Provider profile
BAC Restoration
Provider snapshot
What this listing says
Chicagoland and Fox Valley commercial property managers needing a restoration company that handles water, fire, and mold under one roof with 24/7 emergency response.
Best for
- Chicagoland and Fox Valley property managers dealing with water damage that has led to mold growth, since BAC handles both under one contract.
- Commercial properties needing after-hours emergency response, given the 24/7/365 availability and reviews confirming same-day arrivals.
- Buyers who want a single company to manage the insurance claims process, since BAC handles paperwork across all major carriers.
- Businesses needing post-event or post-construction cleanup alongside restoration services.
About this company
BAC Restoration is a locally owned restoration company based in Elgin, Illinois, serving the Chicagoland and Fox Valley area. They handle mold remediation alongside water mitigation, fire restoration, smoke damage, and commercial cleanup. The company does both mold testing (pre- and post-remediation) and mold removal, which means the same company diagnosing your mold problem also profits from fixing it.
Their mold page lists inspection, evaluation, removal, and pre/post-remediation testing. They run an in-house remediation team rather than subcontracting. The website mentions IICRC certification but doesn't name specific equipment or methods for mold work. They charge $125 for an on-site estimate, credited back if you hire them for the job.
Founded in 2017, though the team claims over 20 years of combined experience. Owner Mike Hohensee (known as "Coach Ho" in reviews) runs the operation. They belong to the Restoration Industry Association, BBB, and several local chambers of commerce in Kane County, Elgin, Hampshire, and St. Charles.
4.9 stars across 47 Google reviews is unusually strong, and there are zero negative reviews in the last 18 months. The review volume is modest, but the consistency is notable. Most reviewers mention water damage and duct cleaning rather than mold work specifically.
Services
Service area
Headquartered in Elgin, Illinois. Serves the Chicagoland and Fox Valley area. The website lists "Chicago, IL" as the service area, which covers a broad metro region. The company belongs to chambers of commerce in Elgin, Hampshire, St. Charles, and northern Kane County, suggesting that corridor is their core territory.
Review consensus
Pete Thomson appears most often, praised for same-day assessments, clear explanations, and minimizing disruption to ongoing business operations. Sergio gets named for strong communication and checking for hidden damage before deciding on a remediation approach. Mike Hohensee ("Coach Ho") is praised for answering the phone on the first call, even on holidays. Reviewers repeatedly cite fast response times, fair pricing, and willingness to explain the insurance process. Jay Rodgers, a repeat referrer, keeps BAC on his preferred vendor list for scheduling ease and pricing.
0 found across 47 total reviews at 4.9★. No 1-star or negative reviews found in the last 18 months. With only 47 total reviews, the sample is small, but the absence of recent complaints is a positive signal.
The review base skews heavily toward water damage and duct cleaning. Mold-specific reviews are sparse. This means the 4.9 rating reflects restoration and cleaning performance more than mold remediation specifically. The owner responds to reviews with personalized messages rather than templates, referencing specific details of the work performed.
Pete Thomson (technician/scheduler — positive, named in 10+ reviews for fast response and clear communication). Sergio (technician — positive, praised for communication and checking for hidden damage). Mike Hohensee / Coach Ho (owner — positive, praised for answering calls personally, holiday responsiveness). Sarah (office staff — positive, mentioned once for good office coordination). John (technician — positive, mentioned once alongside Pete and Sal). Sal (technician — positive, mentioned once). Damian (technician — positive, mentioned once for politeness). Ed (staff — positive, praised for being upfront and friendly). Jeff (staff — positive, mentioned once). Mike C. (staff — positive, mentioned once).
BAC Restoration has a strong track record for water damage response and duct cleaning, with Pete Thomson and owner Mike Hohensee as the most consistently praised names. Ask for Pete if your job involves water-to-mold situations. Get an independent mold test before accepting their remediation scope, since they do both testing and removal.
Keep in mind
- BAC does both mold testing and mold remediation. The same company that finds your mold problem also sells the fix. Consider getting an independent mold test before committing to their remediation scope.
- The on-site estimate costs $125 upfront, credited only if you hire them for the job. That creates a financial nudge toward using BAC rather than shopping quotes.
- Most Google reviews reference water damage and duct cleaning. Few mention mold remediation specifically, so the mold track record is harder to gauge from reviews alone.
- The website lists "Chicago, IL" as the service area but the office is in Elgin, about 40 miles northwest. Confirm response times if your property is on the far side of the metro.