Provider profile
Xpert Restoration Solutions
Provider snapshot
What this listing says
Carol Stream and DuPage County homeowners dealing with water damage that has turned into a mold problem, handled by a locally owned restoration crew with a 5.0 Google rating across 32 reviews.
Best for
- Homeowners in Carol Stream, Glendale Heights, Wheaton, or West Chicago who discover mold after a water event and want one company to handle drying and mold removal together.
- Spanish-speaking property owners in DuPage County who need a bilingual restoration team.
- Homeowners stuck in an insurance dispute over water or mold damage — multiple reviewers credit Jacky with navigating the claims process.
- Basement mold situations in older Chicagoland homes with recurring moisture from seasonal flooding or pipe failures.
About this company
Xpert Restoration Solutions is a locally owned restoration company based in Carol Stream, IL, serving DuPage County and the broader Chicagoland area. Their primary identity is water damage restoration, but mold remediation is a core service they tie directly to water events — burst pipes, basement floods, and slow leaks that go undetected. They handle both the testing and the remediation on the same job.
Their mold page describes a structured process: inspection with moisture meters and thermal imaging, containment with physical barriers and negative air pressure, removal of affected materials, moisture correction, and post-remediation verification. They emphasize identifying hidden mold behind drywall and in wall cavities rather than treating only visible surfaces. The 60-minute response guarantee and 24/7 availability position them for emergency situations where water damage is actively developing into mold growth.
Jacky runs the operation and shows up repeatedly in reviews as the primary point of contact for customers, particularly when dealing with insurance companies. Jesus and Freddy handle field restoration work. The company serves both residential and commercial properties and operates in English and Spanish.
A perfect 5.0 rating across 32 Google reviews is unusual. No company avoids every unhappy customer, so this rating likely reflects the company's relatively small review volume and younger track record rather than flawless execution on every job. That said, the reviews come from a mix of Local Guides and multi-review accounts, which adds credibility.
Services
Service area
Based in Carol Stream, IL (200 Easy St B). Serves DuPage County communities including Glendale Heights, Wheaton, Winfield, West Chicago, Bloomingdale, Glen Ellyn, Bartlett, Roselle, Hanover Park, Lombard, Villa Park, and Addison. Claims to cover "all of Chicagoland," which is a broad area from a single Carol Stream location — confirm response time for addresses outside DuPage County.
Review consensus
Jacky is the name that appears most — reviewers credit her with fast initial response, clear communication throughout the project, and hands-on help with insurance claims. Amit Kakkar specifically notes Jacky worked within budget constraints when insurance fell short. Jesus and Freddy are praised for careful fieldwork on water damage jobs. Jonathan is mentioned by Tong Shen for patient, detailed explanations. Multiple reviewers highlight attention to detail, communication, and fair pricing. Several reviews are written in Spanish, confirming bilingual service.
0 found across 32 total reviews at 5.0★. No negative reviews exist in the last 18 months. With 0 complaints across 32 total reviews at 5.0 stars, there are no complaint patterns to analyze.
The review profile is unusually clean — 32 reviews, all 5 stars, spanning from early 2023 through early 2026. Most reviews describe water damage restoration rather than standalone mold work, which aligns with the company's primary Google category. The emotional intensity of several reviews (Sonia Delgado, Nancy Pantoja) suggests genuinely distressed homeowners who felt rescued, not solicited reviewers. That said, the absence of any negative feedback means you cannot assess how this company handles mistakes or difficult situations.
Jacky (owner/primary contact — positive, mentioned in 8+ reviews for communication, insurance help, and project management). Jesus (field crew — positive, praised for water damage restoration work). Freddy (field crew — positive, praised alongside Jesus for fieldwork). Jonathan (team member — positive, praised for communication and detailed explanations).
Every data point on Xpert Restoration Solutions is positive, and the praise for Jacky's communication and insurance navigation is specific and consistent enough to trust. Ask for Jacky directly when you call. Since there are no complaints to learn from, pay extra attention during your own estimate — get the scope, timeline, and price in writing before work starts, and consider an independent mold test to confirm the scope of what they find.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more of it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- Every single review is 5 stars. With 32 reviews and zero negatives, there is no pattern of complaints to evaluate. You are relying entirely on positive signals.
- The website claims service across "all of Chicagoland" from a Carol Stream base. Confirm response time and availability for locations outside DuPage County before booking.
- The website does not mention specific mold-related certifications or training credentials. Ask what certifications the crew holds for mold work specifically.