Provider profile
Lock Pro Cleaning Services
Provider snapshot
What this listing says
South suburbs of Chicago and Northwest Indiana homeowners who need a cleaning company that also handles mold removal and water damage, with 24/7 emergency availability and over 24 years in the area.
Best for
- Homeowners in Chicago's south suburbs or Northwest Indiana who need carpet, upholstery, or floor cleaning from a company that can also address mold or water damage in the same visit.
- Renters or landlords preparing for move-in or move-out who want same-day or next-day scheduling and a single company for carpets, tile, and general cleaning.
- Property owners dealing with water damage who want 24/7 emergency response from a local operator rather than a national franchise.
- Commercial building managers in Cook County who need ongoing floor maintenance, duct cleaning, and occasional mold remediation under one contract.
About this company
Lock Pro Cleaning Services is a cleaning and restoration company based in Lynwood, Illinois, serving Chicago's south suburbs and Northwest Indiana. Owner Kevin Lockett started the business in 2002, and it has grown into a multi-crew operation covering carpet cleaning, upholstery cleaning, tile and grout work, air duct cleaning, mold removal, and water damage restoration. The primary identity is carpet cleaning — mold removal and water damage are add-on services rather than the core business.
The water damage page references IICRC standards, antimicrobial treatment, and moisture meters for detecting hidden water pockets. The mold removal page describes a three-step process: visual inspection and written estimate, removal using commercial-grade products, then repair and restoration of walls, ceilings, and flooring. They claim to handle the full cycle from mold detection through drywall repair and painting. Nothing on the website distinguishes their mold work from a general cleaning company that added remediation to its menu.
Kevin Lockett is hands-on. Reviews regularly describe him answering calls personally, showing up on jobs, and returning for follow-up visits when results fall short the first time. Multiple reviewers mention same-day or next-day scheduling. The company runs crews that include technicians named Alan, Leon, Brian, Tom, Anthony, Lorenzo, and Alonzo.
A perfect 5.0 Google rating across 1,476 reviews is statistically unusual. Most companies accumulate at least a handful of negative reviews at that volume. The rating suggests either exceptional service consistency or active review management — buyers should weigh this alongside the absence of any visible complaints.
Services
Service area
Lock Pro Cleaning Services is based in Lynwood, Illinois, and primarily serves Chicago's south suburbs including Chicago Heights, Lansing, Calumet City, Homewood, South Holland, Tinley Park, Orland Park, and surrounding Cook County communities. They also serve Northwest Indiana cities including Hammond, Gary, Merrillville, Crown Point, Dyer, Munster, and Valparaiso. Their listed service area extends as far as Aurora, Naperville, and Wheaton in DuPage County, which is roughly 50 miles from their base — confirm availability and response times for locations that far out.
Review consensus
Kevin Lockett draws the most praise by name — reviewers describe him answering calls personally, showing up to jobs, explaining his process in detail, and returning for follow-up work when needed. Technicians Alan, Leon, Brian, Tom, Anthony, and Alonzo are consistently praised for being fast, friendly, and focused. Scheduling speed is a recurring theme: multiple reviewers report same-day or next-day appointments, sometimes within hours of the first call. Stain removal results on old or heavily soiled carpets get frequent mention, with several reviewers saying they had planned to replace their carpets before the cleaning.
0 found across 1476 total reviews at 5★. No 1-star reviews were found in the last 18 months. The only hint of friction comes from a 4-star review by Senalda Grady, who noted technicians did not wear shoe covers while walking between the work area and outside, and that add-on services like sanitizer and scotchguard were not disclosed until the crew arrived on-site.
The total absence of negative reviews across 1,476 total is itself a pattern. Lock Pro actively solicits reviews through its website, which includes a review funnel that routes satisfied customers to Google and other platforms. This likely contributes to the volume and uniformity of the rating. Whether the company also manages negative reviews through outreach or other means is unclear, but buyers should be aware that a perfect score at this scale is exceptionally rare.
Kevin Lockett (owner — overwhelmingly positive, named in dozens of reviews for personal service and responsiveness). Alan/Allen/Allan (technician — positive, praised for thoroughness and friendliness). Leon (technician — positive, praised for speed and quality). Brian/Bryan (technician — positive, mentioned in carpet and floor cleaning jobs). Tom (technician — positive, praised for fast work). Alonzo/Alonso (technician — positive, praised alongside Alan). Anthony (technician — positive, praised for rug cleaning). Lorenzo (technician — positive, praised for being respectful).
If you need carpet or upholstery cleaning in the south Chicago suburbs, Lock Pro delivers consistently good results with fast turnaround. For mold work, treat them as a cleaning company that offers remediation rather than a mold specialist. Ask Kevin directly about the mold removal scope, whether they isolate the work area, and whether they recommend third-party testing before and after.
Keep in mind
- Lock Pro does both mold inspection and mold removal. That means they assess the problem and then sell you the fix. Consider getting an independent mold inspection before committing to their remediation scope and pricing.
- This is fundamentally a carpet cleaning company that added mold removal and water damage restoration to its services. The mold page describes a general process but does not describe how they isolate the work area or verify the mold is gone after removal. Ask what distinguishes their mold work from their regular cleaning.
- The service area listed on their website spans over 90 cities across Cook County, DuPage County, Will County, and Northwest Indiana. That is a very large territory for a company based in Lynwood. Confirm response times for locations far from the south suburbs.
- One reviewer noted that add-on services like sanitizer, deodorizer, and scotchguard were only mentioned after the crew arrived, not during booking. Ask for a full breakdown of included versus add-on services when scheduling.
- A perfect 5.0 across 1,476 Google reviews with zero recent negatives is uncommon at this volume. The reviews appear genuine, but the absence of any complaints is worth noting.