Provider profile
ProCare
Provider snapshot
What this listing says
Chicago and North Shore homeowners who need mold and water damage handled under one roof, with a 10-year warranty on mold work and direct insurance billing.
Best for
- Chicago and northern suburb homeowners dealing with mold after water damage, where one company can handle both problems.
- Buyers who want a long warranty: 10 years on all mold services, which is unusually generous for this market.
About this company
ProCare Restoration operates out of Chicago's Near North Side and covers the city plus roughly 40 suburbs from Waukegan to Joliet. They handle mold from start to finish: inspection, testing (strip tests and air quality tests sent to a third-party lab), and remediation. They also take on water damage, fire damage, foundation repair, hardwood flooring, and sewage backup.
The 10-year warranty on all mold services stands out. ProCare backs mold testing, removal, and remediation equally under this warranty. They also advertise a price match guarantee and direct insurance billing, working with carriers like State Farm, Allstate, Nationwide, Farmers, and Travelers. Their technicians hold IICRC and IRI certifications, and they use moisture meters to detect hidden moisture behind walls.
Services
Service area
ProCare operates from 1332 N Halsted St in Chicago. They list roughly 40 service areas including Arlington Heights, Barrington, Evanston, Glenview, Highland Park, Lake Forest, Schaumburg, Skokie, Oak Park, Elgin, Aurora, Joliet, and Waukegan. That range spans from the Wisconsin border to Will County, which is a wide footprint for a single-office operation.
Review consensus
Brad and Nick earned specific praise for responding quickly to a mold emergency in a child's bedroom. Multiple reviewers highlight fast response times, honest estimates, and a no-pressure approach. Chuck Shipman noted that ProCare's inspection saved him unnecessary roof work. Rebecca Calisti and Lillian Olis both emphasized honesty and budget-friendly pricing. Several reviewers who had pipe bursts or floods praised same-day or next-day service.
1 found across 31 total reviews at 4.9★. One reviewer (Powers Family #1, a Local Guide with 17 reviews) reported that ProCare was unresponsive to texts, calls, and emails throughout their project. The job ran months past the original timeline. ProCare tried multiple times to charge more than the agreed price. After replacing wood floors, noticeable gaps remained, and the company failed to fix them despite four months of requests. ProCare did not respond to this review.
ProCare did not respond to their only recent negative review, which contrasts with their 4.9-star average. The negative review describes a flooring project, not mold work, so the complaint may reflect weaker follow-through on ancillary services like hardwood floor replacement rather than their core mold remediation.
Brad (mold remediation technician — praised for fast emergency response). Nick (mold remediation technician — praised for fast emergency response). Paul (hardwood flooring installer — praised as a perfectionist with excellent finishing skills).
Most reviewers describe fast response and honest pricing, and the 10-year mold warranty is a strong signal of confidence. Ask for Brad or Nick if you have a mold issue. Get flooring timelines and payment terms in writing before work starts, and confirm what happens if deadlines slip.
Keep in mind
- ProCare tests for mold and also does the remediation. That means the company telling you whether you have a problem is the same company that profits from fixing it. Consider getting a second opinion on test results from an independent lab.
- The most recent 1-star review (June 2026) describes months of delays, unanswered texts and calls, attempted overcharges, and flooring gaps left unresolved for four months. ProCare did not respond to this review.
- They list service areas stretching from Waukegan to Joliet and Aurora to Barrington. That covers a very wide geographic range from a single Chicago office. Confirm response times for locations far from the city.