Provider profile
SERVPRO of Decatur/Forsyth
Provider snapshot
What this listing says
Decatur and Forsyth homeowners dealing with mold after water damage who want a single contractor to handle remediation and reconstruction under one roof.
Best for
- Decatur and Forsyth residents who need mold remediation tied to water damage and want one company from cleanup through rebuild.
- Homeowners whose insurance company lists SERVPRO as a national vendor, simplifying the claims process and potentially eliminating out-of-pocket payments.
- Commercial property owners in central Illinois who need fast mold response to minimize business downtime.
About this company
SERVPRO of Decatur/Forsyth is a franchise restoration company based on East Firehouse Road in Decatur, Illinois. Owner Jeffery Robb runs this location, which handles mold remediation as one piece of a broader water, fire, and storm damage operation. They carry IICRC training and operate out of a 12,500-square-foot warehouse.
The franchise model means mold remediation follows SERVPRO's national playbook: containment, HEPA filtration, antimicrobial treatment, and material removal when needed. They also handle the rebuild afterward, so you do not need a separate contractor for drywall, painting, or flooring. Their insurance relationships let some customers avoid out-of-pocket costs, with the company billing the carrier directly.
They have operated in the Decatur area for over 20 years. The website emphasizes community involvement, sponsoring local teams and food drives.
Services
Service area
Headquartered in Decatur, Illinois. The website lists Decatur and Forsyth as the primary service area. The franchise name reinforces this two-city focus.
Review consensus
Joel shows up repeatedly in positive reviews. Kim Horn credited Joel and Austin with detailed photo documentation that caught insurance-covered damage the adjuster missed. Mackenzie Singer praised Joel and Jessica for fast weekend response when her basement flooded. Amy B called Joel and Jamie "beyond amazing" for helping her family. Taylor Sorensen drew a standalone positive review for responsive cleanup work. Multiple reviewers mention fast arrival times and willingness to handle unusual situations.
2 found across 16 total reviews at 3.9★. traverse1 hired SERVPRO for fire mitigation and waited over two weeks with no work started. During that time, mold grew throughout the house in 100-degree heat. What was estimated as a $50,000-$60,000 job ballooned to $160,000 because the delay let damage spread. The company put a lock box on the door and a tarp on the roof but did nothing else. The lock box remained on the door weeks after the customer fired them. Christine Carlson hired them for duct cleaning and ended up with a whistling vent and kitchen floor that bubbles when the furnace runs. They fixed one vent but denied responsibility for the floor issue.
The owner responded to only one of the two negative reviews, and that response was generic: a thank-you and an invitation to call, with no acknowledgment of the specific complaint about weeks of inaction and escalating mold damage. The second negative review received no response at all. Kevin Brobst's 4-star mold review confirms a quoting-delay pattern — he waited weeks and had to call back himself before getting a quote. Several of the most recent 5-star reviews (June 2026) have no text and come from accounts with zero or very few other reviews, some sharing the owner's surname.
Joel (technician/project lead — praised repeatedly for responsiveness and insurance documentation). Austin (technician — praised for photo documentation and insurance advocacy). Jessica (technician — praised for fast weekend flood response). Jamie (technician — praised for family support during restoration). Taylor Sorensen (technician — praised for responsive cleanup and communication). Ryan, Andrew, Justin (technicians — praised for basement drying and answering questions).
Joel is the standout name in positive reviews, and if you can get him assigned to your job, past customers report strong results. The quoting delay pattern is real — Kevin Brobst's mold-specific experience confirms it. Call to confirm your timeline in writing before signing. With only 16 reviews and a 3.9-star rating, this location has less of a track record than many competitors.
Keep in mind
- The 3.9-star Google rating across 16 reviews is below average for the category. Two one-star reviews describe serious service failures, and with this few total reviews, each one carries significant weight.
- Mold remediation is one of many services here, not the primary focus. This is a general restoration franchise that also does fire, storm, water, cleaning, and construction work.
- One reviewer reported waiting weeks for a mold remediation quote. A 4-star reviewer confirmed the same pattern: the initial response was fast, but the written quote took multiple follow-up calls over several weeks.
- As a franchise, the local team follows SERVPRO corporate procedures. Quality depends on the local owner and crew, not the national brand.