Provider profile
Super Restoration
Provider snapshot
What this listing says
North Shore and Chicagoland homeowners dealing with water damage that has led to mold, who want a single family-run crew to handle extraction, remediation, and reconstruction under one contract.
Best for
- Homeowners in Lincolnwood, Skokie, Evanston, and the North Shore suburbs who need water damage cleanup that may involve mold.
- Condo associations and property managers who need a single contractor to handle extraction, drying, remediation, and reconstruction without coordinating multiple vendors.
- Buyers who want a family-run company where the owner (Sam) is directly involved in the work, not just managing from an office.
- Commercial property owners in Chicagoland who need large-loss water or fire damage response with a dedicated commercial line.
- Anyone dealing with post-flood mold concerns who wants thermal imaging and remediation handled by the same crew that did the water extraction.
About this company
Super Restoration is a family-operated restoration company based in Lincolnwood, Illinois, with a warehouse on Lincoln Avenue and an office in Skokie. Their primary identity is water and fire damage restoration, but they run a full mold remediation operation with thermal imaging, HEPA filtration, containment, and in-house reconstruction. They also do carpet cleaning and upholstery work, which is how the business started back in 1996 under the name Super Steam.
What stands out is the breadth of work they handle without subcontracting. They do extraction, drying, mold remediation, drywall replacement, cabinetry, painting, and carpet installation all in-house. Their mold page describes a six-step process: inspection with thermal imaging, containment, air filtration with HEPA filters, removal using EPA-approved chemicals, HEPA vacuum cleaning, and restoration of affected materials. They run truck-mounted and portable extraction equipment and claim 30-to-60-minute response times. They also handle commercial large-loss jobs for multi-family buildings and have a dedicated commercial phone line.
They have been operating since 1996 and describe themselves as family-operated. The website mentions an appearance on ABC News. They work directly with insurance adjusters and claim to have restored over 10,000 properties. Their IICRC training is referenced on multiple pages.
A 5.0-star rating across 160 Google reviews is rare for a restoration company. Most of the review volume comes from water damage and carpet cleaning jobs, with reviewers consistently naming the same small group of staff. That kind of rating with that volume suggests a tight operation where the owner stays close to the work.
Services
Service area
Super Restoration is headquartered in Lincolnwood, Illinois, with a warehouse at 6733 N Lincoln Ave and an office at 7340 Ridgeway Ave in Skokie. They serve the Chicago and North Shore suburbs, listing specific cities including Evanston, Glenview, Wilmette, Highland Park, Lake Forest, Northbrook, Park Ridge, Des Plaines, Schaumburg, Arlington Heights, Naperville, Hinsdale, and several Chicago neighborhoods. The claimed area stretches from Lake Forest in the north to Romeoville in the south, which is roughly 50 miles. Confirm response time for locations far from Lincolnwood.
Review consensus
Sam is the most frequently named person across the reviews. Reviewers describe him as responsive, hands-on, and willing to show up on short notice, including holidays. Aron gets praised for explaining the process and going above and beyond on communication. Nick appears in several water damage reviews for fast on-site response, often arriving with a full crew. Mira is mentioned once for being helpful on the phone. Multiple reviewers highlight same-day response, often within 30 to 60 minutes. Repeat customers are common, with several reviewers noting they have used Super Restoration two, three, or four times. Condo and property managers specifically praise the consistency of the crew and the supervisor quality checks.
1 found across 160 total reviews at 5★. The single recent negative describes a situation where the reviewer says Super Restoration damaged, discarded, and took personal belongings during a restoration job. The reviewer also reports the crew entered their unit without permission and that the restoration was not completed after two weeks. They say Sam stopped responding to questions. The reviewer has three Google reviews and no likes on this one.
The owner did not respond to the one recent negative review, which is unusual for a company with a 5.0 rating and 160 reviews. Most companies at this rating level actively manage negative feedback. The absence of a response means there is no rebuttal on the record. Separately, there is a cluster of text-free 5-star reviews from early January 2024 (seven reviews in two days, most from accounts with very few reviews). This pattern is worth noting but does not invalidate the many substantive positive reviews from established reviewers and Local Guides.
Sam (owner/operator -- strongly positive across many reviews, named in the one negative for being unresponsive). Aron (field lead -- positive, praised for communication and going above and beyond). Nick (field crew -- positive, praised for fast response and on-site work). Jose (crew member -- positive, singled out in one review for great work). Mira (phone/office -- positive, mentioned once for being attentive and helpful).
Ask for Sam or Aron by name when you call. The overwhelming pattern across 160 reviews is fast response, clear communication, and work that gets done right. The single negative complaint is serious in its specifics but isolated. Get a written scope of work before they start, and confirm in writing what belongings will be moved or removed. If you are hiring them specifically for mold, ask to speak with the crew member who will handle remediation and confirm their experience with standalone mold jobs.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold profits from fixing it. Get an independent mold assessment before agreeing to remediation work.
- Their primary business is water and fire damage restoration, not standalone mold work. Mold remediation is one service among many, not their sole focus. If you have a mold-only situation with no water damage history, ask how many standalone mold jobs they have done recently.
- The one recent negative review describes damaged and missing belongings and unauthorized entry into a unit. The owner did not respond. With only one complaint in the recent window, this is a one-off, but the lack of response is notable for a company that otherwise manages its reputation well.
- Their service area list on the website spans from Lake Forest to Romeoville to Naperville. That is a wide geographic range from a Lincolnwood base. Confirm response time and availability for locations on the edges of that map.
- Most of their 160 reviews are for water damage and carpet cleaning. Mold-specific reviews are harder to find in the mix, so the 5.0 rating reflects the full business, not mold work specifically.