Provider profile
Not Your Average Mold Guys
Provider snapshot
What this listing says
Chicago-area homeowners dealing with mold or water damage who want an owner-operated, veteran-owned firm that coordinates testing, remediation, and insurance in one call.
Best for
- Homeowners in Chicago's western suburbs — Naperville, Aurora, Bolingbrook, Wheaton — who need mold remediation and want a firm that will also handle the water damage that caused it.
- Anyone who wants the same company to test for mold and then do the removal, and is comfortable with that arrangement after asking the right questions.
- Homeowners dealing with attic mold from improper ventilation or exhaust fan venting — multiple reviews describe this exact scenario handled by Mike's team.
- Property owners facing insurance claims who want a firm that coordinates directly with carriers rather than leaving the homeowner to manage paperwork.
- Buyers who value owner involvement — Mike personally handles inspections and estimates, and reviewers consistently describe him answering calls and showing up on-site.
About this company
Not Your Average Mold Guys operates out of the Chicago metro area, serving the city and western suburbs including Naperville, Aurora, and Schaumburg. Owner Mike runs a veteran-owned operation that handles mold testing, remediation, water damage restoration, odor removal, and structural rebuilds. The company works directly with major insurers including State Farm, Farmers, Liberty Mutual, and USAA.
The standout here is scope. They handle the full arc from air sample testing through remediation to reconstruction, including controlled demolition and drywall replacement. One reviewer noted Mike scheduled the plumber and drywall crew as part of the initial quote, so the homeowner dealt with one company instead of three. Another described Mike diagnosing a dryer vent as the root cause of attic mold and bringing in a roofer to confirm. The company uses eco-friendly products according to their website, though they do not name specific equipment or chemical brands.
Mike founded the company explicitly to counter what their about page calls the "fear-based, sales-driven approach" common in the remediation industry. Multiple reviews back this up: reviewers describe Mike telling them they needed less work than expected, or spending significant time educating them about mold without pushing services. The company claims 80+ completed jobs.
A perfect 5.0 rating across 93 Google reviews is rare for any service company. The review base includes multiple Local Guides and reviewers with deep review histories, which makes the rating harder to dismiss as manufactured. That said, 93 reviews is still a modest total, and the company has not yet been tested by the volume of work that surfaces consistent complaints at larger firms.
Services
Service area
Based in the Chicago, Illinois metro area with a BBB listing in Naperville. Serves Chicago proper and western suburbs including Naperville, Aurora, Schaumburg, Joliet, Elgin, Downers Grove, Elmhurst, Evanston, Arlington Heights, Mount Prospect, Oak Brook, Hinsdale, Bolingbrook, Plainfield, Wheaton, Glen Ellyn, Lombard, Hoffman Estates, and Park Ridge. That is a wide footprint — over 20 named suburbs across the Chicagoland region.
Review consensus
Mike's name appears in the vast majority of reviews. Reviewers praise his willingness to educate homeowners about what they are actually seeing, his same-day or next-day response times, and his honesty about whether work is truly needed. Kevin Owens gets named for field work on basement mold and flood jobs, with Alexa Rae calling him "absolutely amazing." Adrian and Will drew praise from Jon Hatchell for being respectful of his home. Joey appears alongside Kevin in Suzan Bates' review for getting to work right away. Greg and a second crew member named Mike handled attic work for Jamie Griffin. Several reviewers specifically note that Mike did not push unnecessary services — Rachel Adamson wrote that he "did not push me to get additional services," and Sandy Glab said he helped her avoid "the unnecessary high priced inspection and remediation."
0 found across 93 total reviews at 5.0★. No 1-star or negative reviews appear in the last 18 months. With 93 total reviews at a 5.0 rating, there are no recent complaints to analyze.
The review pattern is unusually uniform: 93 reviews, all 5 stars, spanning from late 2022 through mid-2026. The most notable structural pattern is how many reviews center on Mike personally — he appears to be deeply involved in nearly every job, from initial calls through inspections to oversight of remediation. This is both a strength and a scaling risk. Several reviews mention being referred by friends or other contractors (1st Response Emergency Repairs left a review recommending Mike), suggesting word-of-mouth drives much of their business. The company has not yet accumulated the volume where operational strain typically surfaces in reviews.
Mike (owner — praised across 40+ reviews for knowledge, honesty, responsiveness, and hands-on involvement). Kevin Owens (field crew — praised by Beth Danner, Alexa Rae, and Suzan Bates for mold remediation and flood work). Adrian/Adrien (field crew — praised by Jon Hatchell and Kayla Mannausa for quality work and responsiveness). Will (field crew — praised by Jon Hatchell alongside Adrian). Joey (field crew — praised by Suzan Bates alongside Kevin). Greg (field crew — praised by Jamie Griffin for attic work).
This is a small, owner-operated firm where Mike is personally involved in most jobs. If you want that level of attention and direct communication with the owner, this is a strong pick for the Chicago suburbs. Ask for a separate independent mold test before agreeing to remediation, and confirm upfront whether Mike's own crew or subcontractors will handle your specific job.
Keep in mind
- They do both mold testing and mold remediation. A company that tests and then recommends its own remediation services has a financial incentive to find problems. Consider getting an independent test from a separate lab or inspector before committing to remediation work.
- Their footer states "We use licensed contractors if a license is required," which means some work is subcontracted rather than performed by their own employees. Ask who will actually do the work at your property.
- The service area claim is broad — over 20 suburbs listed across the Chicagoland region. Response times may vary depending on how far you are from their base.
- With 93 reviews and zero negatives in 18 months, there is limited data on how this company handles problems when they arise. Newer companies without complaint history have not yet been stress-tested the way firms with hundreds of jobs have.