Provider profile
SERVPRO of La Grange Park/North Riverside
Provider snapshot
What this listing says
West suburban Chicago homeowners in Broadview, La Grange Park, or Berwyn who need a single company to handle water damage, mold cleanup, and reconstruction under one insurance claim.
Best for
- Homeowners in Broadview, La Grange Park, Berwyn, or nearby west suburbs who need mold remediation handled alongside water damage under one roof.
- Property managers and commercial building operators who need 24/7 emergency response with insurance coordination baked in.
- Buyers dealing with sewer backups or flooding who want the same company to handle extraction, mold prevention, and reconstruction.
- Anyone whose insurance company has recommended a SERVPRO franchise and wants a local operator with strong recent reviews.
About this company
SERVPRO of La Grange Park/North Riverside is a restoration franchise based in Broadview, Illinois, owned by James and Jill Frangella. They handle water damage, fire damage, mold remediation, storm damage, sewage cleanup, and reconstruction for both residential and commercial properties across a cluster of west suburban Chicago communities.
Their mold page describes a step-by-step remediation process: containment using negative air pressure and physical barriers, HEPA-filtered air scrubbers and vacuums to capture airborne particles, antifungal and antimicrobial treatments, and removal of contaminated porous materials like drywall and carpet. They also offer mold inspections and sampling. On the water damage side, they use industrial-grade dehumidifiers and moisture detection equipment. They do their own reconstruction in-house, so a single job can go from emergency water extraction through drywall replacement without bringing in a separate contractor.
The franchise mentions IICRC certification for its staff and ongoing training at SERVPRO's corporate facility. The SERVPRO brand has been operating since 1967, though the packet does not specify when this particular franchise opened. The Frangellas are active on social media and appear to have community ties, including support from a local animal shelter.
4.7 stars across 64 Google reviews with zero negative reviews in the last 18 months is unusually clean for a restoration company. Most of the recent reviews specifically name individual technicians and project managers, which suggests consistent staffing rather than a rotating cast of subcontractors.
Services
Service area
Based in Broadview, Illinois at 2737 S. 12th Avenue. Serves 11 west suburban Chicago communities: Berwyn, Maywood, Westchester, La Grange, Western Springs, La Grange Park, Lyons, Riverside, Broadview, North Riverside, and Hines. Reviews confirm work in surrounding areas including Brookfield, Forest Park, Bellwood, Naperville, Melrose Park, Oak Brook, and Plainfield, though some of those are well outside the listed territory.
Review consensus
Fast response times dominate the reviews. Multiple reviewers describe same-day or next-morning arrival for emergencies. Jordan and Ivan are named together in five separate reviews from April 2026, all praising speed and work ethic. Ryan Leach appears across multiple reviews as a project manager known for clear communication, keeping schedules, and negotiating with insurance companies. Katie gets consistent praise for helpfulness in the office. Garrett Mingilino is named for reconstruction work. Abel is singled out for keeping a condo owner updated through a stressful flood restoration. Woj and Adam are credited with basement restoration work. The recurring theme is communication: reviewers consistently say they were kept informed throughout the process.
0 found across 64 total reviews at 4.7★. No recent negative reviews to analyze. The last 18 months produced zero reviews at 3 stars or below across 64 total reviews at 4.7 stars.
The review pattern shows a franchise that names its field crews consistently. Jordan and Ivan appear as a pair in five April 2026 reviews. Ryan Leach spans reviews from mid-2025 through early 2026. This kind of staff continuity is unusual in restoration work, where turnover tends to be high. The reviews also skew heavily toward water damage and flood cleanup rather than mold-specific work, with only a handful mentioning mold directly.
Jordan (field technician — positive, named in 5 reviews for speed and professionalism). Ivan (field technician — positive, named alongside Jordan in 5 reviews). Ryan Leach (project manager — positive, named in 5+ reviews for communication, scheduling, and insurance negotiation). Garrett Mingilino (reconstruction/project manager — positive, praised for listening and follow-through). Katie (office staff — positive, praised for helpfulness and kindness in 3 reviews). Abel (field/project staff — positive, praised for keeping clients updated). Woj (technician — positive, basement restoration). Adam (technician — positive, basement restoration). Miguel (technician — positive, praised for customer service). Melvin (technician — positive, praised for going above and beyond). Dennis (technician — positive, basement cleanup). Justin (technician — positive, cleanup work). Nick (technician — positive, basement cleanup). Omar (team lead — positive, praised for communication and customer satisfaction). Mike (estimator/project manager — positive, quick to assess and share estimates). Dave (technician — positive, same-day response and mold assessment). Iris Cruz (customer service — positive, praised for patience and helpfulness in 2 reviews). Vanessa (staff — positive, praised for knowledge). Shawn (staff — positive, helped commercial clients with cleaning products). Arthur (technician — positive, praised for cleanup work). Francisco (technician — positive). Daniel (technician — positive). Maria Z. (staff — positive, quick emergency response). Rob Stine (mitigation — positive). Peg (office staff — positive, recommended alongside Ryan). James Frangella (owner — positive, praised for responsiveness and insurance handling). Noah (field technician — positive, praised alongside Jordan and Ivan).
This franchise has an unusually strong review record with no recent negatives and a deep bench of named staff who show up repeatedly. Ask for Ryan Leach or Garrett if you need a project manager for reconstruction, or Jordan and Ivan if you need fast field work. Get an independent mold test before agreeing to their remediation scope, since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you whether you have mold also profits from removing it. Consider getting an independent mold test before committing to their remediation work.
- This is a franchise. The local ownership and staff are what matter, but corporate policies, pricing structures, and dispute resolution may differ from a locally owned independent company.
- Their service area lists 11 communities from Berwyn to Western Springs. Confirm response times for your specific location, especially for emergencies.
- With zero negative reviews in the last 18 months, there is no recent complaint data to evaluate. That is rare for any restoration company and worth noting, but it also means there are no documented friction points to warn you about.