Provider profile
PuroClean of Northbrook
Provider snapshot
What this listing says
North Shore homeowners dealing with water damage who want a restoration franchise with deep local staffing and a proprietary drying system backed by IICRC credentials.
Best for
- Homeowners in Northbrook, Glenview, Deerfield, Wilmette, and surrounding North Shore communities needing water damage or mold remediation.
- Buyers who want a single company to handle mitigation through reconstruction without switching contractors.
- Property managers and condo associations looking for a restoration company with industry association ties and insurance coordination experience.
- Homeowners who discovered mold during a home inspection and need remediation before closing.
About this company
PuroClean of Northbrook is a PuroClean franchise on Skokie Boulevard serving the North Shore suburbs. Owners Keegan Trudgen and Tim Lohse run the operation, which handles water damage, fire and smoke damage, mold remediation, biohazard cleanup, and reconstruction. Their primary identity is water damage restoration, but they carry mold remediation as a meaningful part of the business.
The standout here is their QuickDry System, a proprietary drying approach that uses infrared cameras, moisture meters, and daily monitoring to track drying progress against specific goals. On the mold side, their website describes containment with negative air pressure using HEPA filtration devices, HEPA vacuuming of surfaces, and EPA-registered disinfectants. They also handle hardwood floor drying with desiccant dehumidification and specialty panel systems, which is less common among restoration companies.
The franchise holds IICRC credentials and EPA Lead Safe certification. They are affiliated with the Chicagoland Apartment Association, the Illinois chapter of Community Associations Institute, and Independent Insurance Agents of Illinois, which suggests they draw commercial and property management referrals alongside residential work.
A 4.9-star rating across 56 Google reviews is strong. Only one review in the past 18 months dropped below 4 stars. The volume is modest but the consistency is notable, and reviewers frequently name specific crew members, which signals a stable workforce.
Services
Service area
Headquartered in Northbrook, Illinois at 555 Skokie Boulevard. Core service area covers North Shore suburbs including Glenview, Deerfield, Glencoe, Wilmette, Winnetka, Kenilworth, Northfield, Bannockburn, Prospect Heights, Riverwoods, Wheeling, and Golf. The website also claims Chicago, Naperville, Elgin, and Kenosha, which stretches the radius considerably from their Northbrook base.
Review consensus
Jon Cisneros gets the most recent praise, with reviewers describing him as communicative, punctual, and thorough on water damage and mold jobs. Ruben appears in at least seven reviews and is consistently paired with positive outcomes. Dylan draws praise for keeping customers informed and coordinating work smoothly. Mitch Pinsky dominated older reviews (2022-2024) for guiding customers through insurance claims and leading crews on flood and fire jobs. Mindi earned loyal repeat mentions from insurance agents and property managers for responsiveness and personal care. Isidro is noted for honesty and transparency during inspections. Multiple reviewers mention the team staying late to finish same-day work and cleaning up after themselves.
1 found across 56 total reviews at 4.9★. One reviewer described good cleaning work undercut by weeks of silence and disappeared communication, even after raising the issue directly with their contact. The owner responded the same day, acknowledged the communication failure by name, and committed to reviewing their processes. The response was personalized and substantive rather than a template deflection.
The crew names in reviews have shifted noticeably over time. Mindi dominated 2019-2021 reviews, Mitch Pinsky anchored 2022-2024, and Jon Cisneros with Ruben lead the 2025-2026 wave. This is typical franchise staff turnover, but buyers should confirm who will be assigned to their project rather than assuming they will get the person mentioned in a particular review.
Jon Cisneros (field lead / project manager — consistently positive). Ruben (technician — consistently positive, appears in 7+ reviews). Dylan (coordinator/estimator — consistently positive). Mitch Pinsky (project manager — consistently positive, 2022-2024 era). Mindi (customer relations / business development — consistently positive, 2019-2021 era). Isidro (technician/inspector — positive, noted for honesty). Dallas (technician — positive). Natalia (technician — positive). Gaby (field lead — positive). Tyrone (technician — positive). Evan Potter (field support — positive). Amanda Martinez (crew lead — positive). Sean (team lead — positive). Andrez (technician — positive). Ulices Ramos (technician — positive). Sergio (technician — positive). Manuel (delivery/logistics — positive). Alicia (support — positive). Vinicio (technician — positive). Jenna (office staff — positive). Tony (technician — positive). Israel (technician — positive). Salvador (technician — positive). Alejandro (technician — positive). Javier (technician — positive). Daemon (technician — positive).
This is a well-staffed North Shore franchise with an unusually deep bench of named, praised employees. Ask who will be your project lead and how often you will get updates. The one complaint about communication gaps is worth noting, but the owner's response was specific and accountable rather than dismissive.
Keep in mind
- One recent reviewer praised the cleaning work but described weeks-long communication gaps mid-project. The owner acknowledged the failure and pledged to improve processes, but it is worth confirming upfront how often you will receive status updates.
- PuroClean is a national franchise. Your experience depends on this specific Northbrook location's crew, not the brand overall.
- The website claims service areas as far as Chicago, Naperville, Elgin, and Kenosha. That is a wide radius from Northbrook. Confirm actual response times for locations outside the core North Shore suburbs.
- With 56 reviews, the sample is smaller than some competitors. The 4.9-star average is impressive but based on modest volume.