Provider profile
SERVPRO of Joliet
Provider snapshot
What this listing says
Joliet-area homeowners dealing with water, fire, or storm damage who want a single company to handle remediation through reconstruction, with insurance coordination included.
Best for
- Joliet, Romeoville, Plainfield, and New Lenox homeowners who need water damage dried out and rebuilt by one company.
- Homeowners after a house fire who want packout, content cleaning, and reconstruction handled together.
- Property owners whose insurance company recommends or works with SERVPRO — this location has a track record of smooth claims coordination.
- Commercial property managers needing emergency response for flooding, sprinkler discharge, or storm damage.
About this company
SERVPRO of Joliet is a franchise restoration operation based on Mound Road in Joliet, owned by William Kent, Kelly Melone, and Alec Melone. They run three SERVPRO locations in the area under the banner #3locations1family and have serviced over 4,000 properties since 2005. Their primary work is water damage, fire damage, and storm restoration, but they also handle mold remediation, construction rebuilds, and specialty cleaning including HVAC and air duct work.
What stands out is the full-cycle capability. They handle everything from emergency water extraction through reconstruction, which means you don't need to coordinate between a mitigation company and a general contractor. Their technicians train at SERVPRO's corporate facility and hold IICRC industry credentials. They also follow NADCA standards for air duct cleaning. The insurance coordination is a consistent theme in reviews — multiple customers say the company dealt directly with their insurer and handled the paperwork.
The ownership group has been running this franchise for over 20 years, with a staff that collectively has 225 years of restoration experience. The Kent-Melone team is visible in the business — owner Bill Kent shows up in reviews personally dispatching crews, and Alec Melone leads packout and restoration jobs.
4.9 stars across 164 Google reviews is unusually strong for a restoration company. Only one negative review appeared in the last 18 months. The volume and consistency suggest a well-run local operation rather than a franchise coasting on the national brand.
Services
Service area
Based in Joliet, Illinois at 3408 Mound Road. The Kent-Melone ownership group operates three SERVPRO locations covering Joliet and surrounding communities. Reviews mention jobs in Romeoville, Plainfield, New Lenox, Lemont, and Morris. Confirm whether your address falls under this franchise or one of their sister locations.
Review consensus
Fast emergency response is the most common theme — multiple reviewers say crews arrived within 30 minutes or the same day. Kevin May is named in at least eight reviews for being polite, prompt, and detailed in his explanations. Lucas and his crew (Will and Dave) get praised for basement flooding work. Alec leads packout teams and draws specific praise for going above and beyond after tornado and major water damage. Steve is valued for his knowledge during stressful situations. Eric handled a fire rebuild that came as an insurance adjuster recommendation. Jose managed a burst-pipe restoration from start to finish. Several reviewers highlight the insurance coordination — the company dealt directly with adjusters and handled paperwork, which customers describe as making a stressful process smooth.
1 found across 164 total reviews at 4.9★. The only recent negative is a 3-star review from February 2025 about a house cleaning job (floors, tile, kitchen cabinets). The reviewer said one worker was excellent but the other cleaned floors while sitting and left caked-on grease on cabinets. The owner responded by saying they could not find a customer by that name in their records and questioned whether the reviewer hired the correct SERVPRO location, noting the franchises are independently owned. The dispute over whether this was even their job weakens the complaint as evidence of a pattern, though it cannot be fully dismissed.
The owner responds to 100% of negative reviews, and the single recent response was personalized rather than templated — they questioned the specific details and referenced their review count. The overwhelmingly positive review pattern centers on named crew members (Kevin May, Lucas, Alec, Steve, Jose) who appear repeatedly over multiple years, suggesting low turnover for a restoration company. Multiple reviewers mention being referred by their insurance company, indicating the franchise has strong insurer relationships in the Joliet market.
Kevin May (technician/crew leader — praised repeatedly for communication, politeness, and prompt response). Lucas/Lukas (crew leader — praised for basement flooding response and clear scope explanations). Will (crew member — praised across multiple jobs for efficiency). Dave/David (crew member — praised alongside Lucas for flooding work). Alec (team leader — praised for packout and tornado recovery, above and beyond). Steve (technician — praised for knowledge and expertise). Eric (project manager — praised for fire rebuild coordination). Jose (project lead — praised for water damage restoration, stayed with the project throughout). Bill/William Kent (owner — praised for fast crew dispatch). Kelly Melone (owner/staff — praised for service). Allen (technician — praised for clear explanations). Juan (crew leader — praised for bathroom flooding, communication). Robert (crew leader — praised for friendliness and efficiency). Eddie (crew member — praised for careful handling of belongings). Julio (technician — praised for being considerate of homeowner mobility needs).
This is one of the stronger SERVPRO franchises you will find. Ask for Kevin May if your job involves water damage — he is the most consistently praised name across years of reviews. For fire damage or large-scale packout, Alec and his team have the strongest track record. Confirm in writing that your specific service (especially mold work) will be handled by their crew, not subcontracted.
Keep in mind
- SERVPRO of Joliet does not do mold testing — they handle remediation only. You will need a separate inspector to identify the mold problem before they can scope the work.
- This is a franchise operation. The national SERVPRO brand has mixed reviews in other markets. What you get here depends on the Kent-Melone ownership group, not the franchise system.
- They list a wide range of services from sewage cleanup to document restoration. Ask whether the specific service you need will be done by their in-house crew or subcontracted.
- Mold remediation is listed as a service but the reviews are overwhelmingly about water and fire damage. Ask how many mold-specific jobs they do per month.