Provider profile
PuroClean of Bloomington
Provider snapshot
What this listing says
Bloomington-Normal homeowners and businesses needing 24/7 water, fire, or mold response from a PuroClean franchise with a 4.9-star Google rating and a named field crew led by Gage, Kyle, and Christina.
Best for
- Bloomington-Normal and McLean County homeowners who need same-day water extraction, structural drying, and mold remediation from a single local franchise.
- Property owners with insurance claims for water, fire, or mold damage who want a company that handles documentation and works with adjusters directly.
- Commercial building managers in the Bloomington-Peoria corridor who need 24/7 emergency response for water, fire, or biohazard situations.
- Homeowners with post-flood or post-fire mold concerns who need a one-stop shop for testing, remediation, and reconstruction under one contract.
About this company
PuroClean of Bloomington is a PuroClean franchise based in Normal, Illinois, serving the Bloomington-Normal metro and surrounding McLean County communities. Brian Towne owns and operates the franchise. He holds a business administration degree from Illinois State University and previously managed a franchise location and worked in sales, project management, and property management locally. The company is IICRC credentialed and EPA Lead-Safe designated.
The service list is broad: water damage mitigation, fire and smoke restoration, mold removal and remediation, biohazard cleanup, and reconstruction. For water damage, they use thermal imaging and moisture meters to locate hidden moisture, then extract water and dry with dehumidifiers and high-velocity air blowers. They mention a proprietary drying panel system for wood floors and desiccant dehumidification for crawl spaces. For mold, they do in-house testing and remediation. Fire work includes soot removal, thermal fogging, hydroxyl generators, and ozone treatment for odor. They serve both residential and commercial properties.
Brian Towne is a local owner who references personal experience watching Bloomington-area homes flood from excessive rains and mechanical failures. The franchise operates under PuroClean's national framework, which provides standardized pricing systems and training infrastructure.
A 4.9 rating across 65 Google reviews is strong. That volume gives the rating meaningful weight, and the review base includes multiple Local Guide accounts and repeat reviewers who describe specific jobs. Two 1-star reviews in the last 18 months both center on pricing concerns, which is worth understanding before booking.
Services
Service area
PuroClean of Bloomington is headquartered at 102 Merle Lane in Normal, Illinois. The company lists 40+ service areas including Bloomington, Normal, Peoria, East Peoria, Peoria Heights, Pekin, Chenoa, Gridley, Hudson, Le Roy, Lexington, Morton, Eureka, Metamora, El Paso, Washington, and numerous smaller McLean County communities like Towanda, Carlock, Colfax, and Arrowsmith. Reviews confirm jobs in Bloomington-Normal and Pekin. The reach from Bloomington to the Peoria metro is roughly 40 miles, which is plausible for a single franchise but worth confirming for response time.
Review consensus
Gage is the most frequently named staff member across the review set, praised for fast response, clear communication, and hands-on involvement in water damage and mold jobs. Multiple reviewers describe him arriving quickly, explaining the process, and staying in contact throughout. Kyle draws praise for reconstruction work, insurance estimates, and board-up jobs, with several reviewers naming him alongside Gage and Eric as a strong crew. Christina Britton gets specific call-outs for punctuality, explaining options clearly, and handling scheduling. Eric is consistently mentioned as part of the field team doing quality repair work. Brian Towne (owner) is praised by name for honesty and not recommending unnecessary work. BJ, Nick, Adam, and Ethan each appear in individual positive reviews as part of the crew. Several reviewers describe the team working ahead of schedule and coming in at fair pricing. Insurance claim support and communication during the process are recurring praise themes.
2 found across 65 total reviews at 4.9★. Two 1-star reviews in the last 18 months share a pricing theme. Dorasmuris (April 2026, Local Guide, 22 reviews) described a $24,000 mold remediation quote for 300 square feet of attic space, which dropped to $18,000 when questioned. Other companies quoted $4,000 for the same work. This reviewer also reported a $175 inspection fee that was not clearly disclosed upfront. The owner responded explaining the estimate reflected a full remediation scope including insulation and that the inspection fee is standard and credited toward work. Kaity Teason (October 2025, Local Guide, 21 reviews) described an inflated storm repair quote sent through insurance, followed by weeks of back-and-forth and then silence from Kyle, who ghosted both the reviewer and her insurance adjuster. The owner offered a generic apology and phone number without engaging the specifics of the complaint.
Both negative reviews come from established Local Guide accounts with 20+ reviews each, lending credibility to the complaints. The pricing concerns share a thread: quotes that reviewers perceived as inflated, particularly when insurance was involved. The owner response to the mold pricing complaint was substantive and addressed the scope difference, while the response to the ghosting complaint was more template-like, offering a phone number without explanation. Kyle appears in both a negative review (ghosting) and multiple positive reviews (praised for reconstruction and estimates), suggesting inconsistent performance or workload management rather than a fundamental skills problem. The vast majority of reviewers describe fair pricing and strong communication, so the pricing complaints may reflect specific situations rather than a company-wide pattern.
Gage (field technician/project lead — positive across 15+ reviews, praised for communication, speed, and knowledge). Kyle (technician/estimator — positive in 10+ reviews for reconstruction and estimates, named in 1 negative for ghosting a customer and adjuster). Christina Britton (technician/coordinator — positive in 5+ reviews for punctuality, clear explanations, and scheduling). Eric (technician — positive in 8+ reviews as part of field crew). Brian Towne (owner — positive, praised for honesty and not recommending unnecessary work). BJ (technician — positive, mentioned for water damage work). Nick (technician — positive, mentioned in 2 reviews). Adam (technician — positive, mentioned in 3 reviews for basement drying and mold work). Ethan (technician — positive, mentioned in 1 review for fire claim work).
Ask for Gage or Christina to lead your project. Both draw consistent praise for communication and follow-through. Get at least two competing quotes before committing, especially for mold remediation or insurance-routed work, since the two negative reviews both describe estimates well above market rate. If Kyle is assigned to your job, set clear communication expectations and escalate to Brian Towne if responses stall.
Keep in mind
- PuroClean of Bloomington does both mold testing and mold remediation, which creates a conflict of interest. The company that identifies your mold problem also profits from fixing it. Ask whether they accept independent third-party test results or will provide post-remediation clearance from an outside assessor.
- Both 1-star reviews describe quotes significantly higher than competitors, with one reviewer citing a $24,000 estimate for 300 square feet of attic mold that other companies quoted at $4,000. The owner response explained the pricing reflected a broader remediation scope, but get multiple quotes before committing.
- The company charges a $175 inspection fee for mold assessments. The owner states this fee is communicated upfront and credited back if you proceed with the work, but one reviewer said it was not clearly disclosed. Confirm the fee and credit terms before scheduling.
- One reviewer reported that Kyle ghosted both her and her insurance adjuster after weeks of back-and-forth on a storm repair quote. If communication stalls, escalate directly to Brian Towne.
- The service area list includes 40+ communities stretching from Bloomington to East Peoria, Peoria, and Peoria Heights. Confirm response time and any travel fees if you are outside the Bloomington-Normal core.