Provider profile
SERVPRO of Uptown Buena Park
Provider snapshot
What this listing says
Chicago North Side homeowners in Uptown, Buena Park, or Lakeview dealing with mold after water damage, where this SERVPRO franchise handles both the water mitigation and mold work under one roof.
Best for
- Homeowners in Uptown, Buena Park, Lakeview, or Edgewater who need mold remediation after a water event like a pipe burst, sewer backup, or flooding.
- Condo owners whose building management or HOA is coordinating the restoration — multiple reviewers describe SERVPRO handling multi-unit water and mold situations.
- Buyers who want one company to handle the full arc from water mitigation through mold treatment to reconstruction, avoiding handoffs between contractors.
- Property owners navigating insurance claims — reviewers repeatedly credit the office staff with handling documentation and insurer communication.
About this company
SERVPRO of Uptown, Buena Park is a franchise restoration company based on Ravenswood Avenue in Chicago, owned by Samuel Bidirel. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, storm cleanup, and construction. Most of their mold work appears to follow water damage events rather than standalone mold discovery.
Their mold page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of damaged materials, cleaning, and reconstruction. They also offer mold inspections and sampling, and contents packout and storage. The website mentions IICRC training for technicians. Nothing here is unusual for a SERVPRO franchise — these are standard SERVPRO procedures and equipment deployed at the local level.
The franchise serves Chicago's North Side neighborhoods: Uptown, Buena Park, Lakeview, Wrigleyville, Ravenswood, and Edgewater. Reviews suggest the team also handled hurricane-related work in Wisconsin and Florida, indicating willingness to travel for disaster response. Multiple reviewers describe it as a family-run operation.
At 4.7 stars across 62 Google reviews with only one negative review in the last 18 months, this franchise has a strong track record. The review volume is modest but the consistency is notable — nearly every reviewer mentions communication and responsiveness as standout qualities.
Services
Service area
Based on Ravenswood Avenue in Chicago, Illinois. Serves the North Side Chicago neighborhoods of Uptown, Buena Park, Lakeview, Wrigleyville, Ravenswood, and Edgewater. Reviews confirm work in these areas, with occasional disaster-response jobs extending to Wisconsin and Florida.
Review consensus
Communication is the dominant theme. Reviewers consistently name Jocelyn for coordinating logistics, managing insurance paperwork, and keeping homeowners updated throughout multi-week projects. Sam (the owner) draws praise for hands-on involvement in mitigation and remodeling, with reviewers noting he stayed available for questions. Several reviewers describe same-day or next-day response, including late-night emergency calls. Multiple condo owners praise the team's ability to handle multi-unit water damage situations. Jessica and Anna are also named as helpful team members. A salon owner noted the team respected her equipment during restoration.
1 found across 62 total reviews at 4.7★. The single recent negative review is a 1-star rating from Sohan Grover with no written text. The owner responded asking the reviewer to reach out directly. Without details, it is impossible to identify what went wrong. This is the only negative review in the last 18 months.
The review timeline shows a cluster of 5-star reviews from August 2025, coinciding with a record rainfall event in the Chicago/Wisconsin area. This suggests the franchise scaled up effectively during a regional disaster. The owner responds to negative reviews but the single recent negative drew a template-style response without specific engagement — too small a sample to call it a pattern.
Sam (owner/project manager — praised repeatedly for hands-on work, availability, and efficiency). Jocelyn (office coordinator — praised extensively for communication, insurance documentation, scheduling, and going above and beyond). Jessica (team member — praised for customer service). Anna/Ann (team member — praised for accommodating schedules and guiding the process). Donna (team member — praised for calming nerves and guiding a customer through insurance and condo association issues).
This franchise's strength is the office-to-field coordination between Jocelyn and Sam. If you are dealing with mold after water damage and want a single team to manage the full process, ask for Jocelyn as your point of contact and confirm upfront whether they will use an independent lab for mold sampling or do it in-house.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company that finds the mold profits from fixing it. Consider getting an independent mold test before committing to remediation.
- This is a SERVPRO franchise, not an independent mold specialist. Their primary business is water and fire damage restoration. Mold work is a secondary service line, typically triggered by water events they are already handling.
- The website lists mold inspections and sampling, but the site does not explain whether they use a third-party lab or what their sampling methodology involves. Ask for specifics before relying on their testing.
- Service area claims include neighborhoods across Chicago's North Side, but some reviews show they have traveled to Wisconsin and Florida for storm work. Confirm availability and response time for your specific location.