Provider profile
Romexterra Construction Fire and Water Restoration Services of Chicago
Provider snapshot
What this listing says
Chicagoland homeowners and business owners facing mold tied to water or fire damage who want a single restoration company to handle testing, remediation, and full reconstruction under one contract.
Best for
- Chicago and western suburbs homeowners dealing with mold growth triggered by water damage, flooding, or pipe bursts who want one company from emergency response through rebuild.
- Commercial property owners in the Chicagoland area, including retail and office spaces, who need fast-response mold or water damage work with direct insurance coordination.
- Homeowners facing combined fire and water damage where mold risk is high and they need a contractor who handles all three damage types without subcontracting.
- Spanish-speaking homeowners in Chicagoland who want a restoration company with bilingual staff, confirmed by multiple Spanish-language reviews.
- Anyone with a weekend or late-night mold-related emergency, since reviewers confirm actual same-day and after-hours response including late-night inspections.
About this company
Romexterra Construction Fire and Water Restoration Services operates out of Chicago's West Loop (159 N. Sangamon St) with a second location in Addison, IL. Mold remediation is one service within a broader restoration operation that started in 2003 and now covers water damage, fire damage, storm damage, sewage cleanup, and full residential and commercial reconstruction. They run a fleet of branded trucks and vans and staff dedicated project managers for emergency services, water mitigation, reconstruction, and roofing.
What stands out is how much they keep in-house. They do mold inspection, mold removal, mold remediation, water extraction, structural drying, dehumidification, thermal inspections, leak detection, fire and smoke cleanup, and then their own carpenters, handymen, and project managers handle the rebuild. They work directly with insurance companies and document damage scenes for claims. The website mentions IICRC certification and BBB accreditation. They also offer an Illinois ethics course through their site, which is unusual for a restoration company.
Romexterra is locally owned and has operated in the Chicagoland market since 2003. The company is large enough to employ dedicated account relations representatives, adjusters/estimators, crew chiefs, and separate project managers for water mitigation, emergency services, reconstruction, and roofing. Multiple reviews reference the emergency service manager making late-night house calls and crews arriving within the hour.
5.0 stars across 252 Google reviews is remarkable. Zero reviews at 3 stars or below have appeared in the last 18 months. The volume is high, and many reviews name specific employees by first and last name describing specific scenarios. The company also aggregates reviews across platforms, showing 4.7 overall across 1,130 reviews on Google, Facebook, Yelp, Houzz, and BBB combined.
Services
Service area
Headquartered at two locations: 159 N. Sangamon St in Chicago's West Loop and 750 W Annoreno Dr in Addison, IL. They claim to serve the entire Chicagoland area. Named service cities include Chicago, Addison, Naperville, Elk Grove Village, Highland Park, Skokie, Elmhurst, Aurora, Plainfield, Winnetka, and Deerfield. Reviews confirm work in Bartlett and various Chicago neighborhoods. The two-office footprint supports coverage across Chicago and the western suburbs, but response times for the far North Shore or southern suburbs should be confirmed directly.
Review consensus
Tony Mayoral is by far the most frequently named employee, appearing in more than 20 reviews as the emergency services project manager. Reviewers describe him as honest, knowledgeable, and fast to respond, with multiple accounts of same-day inspections and on-the-spot quotes. Several reviewers note he told them they did not need services or recommended cost-saving alternatives. Jackie Hersam is the second most named, praised as a relationship manager for her responsiveness, warmth, and client coordination. Greg Meindle draws praise for staying on top of projects and keeping customers informed. Marie Sacco in billing is named for problem-solving and accommodating cost adjustments. On the crew side, Quan, Rocio, Geovany, Jose, Ismael, Cesar, and Gary receive praise for careful work during pack-out, cleanup, and drying jobs. Walter, Patrick Fitzmaurice, Randy, Charlie, Robert, Mike O, and Belizario are all named for specific restoration and reconstruction projects. Speed is the dominant theme: 60-minute arrival, same-day crew deployment, late-night inspections, and weekend availability confirmed across dozens of reviews.
0 found across 252 total reviews at 5.0★. No 1-star reviews or any reviews at 3 stars or below exist in the last 18 months. There are no recent complaints to analyze.
The total absence of negative Google reviews across 252 total is exceptional but warrants context. The company aggregates reviews across five platforms and shows a 4.7 overall rating with 1,130 total reviews, meaning the Google subset is the strongest. Yelp shows 3.5 stars and Houzz 4.0 stars, suggesting negative experiences exist on other platforms. The Google reviews show a pattern of Tony Mayoral's name appearing in clusters, sometimes multiple reviews on the same day from different customers, which is consistent with a high-volume project manager generating review requests after each visit. The reviews read as genuine, with specific details, named crew members, and varied writing styles, but the absence of any Google negatives across this volume is unusual.
Tony Mayoral (emergency services project manager — inspections, quotes, insurance coordination, emergency response — overwhelmingly positive, 20+ mentions). Jackie Hersam (relationship manager/account relations — client communication, referrals, scheduling — consistently positive, 5+ mentions). Greg Meindle (project oversight — keeping customers informed — positive). Marie Sacco (billing — problem-solving, cost adjustments — positive). Faye (billing — helpful and accommodating — positive). Randy (project manager/inspector — inspections, process explanation — positive). Walter (project manager — coordination start-to-finish — positive). Patrick Fitzmaurice (reconstruction — praised for quality work — positive). Charlie (crew lead — praised for communication and quality — positive). Robert (crew — communication, quality — positive). Tom Gatz (workman — praised for skill — positive). Quan (crew — drying, equipment setup — positive). Gary (crew — praised for careful work — positive). Ismael (crew — praised for work ethic — positive). Cesar (crew — praised for work ethic — positive). Mike O (restoration — repainting, custom work — positive). Belizario (restoration — praised for quality — positive). Rocio (pack-out team — praised for care and efficiency — positive). Geovany (pack-out team — praised for communication — positive). Marlon (pack-out team — praised for efficiency — positive). Jose/Jose M (pack-out team, wall repair — praised for speed and friendliness — positive). Ed (crew — praised for quality — positive). Sergio (crew — positive). David (pack-out — praised for honesty — positive).
Romexterra is a strong option if your mold problem grew out of water damage, fire damage, or flooding and you want one company to manage the entire process from emergency response through rebuild. Ask for Tony Mayoral if you want the most-reviewed project manager on the team. Get an independent mold test before and after remediation to keep the conflict of interest in check, and check Yelp reviews before committing since the Google profile is unusually clean.
Keep in mind
- Romexterra does both mold testing and mold remediation. A company that finds mold and then sells you the removal has a financial incentive to find more. Get an independent mold test before committing to their remediation work, or ask whether they accept third-party inspection reports.
- Mold is not their primary business. Their Google category is water damage restoration, and the website leads with water and fire damage. If your mold problem is standalone and not connected to water or fire damage, confirm the assigned crew has specific mold remediation experience.
- They claim to serve the entire Chicagoland area from two offices (Chicago and Addison). The listed service cities span from Aurora and Plainfield in the west to Highland Park and Winnetka on the North Shore. For locations at the edges of that footprint, confirm response time and whether the same crew handles start-to-finish.
- The 5.0 Google rating across 252 reviews with zero negatives in 18 months is unusually clean for a restoration company of this size. Their aggregated rating across all platforms is 4.7, with Yelp at 3.5 and Houzz at 4.0. Check those platforms for complaints that do not appear in Google reviews.
- Tony Mayoral's name appears in over 20 reviews as the emergency services project manager. If he is the reason you are choosing this company, confirm he will be assigned to your project before signing.