positive).
Ask for Noah Johnson if your job involves water damage — he has the strongest track record in the reviews by a wide margin. Get your quote in writing with a breakdown of possible additional charges before any work starts. If you are calling about mold specifically, confirm whether you are requesting a moisture assessment or a mold inspection, since those are priced differently.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also selling you the fix. Consider getting an independent mold test from a separate inspector before committing to their remediation scope.
- Two related reviewers (Lance and Sam Tawzer, May 2026) report being billed significantly more than the quoted price for water damage work. Both describe a gap between the agreed cost and the final invoice. Get detailed written quotes before work begins and confirm what additional charges could apply.
- One reviewer outside their normal service area was told a moisture assessment was free, then charged $191. The owner's response clarified this was actually a mold inspection (a different service) with added drive-time charges. Make sure you understand which service you are requesting and whether your location falls within their standard coverage zone.
- This is a franchise operation. The local team handles your job, but corporate sets the brand standards and marketing. Your experience depends on the Springfield crew, not the national brand reputation.