Provider profile
SERVPRO of Orland Park
Provider snapshot
What this listing says
Orland Park homeowners who need mold remediation tied to water damage, from a 2024 SERVPRO Franchise of the Year team with 15+ years in the area.
Best for
- Orland Park, Oak Forest, Palos Heights, and Palos Hills homeowners dealing with mold after water damage who want one company to handle extraction through reconstruction.
- Property managers overseeing multi-unit or high-rise buildings — one reviewer describes a 15-floor pipe burst remediation, and The Heritage property management team names them as a regular partner.
- Homeowners who want their insurance paperwork handled for them — the franchise assigns a dedicated project manager who coordinates with insurers directly.
- Commercial property owners in southwest suburban Chicago who need fast-turnaround mold and water damage work with minimal operational downtime.
- Buyers who value working with a women-owned small business that has deep roots in the Orland Park community.
About this company
SERVPRO of Orland Park is a restoration franchise in Orland Park, Illinois, run by the Zubricki family. They handle the full water-damage-to-mold pipeline: emergency water extraction, structural drying, mold remediation, and reconstruction. The franchise earned SERVPRO's 2024 National Franchise of the Year award. It holds WBE (Women's Business Enterprise) certification.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of mold-damaged materials, cleaning, and reconstruction. They assign a dedicated project manager as a single point of contact and handle insurance paperwork directly. Nothing about their mold-specific approach stands out from standard SERVPRO franchise operations, but the dedicated project manager model is a real operational detail.
The Zubricki family has operated this franchise for over 15 years in the southwest Chicago suburbs. They are active in the Orland Park chamber of commerce and local schools. Ownership includes Patricia, Anthony, Frank, Amanda, and Stephanie Zubricki.
4.9 stars across 38 Google reviews is strong, especially for a restoration company where most calls come during stressful emergencies. The vast majority of reviewers name specific crew members and describe positive interactions, which signals consistent field-team quality.
Services
Service area
Headquartered at 11516 W 183rd St in Orland Park, Illinois. The franchise lists service coverage for Orland Park, Oak Forest, Palos Heights, Palos Hills, Palos Park, Orland Hills, and Southmoor. Reviews confirm work in Homer Glen, Tinley Park, Frankfort, Posen, Alsip, Bolingbrook, Elmhurst, Oak Lawn, and Chicago Ridge, which suggests the actual reach extends well beyond the listed suburbs into the broader southwest Chicagoland area.
Review consensus
The field crews earn near-universal praise. Carlos appears in at least five reviews for water damage and mold work, consistently described as efficient and clean. Jose Olvera draws praise from a Chicago high-rise property manager, a repeat customer, and a homeowner with mold and water damage — all highlight his communication and turnaround speed. Alex Abdellatif shows up in multiple reviews as a knowledgeable restoration supervisor who explains the process step by step. Khalilah Milton, the production manager, earns two separate reviews for clear explanations and patience during scheduling. Fernando Perez, Diana, Eddie, and Sean England each get individual callouts for water damage cleanup. Multiple reviewers mention that crews explained the process in detail, protected belongings, and cleaned up thoroughly after the work.
2 found across 38 total reviews at 4.9★. 2 found across 38 total reviews at 4.9 stars. Both describe the same failure mode: emergency calls that fell through the cracks at the office level. Abe Froman (Local Guide, 31 reviews) had Easter-weekend flooding. The office lost track of the dispatched crew, and a replacement crew did not arrive until 9pm. He reports the crew did solid removal work but did not remediate properly based on later evaluations. He also cites ongoing office failures — missed deadlines for quoting, billing, and equipment pickup, plus no proactive communication. Joseph Scialabba, an insurance agent who previously recommended SERVPRO, called during a holiday with 4 inches of basement water. He waited 24+ hours for contact, then pumped out the basement himself. The owner response from Nick (General Manager) states the claim was filed through Allstate's program, which limits weekend scheduling, and that the team was en route when services were cancelled. Scialabba's update disputes this account, stating he called SERVPRO directly before any insurance claim.
The two negatives reveal a split between field and office performance. Every positive review praises the on-site crews by name. Both negatives target office coordination — lost dispatches, missed callbacks, no proactive updates. This is a common franchise pattern where the crews deliver but the office scheduling and communication lag, especially during high-demand flooding events. The owner response from Nick on the Scialabba review is personalized and detailed, not a template — he names the insurance program and explains the scheduling constraint — but the reviewer's rebuttal disputes the facts. Only one of two negatives received an owner response (50% response rate).
Carlos (crew lead — praised in 5+ reviews for efficiency and cleanup quality). Jose Olvera (crew lead — praised in 3+ reviews for communication and turnaround on water and mold jobs). Alex Abdellatif (restoration supervisor — praised in 4+ reviews for knowledge and step-by-step explanations). Khalilah Milton (production manager — praised in 2 reviews for clear communication and patience). Fernando Perez (crew lead — praised for mold remediation and flood cleanup). Eddie (crew lead — praised for packout and moving care). Diana (team lead — praised for tenant communication on water damage job). Andrew (crew lead — praised for responsive water damage work). Sean England (crew lead — praised for water damage cleanup). Nora (team leader — praised for mitigation work). Rebecca (team leader — praised for mitigation work). Jesus Lopez (crew member — praised in 2 reviews for detailed explanations and care). Hector G. (crew lead — praised for cleanup quality). Chris (crew member — praised in 2 reviews for clear communication). Eduardo (crew member — praised in 2 reviews). Nick (general manager — identified from owner response). Ron M (contact — praised by property management partner). Mark (crew member — praised alongside Chris). Gary (crew member — praised alongside John). John (crew member — praised for orchestrating cleanup).
The field crews at this franchise are a genuine strength — Carlos, Jose Olvera, and Alex Abdellatif show up repeatedly as capable, communicative leads. The risk is the office. During peak-demand periods like holiday flooding, dispatch tracking and proactive communication have broken down. Ask for a specific timeline commitment and a direct contact number for the assigned project manager before work begins.
Keep in mind
- SERVPRO of Orland Park does both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to remediation work.
- Both 1-star reviews describe failures in emergency dispatch timing. One reviewer waited until 9pm for a crew that was supposed to arrive hours earlier. Another — an insurance agent — waited 24+ hours for a callback. These happened during peak flooding periods, but the pattern points to office-side coordination gaps.
- Payment requires a direct bank transfer. Credit card payments carry a 2.6% surcharge. If you need emergency service, expect a $1,000 equipment-rental hold upfront.
- This is a franchise, not an independent shop. SERVPRO corporate sets the methods and equipment standards. The local quality depends on the Zubricki team's execution, which reviews suggest is strong, but you are buying a franchise operation.