Provider profile
Pur360
Provider snapshot
What this listing says
Chicago-area homeowners and realtors dealing with mold or persistent odors who want a chemical-free ozone treatment with a written guarantee and same-day or next-day scheduling.
Best for
- Homeowners in the Chicago suburbs and northwest Illinois dealing with basement mold or attic mold who want a non-demolition treatment option.
- Realtors needing fast turnaround on mold testing or odor removal to keep a transaction on track — Pur360 has a formal realtor program and frequently handles same-day or next-day requests.
- Buyers of homes with lingering cigarette or pet odor who need whole-house odor elimination rather than surface cleaning.
- Commercial property owners or landlords who need mold or odor treatment with minimal disruption to tenants or operations.
- Anyone who prefers a chemical-free treatment process and wants a written retreat guarantee.
About this company
Pur360 is a multi-state mold and odor removal company headquartered in Lake Zurich, Illinois, serving the greater Chicago area since 2016. Their main differentiator is a patented chemical-free process that uses ozone to treat mold and odors without demolition or harsh chemicals. They hold IICRC firm status and operate across 8 states from Florida to Wisconsin.
The ozone-based approach is genuinely unusual in this market. Most mold remediation companies rely on physical removal, containment, and antimicrobial treatments. Pur360 claims their process can treat an entire home in 24 hours or less without removing carpet or furniture. They also offer UV sanitization and a dedicated realtor program for transaction-related mold and odor concerns. The company emphasizes a 100% guarantee: if mold or odor returns after the source issue is fixed, they retreat at no charge.
Pur360 has operated in the Chicago market for about 10 years. They have a substantial online presence with a Nextdoor Neighborhood Fave designation, HomeAdvisor awards, and Thumbtack recognitions. The company serves both residential and commercial properties, handling everything from basement mold to smoke odor in multi-unit buildings.
4.8 stars across 605 Google reviews is a strong rating at that volume. Most positive reviews mention fast scheduling, clear communication from technicians, and honest assessments, including cases where technicians told homeowners they did not actually have a mold problem.
Services
Service area
Headquartered in Lake Zurich, Illinois. Serves the greater Chicago area including Naperville, Schaumburg, Evanston, Palatine, Barrington, Aurora, Elmhurst, Skokie, Wheaton, Des Plaines, Rockford, and surrounding suburbs. Also operates in Indiana, Wisconsin, Texas, Florida, Pennsylvania, New Jersey, and Louisiana — confirm local crew availability for locations outside the Chicago metro.
Review consensus
Mike is the most frequently mentioned technician, praised across a dozen reviews for clear explanations, honest assessments (including telling homeowners they had no mold), and fast scheduling. Marco draws praise for detailed work and deep knowledge. Cody is highlighted by multiple Florida-area reviewers for hurricane-related mold work, patience, and clear communication. Joe is praised for same-day treatment and putting homeowners at ease. Christine in the office gets credit for responsiveness and walking customers through the process. Taylor handles scheduling and is praised for same-day inspection coordination. Reviewers consistently mention fast turnaround — same-day or next-day appointments are common. Several realtors specifically praise the company for transaction-speed responsiveness.
3 found across 605 total reviews at 4.8★. 3 one-star reviews cover different issues. Tre Von (Local Guide, 25 reviews) said mold was not removed after a month and a mess was left behind; the owner responded that the customer used uncredentialed workers for demolition, refused to let Pur360 return under their guarantee, and wanted a refund instead. Samantha Correa disputed a $99 deposit refund after canceling; she says she called within the 24-hour window, while the owner says it was a last-minute cancellation with no refund policy. Gunner Monachelli reported rude phone service for the NJ/PA area but had no record in their system. Each complaint is a distinct issue — no repeated pattern across the three.
Owner responses are detailed and personalized, not template replies. In the Tre Von case, the owner provided specific context about uncredentialed demolition crews and a refused guarantee visit. In the Samantha Correa case, the owner explained the cancellation policy and offered to reschedule. The 100% response rate on negative reviews and the level of detail suggest active reputation management with genuine engagement. The 2-star reviews reveal a different dynamic: one tenant frustrated that documentation went to her landlord (the paying customer), and one restoration customer unhappy with finishing quality despite approving the final walkthrough. These complaints point to communication gaps rather than service failures.
Mike (technician — positive, most frequently praised for inspections, testing, and remediation across 10+ reviews). Marco (technician — positive, praised for knowledge and attention to detail). Cody (technician — positive, praised by multiple hurricane-response customers). Joe (technician — positive, praised for same-day treatment and clear explanations). Kurt (technician — positive, praised for on-site communication). Zak/Zac (technician/phone — positive, praised for responsiveness and scheduling). Taylor (office/scheduling — positive, praised for coordination and knowledge; mentioned in one 2-star review where tenant was told to reach out to her but felt ignored). Christine (office — positive, praised for responsiveness and process explanation). Braheem/Raheem (technician — positive, praised for knowledge). Jose Alfredo (technician — positive, praised for attention to detail and communication). Brendan (technician — positive, praised for mold-preventing paint application). Parker (technician — positive, praised for process explanation). Nick (technician — positive, praised for explaining treatment). Dave (technician — positive, praised for honesty about no mold found). Blaine (technician — positive, praised for odor treatment).
Pur360 has a strong track record at high volume, and Mike in particular is worth requesting if you are in the Chicago area. Get your mold test from an independent party if possible, since Pur360 does both testing and remediation. Confirm the deposit refund policy in writing before scheduling, and if your project involves restoration or finishing work, set clear expectations about quality standards upfront.
Keep in mind
- Pur360 does both mold testing and mold remediation. This is a conflict of interest: the company inspecting your mold problem has a financial incentive to recommend treatment. Consider getting an independent test from a separate lab or inspector before committing to their remediation services.
- Their $99 inspection deposit is non-refundable for late cancellations. One reviewer disputed this after being told otherwise by phone staff. Confirm the cancellation policy in writing before paying any deposit.
- The ozone-based process is different from traditional remediation. If your situation involves structural damage, water-saturated materials, or large-scale demolition, ask whether ozone treatment alone is sufficient or whether physical removal is also needed.
- Pur360 operates across 8 states from a Lake Zurich headquarters. Reviews from outside Illinois mention inconsistent phone service. Confirm that your area is served by a local crew, not a remote dispatch.
- Restoration finishing work drew complaints in one review. If your project includes drywall repair or reconstruction, clarify who handles finishing and what the quality standards are before work starts.