Provider profile
Signature Water and Fire Restoration
Provider snapshot
What this listing says
North Shore and northwest suburban Illinois homeowners dealing with water damage that has led to mold, since Signature handles both the water mitigation and mold remediation under one roof with 24/7 emergency response.
Best for
- North Shore and northwest suburban Chicago homeowners who need emergency water extraction and want one company to handle cleanup through reconstruction.
- Homeowners with water damage that has already led to mold growth, since Signature handles both the water source and the mold remediation in a single scope of work.
- Buyers who want a smaller, owner-operated company rather than a franchise — you are likely dealing directly with Mike or Alla on your project.
- Commercial property owners in the northern suburbs who need after-hours emergency response for water or sewage damage.
About this company
Signature Water and Fire Restoration is an owner-operated restoration company based in Northbrook, Illinois. Their primary identity is water damage restoration, but they also do mold remediation, fire damage, storm damage, sewage cleanup, and general contracting reconstruction. Co-founded by Alla Aizenberg, they handle the full cycle: emergency water extraction, drying, mold removal, and then rebuilding the damaged areas with their own structure team.
What stands out is the end-to-end model. Most restoration companies subcontract the reconstruction phase. Signature keeps it in-house — after mitigation, their crew installs new flooring, baseboards, and drywall. They also work directly with insurance companies on claims. Their website displays an IICRC logo, suggesting staff hold that credential. Equipment mentioned includes air movers and dehumidifiers for drying.
The company lists over 60 cities across the Chicago suburbs as their service area, stretching from Crystal Lake and Gurnee in the north to Lemont and Woodridge in the south. Office hours are Monday through Friday, 9am to 4pm, though they advertise 24/7 emergency availability outside those hours.
At 4.9 stars across 38 Google reviews, this is a strong rating. The review volume is modest, but the consistency is notable — 36 of 38 reviews are 5-star. Multiple reviewers mention same-day or next-day arrival for emergencies, and several highlight that pricing came in lower than expected.
Services
Service area
Headquartered in Northbrook, Illinois. Lists 60+ cities across the Chicago suburbs including Arlington Heights, Barrington, Buffalo Grove, Crystal Lake, Deerfield, Des Plaines, Downers Grove, Elgin, Glenview, Gurnee, Hinsdale, Lake Forest, Lemont, Libertyville, Naperville, Oak Brook, Palatine, Schaumburg, Skokie, Vernon Hills, Wheaton, Wilmette, Winnetka, and Woodridge. The claimed area stretches roughly 60 miles north-south, which is broad for a single-location company.
Review consensus
Mike is the most frequently named person across reviews, mentioned by at least six different reviewers. They praise his fast response, hands-on involvement, and fair pricing. MQ Qureshi (Local Guide, 49 reviews) specifically called out the price as "incredible." Jordan appears in several older reviews (2020-2021) with praise for communication and knowledge. Roger is mentioned once alongside Mike. Multiple reviewers across different years highlight same-day arrival for water emergencies. Several note that Signature worked with their insurance company directly. Salman Bhatti (Local Guide, 80 reviews) praised the team's immediate response to a flood. Collette R. Bien (Local Guide, 22 reviews) described a sewer backup where the team responded at 2am.
2 found across 38 total reviews at 4.9★. Neither recent negative review includes text. Nelson rafael Montezuma left a 2-star rating in June 2026 with no explanation, and Aziz Abdul left a 3-star rating in January 2026, also with no text. Both reviewers have zero other Google reviews and neither is a Local Guide. The business did not respond to either review. Without text, it is impossible to identify what went wrong in these cases.
The owner has not responded to either recent negative review (0% response rate on negatives). This is worth noting because it contrasts with the otherwise strong review profile. It may indicate the business does not actively monitor its Google listing for complaints, or that these text-free reviews were not seen as requiring a response. The two negative reviewers are both zero-review accounts, which weakens them as credibility signals but does not invalidate the ratings.
Mike (project manager/owner — positive, mentioned in 6+ reviews for fast response and fair pricing). Jordan (team member — positive, mentioned in 5 reviews from 2020-2021 for communication and knowledge). Roger (team member — positive, mentioned once alongside Mike). Brandon (team member — positive, mentioned once for efficiency). Alla Aizenberg (co-founder/CEO — mentioned on website, not in reviews).
The review record is strong but shallow — 38 reviews over six years, with the vast majority positive and the two negatives offering zero detail. Ask for Mike by name; he shows up repeatedly as the person who handles emergency calls and sets pricing. Since Signature does both testing and remediation, get an independent mold assessment before committing to a remediation scope.
Keep in mind
- Signature does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Ask whether they use a third-party testing lab and whether you can hire an independent inspector.
- Their service area list includes 60+ cities spanning from Gurnee to Woodridge — roughly 60 miles north to south. Confirm actual travel time and whether emergency response applies to your location.
- Office hours are weekday 9am-4pm only. The 24/7 emergency line likely routes to on-call staff, not full office support. Clarify after-hours response times for your area.
- The website has not been substantially updated since 2019-2020. Project photos and blog posts date to late 2019. This does not mean the company is inactive — the review stream is steady through 2026 — but the site does not reflect current capabilities or staff.