Provider profile
SERVPRO of Jefferson Franklin & Perry Counties
Provider snapshot
What this listing says
Southern Illinois homeowners in Jefferson, Franklin, or Perry Counties dealing with water damage or mold after basement flooding, backed by a family-owned SERVPRO franchise with a 5.0-star rating across 328 reviews.
Best for
- Homeowners in Jefferson, Franklin, or Perry Counties who need mold remediation tied to water or storm damage and want one company to handle the full scope from water extraction through rebuild.
- Property owners dealing with basement flooding from Southern Illinois storms who need same-day emergency response and insurance coordination.
- Commercial property managers needing restoration across multiple damage types, including mold, with packout and contents storage available.
- Anyone in the Marion, Mt. Vernon, Benton, or DuQuoin area who wants a locally owned franchise with a strong review track record.
About this company
SERVPRO of Jefferson, Franklin & Perry Counties is a family-owned SERVPRO franchise based in Marion, IL, covering a wide swath of Southern Illinois. Mold remediation is one piece of a much larger restoration operation that also handles water damage, fire damage, storm cleanup, sewage, construction, and roofing.
Their mold page describes a multi-step process: containment to prevent cross-contamination, air filtration using air scrubbers and HEPA vacuums, antifungal and antimicrobial treatments, removal of mold-infested porous materials, and cleaning of structural elements. They also offer packout and contents restoration from a secure storage facility, which is relevant if mold has spread to belongings. Nothing on the mold page is unusual for a SERVPRO franchise, but the breadth of services means they can handle the full chain from water intrusion to mold removal to reconstruction under one roof.
The franchise describes itself as deeply community-involved, holding memberships in multiple local Chambers and sponsoring events. They operate 24/7 with emergency response capability and work directly with insurance companies on claims paperwork.
5.0 stars across 328 Google reviews is remarkable. That volume with a perfect rating suggests a franchise that actively manages customer relationships. The vast majority of reviews praise staff friendliness and responsiveness, with multiple named employees drawing repeat mentions.
Services
Service area
Headquartered in Marion, IL, serving Jefferson, Franklin, and Perry Counties. Their website lists Mt. Vernon and Benton as service areas, and reviews confirm work in Carbondale, Murphysboro, DuQuoin, Pinckneyville, West Frankfort, and Sesser. This is a broad rural territory spanning much of Southern Illinois.
Review consensus
Erica Blackford is by far the most frequently named employee, praised in over a dozen reviews for customer service, helpfulness, and follow-through. Dakota is credited with attention to detail and crew leadership in a 2026 review. Josh draws praise from multiple reviewers for leading his team and being kind during storm-damage projects. Gavin and his team earned praise for fire cleanup at a commercial laundromat. Brittany (Taylor) is called out for being punctual and easy to work with in the office. Mikayla is mentioned for friendliness. Across the board, reviewers highlight responsiveness, insurance coordination, and the crew's friendliness during stressful situations like basement floods and storm damage.
1 found across 328 total reviews at 5.0★. One reviewer, frank workman, wrote in May 2025 that SERVPRO would "damage more than they fix" and rated the company 1 star. No specifics were provided about what went wrong. The owner responded two days later with a generic email address for follow-up but did not address any specific claim. The complaint is vague and comes from a reviewer with 4 total reviews, no Local Guide status, and 0 likes. As a single complaint among 328 reviews, it does not suggest a pattern.
A significant cluster of reviews landed on May 16, 2023, with many praising Erica Blackford by name. Several of these reviewers had only 1-2 total reviews. This looks like a coordinated review push, likely tied to Erica's marketing role at the franchise. These reviews praise real interactions but should be understood in that context. The more recent reviews from 2024-2026 come from reviewers with more varied profiles and describe specific restoration jobs, which strengthens the overall picture.
Erica Blackford (customer service/marketing representative -- consistently positive across 15+ reviews). Dakota (crew leader -- positive, praised for attention to detail). Josh (crew/project leader -- positive, praised for team management and kindness). Gavin Taylor (team leader -- positive, praised for fire damage cleanup). Brittany Taylor (office staff -- positive, praised for punctuality and being easy to work with). Mikayla (staff -- positive, noted for friendliness).
With 328 reviews and a 5.0 rating, this franchise has an unusually clean track record. The single 1-star review is vague and isolated. Ask for Dakota or Josh if you want a crew leader reviewers have named specifically. Since they do not do mold testing, arrange an independent inspector before and after their remediation work.
Keep in mind
- This is a SERVPRO franchise, meaning the brand is national but the local operation is independently owned. Quality can vary between SERVPRO locations, so reviews for this specific franchise matter more than the brand name.
- They do not perform mold testing or inspection as a standalone service. You will need a separate company to test before and after remediation to confirm the mold is gone.
- A large cluster of 5-star reviews appeared on a single day in May 2023, many praising one employee by name. This pattern is common when businesses ask staff or contacts to leave reviews. The reviews are still real experiences, but the volume spike is worth noting.
- Their service area spans three counties across rural Southern Illinois. Confirm response times for locations farther from the Marion office.