Provider profile
Werner Restoration Services Inc
Provider snapshot
What this listing says
Quad Cities homeowners and commercial property owners dealing with mold tied to water or fire damage who want a single company handling the full restoration arc from mitigation through rebuild.
Best for
- Quad Cities property owners who need mold remediation connected to a water or fire loss and want one company managing the entire restoration process.
- Commercial and industrial facilities needing large-scale mold and water damage restoration, given Werner's documented work on properties over 100,000 square feet.
- Homeowners whose insurance company is covering the loss, since Werner coordinates directly with insurers and handles claims paperwork.
- Property owners who discover mold during a water damage cleanup and need the mitigation team to pivot to remediation without bringing in a second contractor.
- Buyers who want financing options for out-of-pocket mold work, since Werner offers payment plans through Acorn Finance.
About this company
Werner Restoration operates out of Colona, Illinois, serving the Quad Cities metro on both sides of the Iowa-Illinois border. The company handles mold remediation as part of a broader restoration operation that also covers water, fire, storm, trauma cleanup, and contents restoration. They run both testing and remediation, which means the same company identifying your mold problem stands to profit from fixing it.
The distinguishing feature here is scale. Werner has tackled large commercial jobs, including a documented 170,000-square-foot manufacturing facility that suffered both fire and water damage. They use Injectidry cavity drying systems for hard-to-reach moisture, Matterport 3D scanning for damage documentation, and Fireline ultrasonics for electronics restoration. They partner with 1-800-BoardUp for emergency board-up and offer financing through Acorn Finance.
Ken and Teresa Werner founded the company in 1988. Brent and Becky Werner now represent the second generation of family ownership. The company hosts free continuing education webinars for insurance agents across Illinois, Iowa, and Wisconsin, which suggests deep ties to the local insurance network.
The 4.3-star rating across 118 Google reviews puts Werner below the threshold where volume alone signals reliability. Positive reviews skew strongly positive, with multiple 5-star reviews naming specific project managers. But 6 one-star reviews in the last 18 months describe a pattern worth reading carefully before hiring.
Services
Service area
Werner Restoration is headquartered in Colona, Illinois, and serves the Quad Cities metro area spanning both Illinois and Iowa. Specific cities listed include Davenport, Bettendorf, Clinton, DeWitt, Eldridge, and Muscatine in Iowa, and Moline, East Moline, Rock Island, Silvis, Geneseo, Galesburg, Aledo, Rock Falls, and Sterling in Illinois. One church rebuild review came from Streator, Illinois, roughly 100 miles east, suggesting they take on projects beyond their core footprint for larger jobs.
Review consensus
Project managers James, Jennifer, and Scott Horton each appear in multiple positive reviews for keeping homeowners informed and managing complex multi-trade rebuilds. Grant stood out to one reviewer for honesty, telling her she did not need new walls after a flood and spending time answering questions without pushing unnecessary work. Braxton and Noah drew praise for responding on a Sunday night. The cleanup and mitigation teams consistently get described as fast, courteous, and efficient. Several reviewers mention Werner coordinating with plumbers, glass companies, and other trades as a single point of contact.
6 found across 118 total reviews at 4.3★. Hannah Baker described an 18-month fire rebuild still incomplete, with missing electrical outlets, unfinished paint, dirty equipment left behind, and a project manager fired mid-project without explanation. Janice Newton reported poor workmanship on repairs: reused trim, leaking plumbing right after installation, flickering lights from a bad outlet, and a roof leak after vent fan installation. She noted the cleanup crew and Jennifer did good work, but the repair crew fell short. Patricia Kongkousonh hired Werner for flood remediation at her 92-year-old father's house and had enough problems that she switched companies for the restoration phase. She sent a formal complaint letter with the final insurance check and received no response in two months. Peter Gustafson described a 14-month insurance claim, hallway floor damage caused by workers, paint damage from tape and equipment, and calls demanding extra payments beyond the agreed amount. Shelby Womack called the experience a scam, citing unnecessary testing and prices five times the expected value. Jessica Bos left one star with no text.
The split between Werner's cleanup/mitigation crews and their repair/rebuild crews is the story here. Positive reviewers consistently praise the initial response team by name, while negative reviewers consistently describe problems that start when the project moves to reconstruction. This suggests Werner's core mitigation operation runs well but its rebuild capacity may be stretched or staffed differently. The 0% owner response rate on negative reviews reinforces the unresponsive pattern that multiple complainants describe in their review text.
James (project manager — praised by multiple reviewers for communication and coordination). Jennifer (project manager/cleanup crew lead — praised even in a 1-star review for timely work and going above and beyond). Scott Horton (project manager — praised for creative reconfiguration ideas during a fire rebuild). Grant (technician — praised for honesty about unnecessary work). Leo (technician — praised for clean, fast work). Doug (assessor — praised for kindness and accurate quoting). Braxton (technician — praised for Sunday night water response). Noah (technician — praised for Sunday night water response). Kye (crew member — praised for speed and efficiency). Cade (technician — praised for explaining the process). Phil (staff — praised for setting expectations). Jessica (contents team — praised for restoring fire-damaged vehicles). Amanda (contents team — praised for restoring fire-damaged vehicles).
Ask for James, Jennifer, or Scott Horton as your project manager if you hire Werner for anything involving a rebuild. Get a written timeline and line-item estimate before work begins, especially for self-pay jobs. Werner's initial mitigation response is fast and well-reviewed, but the rebuild phase is where projects have gone sideways, so monitor progress closely once construction starts.
Keep in mind
- Werner does both mold testing and mold remediation. That means they have a financial incentive to find problems they can bill for. Consider getting an independent mold assessment before committing to their remediation scope.
- Six one-star reviews in the last 18 months describe a pattern of slow rebuild timelines, with one reviewer reporting an 18-month wait after a house fire and another reporting a 14-month insurance claim process. Ask for a written timeline with milestones before signing.
- Werner has not responded to any of its recent negative reviews on Google. Multiple reviewers also reported difficulty getting the company to respond to formal complaint letters. If something goes wrong, you may need to be persistent.
- Out-of-pocket pricing has drawn complaints. One reviewer reported being charged for employee travel time without prior disclosure, and another described the total cost as five times what they expected. Get line-item pricing in writing before work begins.
- The repair and rebuild crews draw different feedback than the cleanup and mitigation crews. Several negative reviews praise the initial cleanup team but criticize the workers who handle reconstruction. Ask who will do your rebuild work and whether it is subcontracted.