Provider profile
Disaster Solution - Illinois Restoration Services
Provider snapshot
What this listing says
South suburban Chicago homeowners dealing with water or mold damage who want a single contractor to handle mitigation, remediation, and the full rebuild under one roof.
Best for
- Frankfort, Lisle, or south suburban Chicago homeowners who need mold remediation tied to an existing water or fire damage claim.
- Property owners who want one company to handle everything from emergency water extraction through mold cleanup to the final rebuild.
- Insurance claim situations where the homeowner wants a contractor who bills the carrier directly and uses Xactimate-compatible estimating.
- Commercial property managers in the Chicagoland area needing 24/7 emergency mold or water response with a 2-hour onsite commitment.
About this company
Disaster Solution – Illinois Restoration Services runs out of two offices in the south and west Chicago suburbs—Frankfort and Lisle—covering the broader Chicagoland area and into northwest Indiana. Mold remediation is one piece of a much wider restoration operation. Their primary identity is disaster recovery: water mitigation, fire and smoke cleanup, roofing, and full reconstruction. They claim over 20 years in the market.
On the mold side, their website describes testing, removal, demolition, containment, antimicrobial treatment, and air scrubber use. They handle the inspection to identify growth type and source, then move into remediation. Nothing here is unusual for a restoration company—this is a standard service menu. What stands out is the scope of their operation: they can take a water-damaged property from emergency mitigation through mold cleanup to a complete rebuild without subcontracting the major trades. Multiple reviewers confirm they handle plumbing, electrical, painting, and flooring in-house.
Steve is identified as the owner in several reviews, and the company holds IICRC firm certification and EPA lead-safe registration. They bill insurance companies directly using the same assessment software adjusters use, and they offer financing with 0% interest for qualified customers. The company is a preferred contractor for several insurance carriers.
The 3.9-star Google rating across 33 reviews is below average for the restoration industry. The three recent 1-star reviews all describe project management breakdowns—scope changes mid-project, repairs that took nearly a year, and withheld reimbursement funds. None of these complaints received an owner response.
Services
Service area
Headquartered in Frankfort, Illinois, with a second office in Lisle, Illinois. They claim to serve the Chicago suburbs and northwest Indiana, covering what they describe as the broader Chicagoland area. The two-office setup suggests strongest coverage in Will, DuPage, and Cook counties, though the exact boundaries are shown only on a map image on their website.
Review consensus
Steve, the owner, draws praise across multiple reviews for same-day response and hands-on involvement—one reviewer describes him arriving at 9 PM for a sump pump failure. CJ is named in two October 2024 reviews for being helpful and knowledgeable, including one from a Local Guide. Jim gets credit for going above and beyond with his team. Nikitta Foston's review names Jenny, Matt, Mark, and Jim together on a full home restoration. Shannon Weizeorick specifically praises the company's mold mitigation work, noting fast communication and precise execution. Several reviewers highlight emergency responsiveness—basements dried in under 18 hours, crews dispatched on holidays—and the ability to handle insurance paperwork without the homeowner getting involved.
3 found across 33 total reviews at 3.9★. Mary Lentine (Local Guide, 61 reviews) describes workers causing a gas leak during a mold-related project, leaving floors dirty, and the crew chief reducing the agreed scope from four walls to two without authorization. She also alleges the crew chief lied and stole tools. Fi waited over a month for a reimbursement check with no updates despite multiple calls and messages. Lucy's roof repair stretched nearly a year with repeated rescheduling and no-shows; when she checked her attic in January, she found icicles forming inside from failed repair work, requiring her to reopen the insurance claim. All three complaints went unanswered by the business.
All three recent negatives share a common thread: the company fails to follow through after the initial response. The work starts but then stalls, communication drops off, and the homeowner is left chasing the company for completion or payment. The 0% response rate on negative reviews reinforces this—the company does not publicly engage with dissatisfied customers, which contrasts sharply with the responsiveness praised in positive reviews. This gap between strong emergency response and weak project completion is a structural issue worth watching.
Steve (owner — praised in multiple reviews for responsiveness and direct involvement). CJ (field role — praised in two reviews for courtesy and knowledge). Jim (team lead — praised for thoroughness). Jenny (project role — praised in one review). Matt (project role — praised in one review). Mark (project role — praised in two reviews). Mike (project role — praised in one review). Nick (project role — praised in one review). Rick (project role — praised in one review). Amede (finishing work — praised for stain color matching). Unnamed crew chief (field supervisor — criticized for reducing scope, dishonesty, and theft allegation).
Ask for Steve directly and get a written scope of work before any demolition starts—the strongest complaints center on scope being changed after work began. The company excels at emergency response and insurance coordination, but the project management on longer jobs has drawn serious criticism. Get everything in writing, confirm timelines with penalties for delay, and consider an independent mold test before accepting their remediation recommendation.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you whether you have a problem also sells you the fix. Get an independent mold test before committing to their remediation scope.
- Three of 33 Google reviewers describe serious project management failures—scope reduced without agreement, a roof repair that dragged nearly a year, and reimbursement funds withheld for over a month. None received a response from the business.
- The 0% owner response rate on negative reviews is a red flag. Companies that do not engage with complaints publicly give you no way to gauge how they handle problems.
- Mold is not their primary business. They are a general restoration and roofing company that also does mold work. If you need a mold-focused specialist, this may not be the right fit.
- Their service area claim covers all of Chicagoland and northwest Indiana from two offices. Confirm they can reach your location without delay-causing travel time.