Provider profile
SERVPRO of Elmhurst
Provider snapshot
What this listing says
Elmhurst-area homeowners dealing with water damage that has led to mold growth, where having one franchise handle extraction, drying, remediation, and reconstruction under a single insurance claim matters.
Best for
- Homeowners in Elmhurst and surrounding west suburbs who need water damage and mold handled as one continuous job
- Property managers and condo associations needing a single vendor for water extraction through reconstruction
- Insurance-referred claims where the adjuster already works with this SERVPRO location through Karin
- Commercial properties needing mold remediation with minimal business interruption
- Homeowners who want contents packed out, stored, and returned during a mold or water damage project
About this company
SERVPRO of Elmhurst is a franchise location owned by James and Jill Frangella, headquartered at 205 E Butterfield Rd in Elmhurst, Illinois. Like all SERVPRO locations, they operate as an independently owned franchise under the national brand. Their primary business is water damage restoration, but they handle mold remediation, fire damage, storm damage, and construction under one roof.
For mold work specifically, they offer testing, remediation, and post-remediation reconstruction. Their mold page describes a seven-step process: inspection, containment, air filtration using air scrubbers and HEPA vacuums, removal of contaminated materials with antimicrobial treatments, cleaning, and restoration. They also offer contents packout and storage for belongings affected by mold damage. Nothing in their equipment list stands out from other SERVPRO franchises running the same national playbook.
The Frangella family runs this location, and the franchise leans heavily into insurance-agent relationships. Multiple reviews come from insurance agents praising Karin, their insurance liaison, rather than from mold remediation customers. Sabrina Kuchta handles community outreach, hosting golf events and partnering with local fire departments on safety programs at daycares.
A 4.9-star rating across 56 Google reviews is strong, though worth noting: a sizable portion of those reviews come from insurance partners, networking contacts, and community event attendees rather than direct service customers.
Services
Service area
Headquartered in Elmhurst, Illinois. Their website lists service coverage for Chicago, Bellwood, Bensenville, Franklin Park, Hillside, Berkeley, Melrose Park, Northlake, Oak Brook Terrace, Stone Park, and Schiller Park. That is 12 cities across the western Chicago suburbs, a reasonable footprint for a single SERVPRO franchise.
Review consensus
Jordan and Ivan are the most frequently named crew members, appearing in five recent reviews for basement demolition and emergency remediation work. Reviewers highlight their neatness, clear explanations, and care with belongings. Andy draws praise as the project coordinator who gets things moving quickly. Karin receives repeated mentions from insurance agents for her responsiveness and reliability in navigating claims. Dennis Jirout, Dave, Edgar, Sal, Don, and Mike each appear in individual reviews for hands-on restoration management. Response speed is a recurring theme: multiple reviewers note same-day or next-day arrival for water emergencies.
0 found across 56 total reviews at 4.9★. (0 found across 56 total reviews at 4.9★) No negative reviews exist in the last 18 months. Without complaint data, there are no patterns to report.
A noticeable share of the 56 reviews come from insurance agents, business networking contacts, and community event participants rather than direct service customers. Karin appears in at least three reviews from insurance agents (Nathan Thurner/Farmers, James Tate/State Farm, Michael O'Brien), Sabrina appears in reviews from networking event attendees, and Doreen Wos reviewed based on a charitable donation visit. This inflates the review count without adding buyer experience data. The actual number of reviews from mold remediation customers specifically is small: Edgar's cinderblock mold job, Sal's mold wall removal, and a handful of water-to-mold situations.
Jordan (crew member — positive, named in 5+ reviews for demolition and remediation work). Ivan (crew member — positive, paired with Jordan in multiple reviews). Andy (project coordinator — positive, praised for quick response and communication). Karin (insurance liaison — positive, praised by multiple insurance agents). Dennis Jirout (restoration manager — positive, one review). Dave/David (manager — positive, praised for explaining process and troubleshooting). Edgar (technician — positive, handled mold remediation on cinderblock foundation). Sal (crew lead — positive, mold and water damage removal). Don (crew lead — positive, water damage drying). Mike (restoration coordinator — positive, insurance coordination). Max G (contractor — positive, apartment renovation). Ryen (technician — positive, detailed walk-throughs). Jeff (team member — positive, one review). Sabrina Kuchta (community outreach — positive, networking events). Karl (team member — positive, community donations). Justin, Jose, Lamon, Iris, Damian, Derek (crew members — positive, one review). Ron (team lead — positive, water backup). OT, Vic, Edwin, Letty (emergency response team — positive, one review).
Ask for Jordan and Andy if your job involves water damage leading to mold. They are the most consistently praised names in recent reviews. Before signing a remediation contract, get a separate mold test from an independent inspector so you have an unbiased scope of work to compare against their proposal.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold has a financial incentive to recommend remediation. Get an independent test from a separate company before committing to their remediation scope.
- Many of their Google reviews come from insurance agents, networking partners, and community event attendees rather than direct mold remediation customers. The 4.9-star rating reflects the full mix.
- This is a franchise running SERVPRO's national playbook. The equipment and process descriptions on their website are corporate boilerplate, not specific to this Elmhurst location's actual capabilities.
- Their service area lists 12 cities from Chicago to Oak Brook Terrace. Ask which crew would handle your job and how far they are traveling.
- No negative reviews exist in the last 18 months. That sounds ideal, but it means there is no buyer-reported friction data to evaluate. Ask for references from recent mold-specific jobs.