Provider profile
Flood Pros Waterproofing
Provider snapshot
What this listing says
Rockford-area homeowners dealing with basement water intrusion who also need mold remediation from a single contractor with 30+ years in the region.
Best for
- Homeowners in the Rockford-to-Belvidere corridor or southern Wisconsin border towns who need mold work tied to a basement water problem.
- Buyers who want one contractor to handle the full sequence from water extraction through mold removal through structural rebuild.
- Situations where a foundation crack or failed window well caused the mold growth and you need the moisture source fixed permanently.
- Homeowners who want a free on-site inspection before committing, with same-day or next-day scheduling based on review accounts.
About this company
Flood Pros Waterproofing operates out of Roscoe, Illinois, just north of Rockford, with a second office in Janesville, Wisconsin. Owner Mickey Bennett started with a carpet cleaning van in 1992 and built three divisions: Advantage Kwik-Dry for cleaning, Flood Pros Restoration for water/fire/mold work, and Flood Pros Waterproofing for basement seepage problems. Mold remediation is one piece of a much larger waterproofing and restoration operation.
Their mold process follows a standard sequence: air quality testing, containment, removal of affected materials, HEPA vacuuming, antimicrobial cleaning, and encapsulation of remaining surfaces. They handle rebuilds in-house with their own carpentry team, which means you can go from water damage discovery through mold removal to drywall replacement without switching contractors. The website lists IICRC certification for their restoration technicians.
Bennett has run the business locally for over 30 years. The company holds a BBB rating and belongs to the Rockford Chamber. They offer financing and free on-site inspections during business hours.
32 Google reviews at a perfect 5.0 stars with no negatives in the last 18 months is unusual for any restoration company. The review volume is modest, but the consistency stands out.
Services
Service area
Headquarters in Roscoe, Illinois, with a second office in Janesville, Wisconsin. The mold removal page lists over 40 cities including Rockford, Belvidere, Machesney Park, Loves Park, South Beloit, Freeport, Byron, and Oregon in Illinois, plus Beloit, Milton, Edgerton, Lake Geneva, Elkhorn, and Monroe in Wisconsin. That is a wide radius for a single crew operation.
Review consensus
Jose appears most frequently, praised by name in at least eight reviews for crack injection work, window well installation, and clear explanations. Chris Picott shows up in three reviews for honest inspection calls, including one where he identified the issue was outside his scope and referred the homeowner to another company. Mickey draws praise for personal attention during estimates and kindness during stressful situations. Jenny B. is noted for enthusiasm and coordination. Reviewers consistently mention fast response times, often same-day or next-day callbacks, and clear communication about what work is needed.
0 found across 32 total reviews at 5.0★. No complaints at 3 stars or below appeared in the last 18 months across 32 total reviews at 5.0 stars.
The absence of any recent negatives across 32 reviews is notable but should be read in context: 32 reviews over 30+ years of operation means very few customers leave feedback. Several positive reviews come from single-review accounts. The praise pattern is consistent and specific enough to read as genuine, with different reviewers naming different staff and describing distinct job types.
Jose (field technician — praised repeatedly for crack repair, window wells, and clear explanations). Chris Picott (inspector/technician — praised for honest assessments and referrals). Mickey Bennett (owner — praised for personal estimates, kindness, and responsiveness). Jenny B. (coordinator — praised for enthusiasm and project guidance). Juan (technician — praised for crack filling work alongside Jose). Caleb (staff — praised for kindness during a pipe burst). Rich (staff — praised for kindness during a pipe burst). Mike Diwo (technician — praised for water damage and lead paint removal). Jamie (technician — praised for knowledgeability).
Ask for Jose or Chris Picott if they are available for your job. Given the conflict of interest between testing and remediation, get an independent mold test either before or after Flood Pros does their assessment. The company's strength is handling the full chain from water source to mold to rebuild, so they add the most value when your mold problem starts with a basement water issue.
Keep in mind
- Flood Pros does both mold testing and mold remediation. That creates a conflict of interest: the company identifying the problem also profits from fixing it. Consider getting an independent test before or after their work.
- Mold remediation is a side division of a waterproofing company, not their primary focus. Most reviews reference waterproofing and crack repair, not mold jobs specifically.
- The service area list on their mold page names over 40 cities across northern Illinois and southern Wisconsin. Response times likely vary the farther you are from Roscoe or Janesville.
- With only 32 reviews total, the 5.0 rating reflects a small sample. A company doing this volume of work for 30 years has served far more customers than have left reviews.