Provider profile
Zero Water Restoration
Provider snapshot
What this listing says
Schaumburg and northwest suburban homeowners dealing with water damage that has led to mold, who want a single company to handle extraction, drying, remediation, and reconstruction.
Best for
- Homeowners in Schaumburg, Arlington Heights, Palatine, and surrounding northwest suburbs who need water damage and mold handled by one company.
- Basement flooding situations where water extraction needs to happen the same day, followed by mold prevention.
- Attic mold jobs where dry fogging can reach areas that manual scrubbing cannot.
- Property owners who want their restoration company to coordinate directly with their insurance adjuster.
- Landlords managing multiple rental properties who need a reliable repeat vendor for water and mold emergencies.
About this company
Zero Water Restoration is a family-owned restoration company based in Schaumburg, Illinois, focused on the full sequence from water damage to mold remediation. They handle water extraction, drying, mold removal, and reconstruction under one roof, which means you can get a single crew from leak to finished wall. They have been in business for over 10 years and serve the northwest Chicago suburbs.
Their mold remediation page describes dry fogging with an antimicrobial solution for hard-to-reach areas like crawl spaces, attics, and inside walls. They mention containment of affected areas during mold work and use of EPA-approved disinfectants. The website also mentions a membership program, though details are thin. They work with insurance companies directly and offer free inspections.
The company operates out of a Schaumburg office suite and presents itself as locally owned. Several reviews reference the owner by name (Javier or Jay), and the operation reads like a small team rather than a franchise. Review volume has grown steadily, with most activity concentrated in late 2024 and early 2025.
78 Google reviews at a perfect 5.0 stars is unusual. No negative reviews appear in the last 18 months. That is a small sample compared to national chains, but the consistency across two years of reviews and the number of named-staff mentions suggests real jobs behind the ratings rather than manufactured reviews.
Services
Service area
Headquartered in Schaumburg, Illinois. They list specific service cities across the northwest Chicago suburbs: Arlington Heights, Bartlett, Barrington, Elk Grove Village, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Rolling Meadows, Schaumburg, and Streamwood. The website says they cover the 'Greater Chicagoland Area and many more,' but the named cities cluster within about 15 miles of their Schaumburg office.
Review consensus
Jacob is the standout. He appears by name in roughly 25 of 78 reviews, praised for punctuality, clear explanations, before-and-after documentation, and willingness to adjust his schedule. Multiple reviewers specifically mention him explaining the process and showing photos of his work. Carla gets repeated praise for communication and treating callers like people rather than ticket numbers. Johnny (also spelled Jony or Jonny) is mentioned alongside Jacob in several reviews as a reliable field partner. Javier (also called Jay) appears in earlier reviews as the owner who handles estimates and does hands-on work. Reviewers consistently cite same-day or next-day response and affordable pricing.
0 found across 78 total reviews at 5.0. (0 found across 78 total reviews at 5.0 stars). No negative reviews exist in the last 18 months. There is no complaint data to analyze.
The review timeline shows a shift in named staff. Earlier reviews (2024) mention Javier/Jay and Julian doing field work. By late 2024, Jacob dominates the reviews, often paired with Johnny. This looks like a growing operation where the owner stepped back from daily field work as the team expanded. The company also appears to go by 'Zero Mold' informally in some reviews, suggesting customers associate them more with mold work than water damage despite the official name.
Jacob (field technician — overwhelmingly positive, praised for communication, punctuality, and thoroughness). Carla (office/scheduling — positive, praised for responsiveness and personal touch). Johnny/Jony/Jonny (field technician — positive, works alongside Jacob). Mike (field technician — positive, mentioned for quick response). Javier/Jay (owner — positive, mentioned for hands-on estimates and mold work). Julian (field technician — positive, mentioned for a basement mold and flooding job). Joe (field technician — positive, mentioned in a testimonial for quick response). Jose (field technician — positive, mentioned once alongside Jacob).
With 78 reviews at a perfect 5.0 and zero recent complaints, there is no negative signal to warn you about. Ask for Jacob if you can. Get an independent mold test before agreeing to remediation work, since they do both testing and remediation. Ask Carla for a clear written scope of work and timeline before the crew arrives.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest because the company deciding you have a mold problem is also the company that profits from fixing it. Consider getting an independent mold test before committing to remediation.
- The website is heavy on marketing language but light on specifics about equipment, certifications, or the remediation process. Ask what training their technicians have completed.
- Their office address is a suite in a Schaumburg office complex, not a warehouse or shop. This is common for small restoration companies but worth knowing.
- They claim to serve the 'Greater Chicagoland Area' but their named service cities are all in the northwest suburbs within about 15 miles of Schaumburg. If you are outside that zone, confirm response times before booking.