Provider profile
PuroClean of Romeoville
Provider snapshot
What this listing says
Romeoville and Northern Will County homeowners dealing with water damage or mold after a leak or flood, backed by a veteran-owned franchise with insurance adjuster experience.
Best for
- Romeoville, Bolingbrook, or Lockport homeowners who need water damage or mold work and want a single company to handle mitigation through reconstruction.
- Property owners who want help navigating insurance claims, given the owner's twelve years as an adjuster at Traveler Insurance.
About this company
PuroClean of Romeoville is a franchise restoration company based in Romeoville, Illinois, serving Bolingbrook, Lockport, Joliet, Plainfield, and the broader Northern Will County area. Owner Stephen Sherwood is a Marine Corps veteran who spent twelve years as an insurance adjuster at Traveler Insurance before opening this franchise. That claims background shows up in how the company handles insurance coordination.
The service list is broad: water damage mitigation, fire and smoke restoration, mold remediation, biohazard cleanup, and reconstruction. They use thermal imaging and moisture meters for damage assessment, and dehumidifiers and high-velocity air movers for drying. The website mentions EPA-registered disinfectants and a specific wood floor drying panel system. They hold IICRC certification and EPA Lead-Safe certification. Nothing on the equipment side stands out as unusual for a PuroClean franchise, but the owner's adjuster background is a genuine differentiator for navigating insurance claims.
Services
Service area
Headquartered in Romeoville, Illinois. Serves Bolingbrook, Lockport, Crest Hill, Joliet, Plainfield, Aurora, and surrounding Northern Will County communities. The website also lists Crystal Lawns, Fairmont, Lily Cache, and Ridgewood as service areas.
Review consensus
Stephen Sherwood is named in at least ten reviews. Reviewers consistently describe him as responsive, honest, and fair on pricing. Multiple reviewers mention he goes above and beyond expectations. April Paxton praised his responsiveness on a bathroom leak that damaged ceilings. Mike C noted Stephen translated project needs into a budget-friendly result. Sandra Rocush described his attention to detail as exceptional. William Jonkman, the business development representative, is praised by Alexa Prado for attentiveness and by Kellie Banks for being knowledgeable. Ron Wencel specifically noted their quote was fair compared to competitors whose rates seemed predatory.
1 found across 26 total reviews at 4.5★. One complaint about a painting and drywall job. Glynis Wiggins hired PuroClean to paint a condo and reported cracks returning within eight months and a paint color that did not match what was selected. She described the work as rushed and the workers as incompetent. The owner responded with a detailed explanation: the home was experiencing natural settling causing wall cracks unrelated to their work, the color was selected together with the customer, and the job was done to prepare the home for sale. The owner acknowledged the color disappointment and said they would update procedures to confirm colors in writing. This complaint is about painting, not restoration or mold work.
The owner responds to negative reviews with specific factual detail rather than template deflections. The one negative review received a personalized response addressing each complaint point. The positive reviews skew heavily toward personal referrals and repeat customers, with several insurance agents recommending the company to their clients. This suggests the business grows through relationship networks rather than advertising.
Stephen Sherwood (owner — positive, named in 10+ reviews for responsiveness, honesty, fair pricing, and hands-on involvement). William Jonkman (business development representative — positive, praised for attentiveness and knowledge by insurance office staff).
With 26 reviews, this is a small-sample company, but the signal is consistently positive. Ask for Stephen by name and confirm he will be involved in your project. Since they handle both testing and remediation, get an independent mold assessment before agreeing to remediation scope.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that finds the mold profits from removing it. Consider getting an independent mold inspection before committing to remediation work.
- Only 26 Google reviews total. That is a small sample, so the 4.5-star rating could shift meaningfully with a few new reviews.
- This is a franchise operation. PuroClean is a national brand, so corporate standards apply, but local execution depends on the individual owner and crew.
- The one negative review was about a painting and drywall job, not restoration or mold work. No negative reviews address their core services, but the small review count means limited data.