Provider profile
Redefined Restoration - Chicago Water Damage Service
Provider snapshot
What this listing says
Chicago homeowners in Logan Square, Lincoln Park, and nearby North Side neighborhoods who need same-day water damage mitigation with reconstruction handled under one contract.
Best for
- Chicago North Side homeowners (Logan Square, Lincoln Park, Lakeview, Bucktown) dealing with basement flooding or burst pipes who want a crew on-site within 90 minutes.
- Property owners who want one company to handle emergency mitigation, structural drying, demo, and full reconstruction without coordinating multiple contractors.
- Homeowners filing insurance claims for water or mold damage who want the restoration company to document, estimate, and communicate directly with the carrier.
- HOA boards and commercial property managers needing a restoration partner familiar with Chicago building permits and multi-unit properties.
- Spanish-speaking homeowners looking for bilingual restoration service in the Chicagoland area.
About this company
Redefined Restoration operates out of Logan Square at 2924 W Armitage Ave, with a second dispatch in Franklin Park. They run as a locally owned restoration company — not a franchise — covering water damage, fire damage, mold remediation, sewage cleanup, storm damage, roofing, siding, and full reconstruction. Their primary identity is water damage restoration, though they handle mold jobs and fire cleanup with the same crews.
What stands out here is the single-contractor model. They take a project from emergency water extraction through structural drying, demo, and full rebuild under one project manager and one insurance claim. They follow IICRC S500 and S520 standards, use thermal imaging and moisture meters for assessment, and deploy commercial dehumidifiers and air movers for structural drying. They also handle contents pack-out, cleaning, and restoration in-house. The website mentions antimicrobial treatment, air scrubbers, and hydroxyl generators for odor removal.
The company claims over 40 years of combined team experience and positions itself against national franchises like SERVPRO and ServiceMaster. Owner Vincent is reachable by phone on active jobs, according to the website FAQ. Multiple reviews confirm the owner shows up on-site for assessments. Several reviews are in Spanish, suggesting bilingual service capacity.
4.9 stars across 242 Google reviews is unusually strong volume for a local restoration outfit in Chicago. Only 3 reviews at 3 stars or below appeared in the last 18 months, and none describe botched work — the complaints center on process expectations around free inspections and unclear estimate requests.
Services
Service area
Headquartered in Chicago's Logan Square neighborhood at 2924 W Armitage Ave, with a second location at 1075 Waveland Ave in Franklin Park, IL. They serve all Chicago neighborhoods and list specific suburban coverage including Bensenville, Elk Grove Village, Elmwood Park, Franklin Park, Melrose Park, and surrounding west suburban communities.
Review consensus
Speed of response is the most consistent theme — multiple reviewers describe same-day or next-morning site visits after calling. Shaker draws repeated praise for scoping damage, communicating timelines, and managing mitigation projects. The Brandon-and-Jeremiah crew appears in at least five reviews for demo and cleanup, with praise for leaving sites dust-free and finishing quickly. Jason gets named as a project manager who shows up fast and explains findings clearly. Damien and Jake appear together in several reviews for water leak mitigation, with reviewers noting they identified root causes and avoided unnecessary tearout. Eduardo and Sergio are praised for careful demo work that preserved cabinetry and lighting fixtures. Several reviewers highlight insurance claim support as a standout — the company handled adjuster communication and documentation, which reviewers describe as a relief during stressful situations.
3 found across 242 total reviews at 4.9★. One 1-star review from a Local Guide describes getting a free mold inspection, then discovering the company would not forward the report to their insurance because the homeowner said they did not plan to use Redefined for the restoration. The owner responded confirming that free inspections are a preliminary step for restoration clients, not a standalone service. Two other low reviews (2-star and 3-star) are brief: one says the service was "easy to find and use" with no complaint details, and the other says it was unclear how to request an estimate. The owner responded to the estimate complaint by directing the reviewer to call their office. None of the three complaints describe poor workmanship or property damage.
The single substantive negative reveals a business model tension: free inspections serve as a lead-generation tool, and the company draws a line at providing administrative services (insurance filing) for people who decline restoration. Owner responses are personalized and direct — they engage with specifics rather than using template language — but the tone on the 1-star response was notably defensive. Response rate on recent negatives is 67% (2 of 3).
Shaker (project scoping/mitigation lead — positive, named in 4+ reviews). Jason (project manager — positive, named in 3+ reviews). Brandon (demo/remediation crew — positive, named in 5+ reviews). Jeremiah (demo/remediation crew — positive, paired with Brandon in 5+ reviews). Damien (mitigation crew — positive, named in 3+ reviews). Jake (mitigation crew — positive, paired with Damien in 3+ reviews). Eduardo (mitigation crew — positive). Sergio (mitigation crew — positive, paired with Eduardo). Hector (mitigation crew — positive, named in 2+ reviews). Alfredo (mitigation crew — positive, paired with Hector in 2+ reviews). Elias (team lead/mitigation — positive). Eli (mold inspector — positive). Romy/Ramy (inspector — positive). Matt Strong (project manager, mold remediation — positive). Dan (quoting — positive). Corey (mitigation crew — positive). Miguel (mitigation crew — positive, paired with Corey). John Cieslak (project manager — positive). Dylan (mold inspector — positive). Richard (restoration — positive). Devin (estimating — positive). Carlos (field services — positive). Julia (coordination — positive). Flor Serrano (contents cleaning — positive). Vincent/Vinnie (owner — positive). JC (project manager — positive). Ray (owner/sales rep — positive). Michelle (office manager — positive). Marcello (remediation crew — positive). Tommy (remediation crew — positive). Huriel (mitigation crew — positive).
This is a high-volume restoration company with an unusually deep bench of named, praised staff. Ask for Shaker or Jason as your project manager if scheduling allows. Clarify upfront whether a free inspection includes a written report you can keep regardless of who does the work — their policy ties free reporting to using them for restoration.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Ask whether they will accept a third-party test result or provide post-remediation clearance from an independent lab.
- One reviewer reported that the company performed a free mold inspection but refused to file the report with the homeowner's insurance because the homeowner declined to use them for restoration. The owner's response confirmed this policy. If you want an inspection report for your own use, clarify upfront whether the free inspection includes a written report you can take to any contractor.
- The website claims 60-to-90-minute response across all of Chicago and surrounding suburbs. Actual arrival times will depend on traffic, crew availability, and distance from their Logan Square or Franklin Park locations.
- Several reviews reference roofing, siding, and window work under related brand names (A to Z Exteriors, iStorm Recovery). The relationship between these brands and Redefined Restoration is not clearly explained on the website.