Provider profile
SERVPRO of Mount Prospect/North Des Plaines
Provider snapshot
What this listing says
Mount Prospect and North Des Plaines homeowners dealing with water damage that has led to mold, handled by a father-son SERVPRO franchise team reviewers consistently name by name.
Best for
- Mount Prospect and North Des Plaines homeowners with water damage that needs drying and potential mold follow-up.
- Buyers who want to work directly with the owner rather than a rotating crew — Jim and Jason handle jobs personally based on review evidence.
- Insurance-coordinated water damage jobs where you want someone who will work with your adjuster.
About this company
SERVPRO of Mount Prospect/North Des Plaines is a franchise restoration company serving the northwest Chicago suburbs from their Wall Street office in Mount Prospect. Jim Swiatek runs the operation with his son Jason. Nearly every Google review names them directly, which is unusual for a franchise — most SERVPRO locations rotate crew without that kind of personal visibility.
This is primarily a water damage operation. Their Google category is water damage restoration, and the majority of reviews describe basement flooding, sump pump failures, and burst water lines. Mold remediation is listed as a service, but the website offers no detail on mold-specific methods, equipment, or credentials. The mold page is a standard SERVPRO template with no local content.
With a 5.0 rating across 23 reviews and zero negative reviews in the last 18 months, this is a notably clean record. The review volume is modest, but the consistency — and the fact that reviewers repeatedly name the same two people — suggests a small, hands-on operation rather than a high-volume crew rotation.
Services
Service area
Based in Mount Prospect, Illinois, serving Mount Prospect and North Des Plaines. The SERVPRO franchise territory appears limited to these two communities based on the business name, though specific service boundaries are not detailed on the website.
Review consensus
Jim and Jason are named in the majority of reviews. Reviewers highlight fast response times, clear step-by-step explanations of the process, weekend availability, and willingness to answer questions without pressure. Lissett Betancourt specifically praised Jacqy for attentiveness, and Ruben and Ivan for their work on a commercial job. Multiple reviewers note that Jim and Jason never tried to upsell — Simon Chuang and Tarran Shaffer both mention this independently.
0 found across 23 total reviews at 5.0★. No 1-star or negative reviews found in the last 18 months. The review record contains zero complaints across 23 total reviews at 5.0 stars.
This is a father-and-son franchise where Jim and Jason appear to handle most jobs personally. That personal involvement likely explains the perfect rating — when the owner is on every job, quality stays consistent. The risk is capacity: if they scale up and delegate to crew members, the experience may change.
Jim Swiatek (owner — positive across 15+ reviews, praised for responsiveness and clear communication). Jason (Jim's son, co-operator — positive across 10+ reviews, praised for patience and knowledge). Jacqy (staff — positive, praised for attentiveness by Lissett Betancourt). Ruben (crew — positive, praised for work quality by Lissett Betancourt). Ivan (crew — positive, praised for work quality by Lissett Betancourt).
If you need water damage restoration in Mount Prospect, Jim and Jason have an unusually consistent track record. Ask for Jim directly when you call. For mold-specific work, press them on what their remediation process involves — the website gives you nothing to go on, so you need that conversation before signing anything.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest — the same company that finds the mold profits from fixing it. Ask whether they accept third-party test results or require their own.
- This is a water damage company first. Mold remediation is listed but the website provides no detail on mold-specific methods or equipment. Ask what their mold remediation process actually involves before booking.
- Review volume is low at 23 total. The 5.0 rating is perfect but based on a small sample — a few bad experiences could shift the picture significantly.
- Several positive reviewers have only 1 review on their Google account, which is common but means the sample skews toward single-review accounts.