Provider profile
ServiceMaster of Aurora
Provider snapshot
What this listing says
Aurora and western Chicago suburbs homeowners who need water-to-mold remediation handled by a single multi-county franchise with 25+ years and five local offices.
Best for
- Homeowners in Aurora, Naperville, Yorkville, Oswego, and surrounding Kane/Kendall/Will county communities dealing with active mold growth after water damage.
- Property owners who want one company to handle water extraction, structural drying, and mold remediation without coordinating separate contractors.
- Commercial building managers in the western Chicago suburbs who need mold removed with minimal disruption to operations.
- Landlords and real estate agents preparing properties for sale or turnover who need deep cleaning, mold work, or both from a single vendor.
- Homeowners who need 24/7 emergency response for water events that could lead to mold if not dried quickly.
About this company
ServiceMaster S&R Systems operates out of North Aurora, Illinois, as a ServiceMaster franchise covering Kane, Kendall, Cook, DuPage, and Will counties. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, sewage cleanup, and disinfection. Owner Dave Clark runs the operation across five offices: North Aurora, Yorkville (Kendall County), St. Charles, Burr Ridge, and Joliet.
The mold process uses HEPA-filtered containment zones, negative air pressure, antimicrobial cleaning, and industrial dehumidifiers. The website describes moisture mapping, air scrubbers for odor elimination, and optional post-remediation air testing. They also address the moisture source that caused the mold, which means they handle the full water-to-mold chain in-house.
The company has operated for more than 25 years in the western Chicago suburbs. Technicians hold IICRC credentials. After each job, customers receive a statement of completion and a satisfaction survey, part of what the company calls its MasterMoments program.
4.8 stars across 67 Google reviews is strong, especially because only one review in the last 18 months dropped below four stars. The volume is modest but the consistency is notable.
Services
Service area
Headquartered at 200 Alder Drive in North Aurora, Illinois, with additional offices in Yorkville (Kendall County), St. Charles, Burr Ridge, and Joliet. They serve Kane, Kendall, Cook, DuPage, and Will counties, including Aurora, Naperville, Oswego, Montgomery, Plano, Sandwich, Joliet, Homer Glen, and New Lenox. Five counties is a wide footprint for a single franchise operation.
Review consensus
Dave Clark shows up repeatedly across reviews as the primary point of contact for estimates and project oversight. Reviewers describe him as hands-on, thorough in his explanations, and responsive by phone and email. Randy is named as a crew leader on water damage and restoration jobs, praised for attention to detail. Gabriel (Gabe) is named on carpet cleaning and crawl space work, called friendly and hardworking. Marco handles carpet and upholstery cleaning and draws praise for courtesy. Adrian and Ezekiel are named together on carpet jobs. Josh is a long-standing contact for repeat carpet cleaning customers. Alex and Scott are named on crawl space restoration. Victoria and Edith are named on deep cleaning jobs. Multiple reviewers mention fast scheduling, clear communication during drying, and willingness to coordinate with insurance companies.
1 found across 67 total reviews at 4.8★. The only recent negative is a 3-star review, not a 1-star. Rob Green (March 2025) praised the mitigation crew as competent and prompt but said it took multiple phone calls over two weeks to get someone out for a rebuild quote, then another week for the written quote, which came in at double what other companies charged. The complaint points to a gap between the mitigation side and the rebuild/estimation side of the business. The owner did not respond to this review.
ServiceMaster S&R Systems runs as a multi-office franchise covering a wide geography. Most of the review praise centers on Dave Clark personally, which suggests he stays close to the work. The gap Rob Green described between mitigation speed and rebuild quoting is a pattern common in restoration franchises where the field crew and the estimation/sales process run on separate tracks. The 0% owner response rate on negatives is notable, though the sample is just one review.
Dave Clark (owner/estimator — positive across many reviews). Randy (crew leader — positive for water damage restoration). Gabriel/Gabe (technician — positive for carpet cleaning, crawl space sanitation). Marco (technician — positive for carpet and upholstery cleaning). Adrian (technician — positive for carpet cleaning). Ezekiel (technician — positive for carpet cleaning). Josh (contact/technician — positive for repeat carpet cleaning). Alex (technician — positive for crawl space restoration). Scott (technician — positive for crawl space restoration). Willie (technician — positive for carpet cleaning). Nate (contact — positive for storm mitigation communication). Victoria (technician — positive for deep cleaning). Edith (technician — positive for cleaning).
Ask for Dave Clark to handle your estimate. He is named more than anyone else and reviewers consistently praise his communication. Get the rebuild quote in writing before mitigation starts, with a timeline for delivery, since the one negative review in 18 months specifically flagged slow and expensive rebuild estimates after the emergency work was done.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before or after their work.
- One recent reviewer reported that mitigation was fast and well-done, but getting a rebuild quote afterward took multiple phone calls over two weeks and came in at double what competitors quoted. Ask for a written rebuild estimate with a clear timeline before mitigation begins.
- The owner did not respond to the one negative review in the last 18 months. That is a small sample, but worth noting if responsiveness to complaints matters to you.
- Five counties is a large service area. Confirm which office and crew will handle your job, and ask whether the Kendall County or Aurora team covers your specific address.