Provider profile
CLEAN Restoration
Provider snapshot
What this listing says
Quincy and Tri-State area homeowners dealing with mold tied to water damage who want an independent, owner-operated restoration company with 24/7 response and a 5.0 Google rating across 121 reviews.
Best for
- Homeowners in Quincy, Hannibal, Macomb, Burlington, or anywhere within 75 miles of Quincy who need mold removed after water damage.
- Buyers who want a single company to handle water extraction, drying, mold removal, and rebuild under one roof.
- Property managers and commercial building owners needing 24/7 emergency mold and water damage response across the Tri-State area.
- Homeowners who want an independent local operator rather than a franchise, with the owner personally answering calls.
About this company
CLEAN Restoration is an independent, locally owned restoration company based in Quincy, Illinois, serving a three-state region across western Illinois, northeast Missouri, and southeast Iowa. Owner Jeff Butler answers calls personally around the clock, and crews typically arrive on-site within an hour. Mold is one of several services alongside water damage, fire and smoke damage, sewage cleanup, and content cleaning.
Their mold work includes inspection, containment, HEPA air filtration, removal, and antimicrobial treatment. They also handle moisture source identification. One reviewer (Alan Moberly) described calling about a suspected mold problem and being told the company could not find evidence, then being referred to an independent air tester rather than pushing unnecessary work. Their Burlington, IA mold page describes a six-step process from inspection through moisture control.
Jeff Butler started the company and has built a team that now operates out of offices in both Quincy and Burlington, IA, covering a roughly 75-mile radius. The company runs a trade school scholarship program and a community closet, signaling community investment beyond the restoration work itself.
A 5.0 rating across 121 Google reviews is remarkable. Zero reviews at 3 stars or below have appeared in the last 18 months. This is an unusually clean record for a restoration company handling emergency work, where customer stress alone tends to generate occasional low ratings.
Services
Service area
Headquartered at 3120 N 12th St, Quincy, IL, with a second office in Burlington, IA. Serves a 75-mile radius covering Quincy, Hannibal (MO), Macomb (IL), Burlington (IA), Fort Madison (IA), Kirksville (MO), Keokuk (IA), Rushville (IL), Pittsfield (IL), and Palmyra (MO). Reviews confirm work in Pittsfield and for a property an hour from Quincy.
Review consensus
Jeff Butler draws the most mentions by far, with reviewers citing his personal phone availability, same-day scheduling, and hands-on involvement even on weekends and holidays. Shon is praised for being knowledgeable and calming during stressful water emergencies. Austin is noted as a responsive estimator who guides customers through insurance claims. Kaylin and Justin are called out for respectful, thorough mold inspections. Office staff including Alysha, Melanie, Katie, and Cait Foss receive consistent praise for friendly coordination. Multiple reviewers highlight the company's honesty, with two separate reviewers (Ben Moller, Alan Moberly) describing situations where the company steered them away from unnecessary work.
0 found across 121 total reviews at 5.0★. No complaints at 1, 2, or 3 stars have appeared in the last 18 months across 121 total reviews at 5.0 stars. There is nothing to report here.
The absence of any recent negatives across 121 reviews is itself a pattern worth noting. It suggests either an unusually well-run operation or strong reputation management. Two data points support the former: multiple reviews describe situations where the company declined work or referred customers elsewhere (Ben Moller's sewage backup, Alan Moberly's mold inspection), and insurance agents (Brady Genenbacher, Tanner Freiburg) vouch for fair pricing and reliability. The company also runs a free smoke alarm installation program, which generates some reviews but reflects genuine community engagement.
Jeff Butler (owner — praised repeatedly for personal availability, fast response, insurance coordination). Shon (technician — praised for being knowledgeable and easing worries). Austin (estimator/project manager — praised for empathy, responsiveness, insurance navigation). Kaylin (technician — praised for respectful mold inspections). Justin (technician — praised for mold inspection work). Chris (technician — praised for mold remediation). Whitney Kearney (technician — praised for carpet cleaning and water damage work). Alysha (office — praised for coordination). Melanie (office — praised for coordination). Katie (office — praised for customer service). Cait Foss (office — praised for scheduling). Drake (technician — praised for water damage response). Alan (technician — praised for mold and water work). Roy (technician — praised for water damage work). Chad (technician — praised for restoration work). Eric (technician — praised for restoration work). T. (technician — praised for smoke alarm installation and mold checks). Gage (technician — praised for professionalism). Airino (technician — praised for professionalism).
With 121 reviews at a perfect 5.0 and no recent negatives, CLEAN Restoration has an exceptionally strong track record. Ask for Jeff directly if you want the owner involved. For mold-specific work, request that they use or accept an independent testing lab to separate the diagnosis from the remediation.
Keep in mind
- They do both mold testing and mold remediation. This is a financial conflict of interest: the same company that tells you whether you have a problem also gets paid to fix it. Ask whether they will accept a third-party test or recommend an independent inspector.
- Mold is not their primary service. They are a restoration company that handles mold as part of water and fire damage work. If you need a mold-only specialist, weigh that against their broader restoration focus.
- Their service area spans a 75-mile radius across three states. If you are near the edge of that range, confirm response times for your specific location before booking.
- With 121 five-star reviews and zero negatives, the record is unusually clean. Ask for references from recent mold-specific jobs, since most reviews reference water or fire damage work.