Provider profile
Paul Davis Restoration of DuPage
Provider snapshot
What this listing says
DuPage County homeowners dealing with water or fire damage who want a full-service restoration franchise with new local ownership and 24/7 emergency response.
Best for
- DuPage County homeowners who need mold remediation bundled with water damage repair and reconstruction under one contractor.
- Property owners who want insurance claim coordination handled by the restoration company, with direct billing to major carriers.
- Commercial facility managers needing emergency water or fire response for offices, industrial spaces, or large-loss situations.
- Homeowners in Lombard, Naperville, Wheaton, Elmhurst, or Downers Grove who value a local franchise with 24/7 availability.
- Buyers comfortable with a franchise model who want the backing of a national brand with a locally owned operation.
About this company
Paul Davis Restoration of DuPage is a franchise location based in Lombard, Illinois, serving residential and commercial properties across DuPage County. The franchise changed hands in March 2025 when Linas Paulius took over ownership, and multiple recent reviews reference the transition as a turning point for the operation.
Mold remediation is one piece of a broader restoration portfolio here. They handle water damage, fire and smoke cleanup, storm damage, biohazard work, content restoration, and full reconstruction. Their website mentions IICRC-certified technicians, infrared cameras, moisture meters, hydroxyl generators for odor removal, and antimicrobial treatments. They also list containment strategies as part of their on-site safety approach. The 24/7 emergency line claims a 30-minute response window.
Paul Davis is a national franchise network founded in 1966 with over 300 locations. This DuPage County location holds IICRC certification (#70194280) and is BBB-listed. The new ownership appears to have brought in a fresh crew, with reviewers from mid-2025 onward frequently naming Will, Gary Lyon, Jordan, and Sharon alongside the owner Linas.
At 4.4 stars with 49 reviews, the rating reflects a mix of eras. The overwhelming majority of reviews are 5-star, and the two recent 1-star reviews both involve circumstances that weaken their weight: one is textless from a zero-review account the owner says has no record, and the other describes work done under the previous owner in 2023-2024. Recent reviews since the ownership change have been uniformly positive.
Services
Service area
Headquartered in Lombard, Illinois. Serves DuPage County including Addison, Aurora, Bartlett, Bensenville, Bloomingdale, Carol Stream, Clarendon Hills, Darien, Downers Grove, Elmhurst, Glen Ellyn, Glendale Heights, Hanover Park, Hinsdale, Itasca, Lisle, Medinah, Naperville, Oak Brook, Saint Charles, Villa Park, Warrenville, Wayne, West Chicago, Westmont, Wheaton, Willowbrook, Winfield, Wood Dale, and Woodridge.
Review consensus
Reviewers consistently name project managers as the strength of this operation. Joe Grach appears in multiple older reviews for basement water damage and mold ceiling work, praised for knowledge and follow-through. Gary Lyon gets called out for floor refinishing and renovation quality. Under new ownership, Linas Paulius and Jordan receive praise for being thoughtful and communicative. Field crews including Armando, Victor, Josh, Justin, Kevin, Gloria, and Marilu are noted for hard work and politeness. Several repeat customers mention using Paul Davis multiple times for flooding, treating the company as their default call. Speed of response and insurance coordination come up frequently.
2 found across 49 total reviews at 4.4★. Gregory Bono describes a fire restoration project under the previous owner where he found an employee's car with his daughter's toy on the dashboard, alleging theft. He says the owner promised to fire the employee, but the finished work had primed-only walls, scratched floors with gaps, and the owner refused to fix the issues. He also claims the owner threatened him over his review. The new owner, Linas Paulius, responded acknowledging the project happened under prior management and stating the business now operates with different standards. Alberto Oquendo left a textless 1-star review from a zero-review account. The owner responded saying they have no record of this person as a customer.
The ownership change in March 2025 creates two distinct eras for this business. Every review since the transition is 5 stars, and several explicitly reference the new management as an improvement. The one substantive negative predates the transition entirely. Owner responses are personalized and signed by Linas Paulius, engaging directly with the specifics of each complaint rather than using templates. This is a genuine fresh-start signal, though the new ownership has less than 18 months of track record.
Linas Paulius (owner -- positive). Jordan (operations -- positive). Gary Lyon (project manager -- positive). Joe Grach (project manager -- positive). Rich/Richard (project manager -- positive). Will (team member -- positive). Sharon (mitigation lead -- positive). Anthony (sales/outreach -- positive). Peter Ranke (estimator/project manager -- positive). Mitch (project work -- positive). Armando (field crew -- positive). Victor (field crew -- positive). Josh (field crew -- positive). Justin (field crew -- positive). Kevin (field crew -- positive). Gloria (cleaning crew -- positive). Marilu (cleaning crew -- positive). Sandy (intake/coordination -- positive). Dave (crew lead -- positive). Mike (field work -- positive).
If your mold problem came from water damage and you want one company to handle cleanup, drying, remediation, and reconstruction, this franchise covers all of it. Ask for a specific project manager by name and get a written scope before work starts. The new ownership appears to be running a tighter operation, but confirm your project timeline, warranty terms, and payment expectations in writing given the prior owner's history.
Keep in mind
- This franchise changed ownership in March 2025. The one detailed negative review describes work done under the prior owner, including allegations of theft and poor workmanship. The new owner has acknowledged the complaint and says the operation runs differently now, but there is limited track record under new management.
- Mold remediation is one of many services, not a specialty focus. Most of their review volume comes from water and fire damage work. If you need a mold-focused firm, this may not be the right fit.
- The 30-minute response window is a franchise marketing claim. Reviews describe same-day or next-morning arrivals, which is fast but not 30 minutes.
- With 49 reviews total, the sample size is modest. The 4.4-star rating is pulled down by two 1-star reviews, both with mitigating context.