Provider profile
PuroClean of Carol Stream
Provider snapshot
What this listing says
Carol Stream and western DuPage County homeowners dealing with water damage or post-flood mold who want a PuroClean franchise that runs 24/7 emergency response with a proprietary hardwood floor drying system.
Best for
- Homeowners in Carol Stream, Wheaton, or Glen Ellyn who need same-day water extraction after a flood or pipe burst.
- Property owners with hardwood floors at risk from water damage — they run a specialty drying panel system designed to reduce refinishing.
About this company
PuroClean of Carol Stream is a PuroClean franchise based at 210 Easy Street in Carol Stream, Illinois, serving the western DuPage County suburbs. The ownership group includes Keegan Trudgen and Tim Lohse, with longtime operator Buddy Lee also named by reviewers going back eight years. Their primary identity is water damage restoration, though they handle mold remediation, fire and smoke damage, biohazard cleanup, and reconstruction under one roof.
The standout capability is their QuickDry System, a proprietary drying approach that uses infrared cameras, moisture meters, and a specialty panel system for hardwood floors. They also describe using HEPA filtration and dehumidification for mold work, and they hold IICRC and EPA Lead Safe certifications. They do both mold testing and mold remediation, which creates a conflict of interest worth understanding before you hire them for both.
Services
Service area
Headquartered in Carol Stream, Illinois. Lists specific service areas including Wheaton, Glen Ellyn, Glendale Heights, Geneva, Warrenville, West Chicago, Winfield, North Glen Ellyn, and Valley View. The website also claims coverage of the broader Chicagoland area, McHenry, Aurora, and Naperville, which stretches well beyond western DuPage County.
Review consensus
Matt (also called Matthew) is the most frequently named staff member, praised across five reviews from 2022 to 2023 for fast basement flood response and hands-on work. Jesse draws praise for responsiveness from reviewers in Wheaton. Andy and Donovan get credit for clear communication during the restoration process. Joe earned praise for rapid same-day basement flood cleanup. Buddy Lee is praised by a repeat commercial client who has used the company for eight years. Tim, identified as an owner, is described as trustworthy and compassionate by a homeowner after a basement flood. Across all reviews, the strongest themes are speed of emergency response, insurance coordination, and personal attention during stressful situations.
0 found across 28 total reviews at 5.0★. No negative reviews exist in the last 18 months. Across 28 total reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews on record.
The perfect 5.0 rating with 28 reviews and zero negatives is unusual for a restoration company. Restoration work is inherently stressful and typically generates some complaints. The low review volume makes it difficult to tell whether this reflects genuinely flawless service or a small sample size. Several reviews are text-free 5-star ratings from single-review accounts, which adds little signal.
Matt/Matthew (technician/team lead — positive, praised across five reviews for flood cleanup and floor restoration). Jesse (technician — positive, praised for responsiveness and knowledge). Andy (technician — positive, praised for communication and handling of emergencies). Joe (technician — positive, praised for rapid basement flood response). Buddy Lee (owner/operator — positive, praised by long-term commercial client). Tim (owner — positive, praised for trustworthiness and compassion). Jon (technician — positive, praised for cleanup work and insurance coordination). Steve (manager/contact — positive, praised for answering questions promptly). Donovan (technician — positive, praised for communication). Shawn (technician — positive, praised for quick response). Jenny (coordinator — positive, praised for scheduling speed).
This company has a clean record with no complaints to evaluate, which is both reassuring and limiting. If you hire them, ask specifically who will be on your crew — the named staff praised in reviews spans several years and some may no longer be with the company. Get an independent mold test before agreeing to their remediation scope, since they handle both sides of that work.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation scope.
- This is a franchise operation. Staff turnover is visible in the reviews — Matt appears frequently in 2022-2024 reviews, while Andy and Joe surface in 2024-2025. The person who shows up at your door may not be the same crew praised in older reviews.
- The website claims service areas stretching from McHenry to Aurora to Naperville, covering a wide swath of the Chicago suburbs. Confirm response times for locations far from their Carol Stream headquarters.
- With 28 total reviews and a perfect 5.0 rating, the review volume is low for a restoration franchise. This makes it harder to assess consistency across a range of job types.