Provider profile
Roto-Rooter Plumbing Drain & Water Damage Cleanup Service
Provider snapshot
What this listing says
Jacksonville, IL homeowners dealing with water damage who want one company to handle plumbing repair, water extraction, and mold work under the same roof.
Best for
- Jacksonville, IL homeowners who need plumbing repair and water damage restoration handled by a single company.
- After-hours emergencies — multiple reviewers confirm same-day and evening dispatch.
- Situations where a plumbing failure caused water damage and potential mold growth, since Roto-Rooter handles the full chain from pipe repair to remediation.
- Homeowners who want to run restoration costs through insurance, as Roto-Rooter coordinates claims directly.
About this company
Roto-Rooter in Jacksonville, Illinois is a branch of the national franchise that has operated since 1935. Their primary identity is plumbing and drain cleaning, but they also handle water damage restoration and mold remediation — making them a one-stop shop when a burst pipe leads to standing water and mold growth.
What stands out is the integrated service model. Roto-Rooter keeps plumbers and restoration crews under the same brand, so the same company that fixes the leak can extract the water, set up drying equipment, and handle mold work afterward. Their mold remediation page references IICRC-trained technicians, HEPA filtration, air scrubbers, dehumidifiers, and antimicrobial treatments. They also coordinate directly with insurance companies and offer financing.
The Jacksonville branch covers central Illinois and operates 24/7 with same-day dispatch. Multiple reviewers confirm techs arriving within hours of a call, including evenings and weekends.
With a 4.8-star rating across 99 Google reviews, this location performs well above average. The volume is modest for a national brand, which likely reflects the smaller market size of Jacksonville, IL rather than low demand.
Services
Service area
Roto-Rooter's Jacksonville branch is located at 1111 W Morton Ave in Jacksonville, Illinois. The branch serves the central Illinois area. Because Roto-Rooter is a national franchise, technicians may occasionally be dispatched from neighboring territories — one reviewer noted a tech traveling over two hours.
Review consensus
Tyler draws the most specific praise — reviewers credit him for whole-home replumbing done in a single day, honest communication, and clean work. Connor gets repeat mentions for fast drain clearing and clear estimates. Mickey is praised for reasonable pricing and on-time arrival. Stephen earned a repeat customer who specifically requested him for a second job. Treveion is noted for jetter work and going the extra mile. Across the board, reviewers highlight speed (same-day service, quick fixes) and politeness.
5 found across 99 total reviews at 4.8★. Pricing disputes dominate. Jenna Smith called about a plumbing issue and says she was told roughly $300 on the phone; the on-site quote came in at $790. The owner response disputes that any phone quote was given and says no travel fees were charged. Jillian Horn paid $462 for what she describes as an hour-long visit that produced nothing but a $14,000 estimate she never received by email. Christina Brooks authorized water damage cleanup after being told repeatedly that insurance would cover everything — her insurer deemed the 12 industrial fans used on a 4-foot area excessive, leaving her with a $1,700 bill. Sean Rainbolt paid $650 for a drain clearing that clogged again within days and says his follow-up emails went unanswered; the owner's review responder (Rachel) acknowledged the communication failure. Khristi Seaton described sewer water left on belongings after the procedure, saying the tech did not seem concerned.
The owner responds to 100% of recent negative reviews, but response quality varies. Some are personalized and engage with specifics — the response to Jenna Smith disputes her claims point by point with verifiable details. Others default to template language asking the reviewer to email or call. Rachel Cross is named as the review responder. For one review (Soleil E), the owner says they cannot find the customer in their records, which could indicate a misattributed review. The common thread across complaints is not bad workmanship but cost opacity — reviewers feel blindsided by final bills that exceeded expectations set during the sales process.
Tyler (plumber — praised by multiple reviewers for replumbing, honesty, transparency). Connor/Conner (technician — praised for fast drain work, estimates, and responsiveness; also praised by name in a 1-star review for his individual service). Mickey (technician — praised for on-time arrival, reasonable pricing, helpfulness). Stephen (plumber — repeat customer request, praised for water heater and pipe repair). Anthony (technician — praised for toilet repair and responsiveness after a rough start). Treveion/Traveion (technician — praised for jetter work and courtesy). Larry (technician — praised for persistence and communication). Owen (technician — praised for drain resolution and informativeness). JD (technician — praised alongside Mickey). Shawn (plumber — praised for old-school service quality). Matt (technician — praised alongside Stephen for sewer drain replacement). Bob (water damage — named in a negative review for allegedly promising full insurance coverage that did not materialize). Rachel Cross (review responder — named in owner responses).
Ask for Tyler or Connor by name if your job is plumbing or drain-related — they generate the most consistent praise. For water damage or mold work, get the full scope and cost in writing before authorizing anything, and verify insurance coverage with your own adjuster rather than relying on Roto-Rooter's assurance. The franchise model means your experience depends heavily on which technician shows up.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem profits from fixing it. Consider getting an independent mold assessment before authorizing remediation work.
- Pricing surprises show up in multiple negative reviews. One reviewer was told roughly $300 on the phone and quoted $790 on-site. Another paid $462 for a visit that produced only an estimate. Get a written scope and price before work begins.
- One reviewer was stuck with a $1,700 bill after being told repeatedly that insurance would cover everything. Do not rely on Roto-Rooter's assurance about what your insurer will pay — confirm coverage with your adjuster before authorizing work.
- This is a national franchise. The technicians and management at the Jacksonville branch may differ significantly from other Roto-Rooter locations. Reviews for this specific branch do not reflect the brand overall, and vice versa.
- The website and some location pages reference Jacksonville, FL rather than Jacksonville, IL. Confirm you are reaching the correct branch at the Morton Avenue address when you call.