Provider profile
Healthy Homes
Provider snapshot
What this listing says
Bloomington-Normal homeowners dealing with mold after water damage who want one company to handle testing, remediation, crawl space encapsulation, and insurance paperwork within a 40-mile radius.
Best for
- Bloomington-Normal homeowners who need mold remediation paired with crawl space encapsulation or waterproofing as a single project.
- Central Illinois realtors who need fast turnaround on pre-sale mold testing and remediation to keep closings on track.
- Homeowners filing insurance claims for water or fire damage who want a company that handles the claim documentation and adjuster coordination.
- Property owners in Peoria or Champaign willing to work with a Bloomington-based company for the combined mold, water, and reconstruction capability.
About this company
Healthy Homes LLC is a restoration company based in Bloomington, Illinois, owned by Caleb Wilson. Mold remediation is a core service, but the operation spans water damage restoration, fire damage restoration, reconstruction, air duct cleaning, crawl space encapsulation, and whole home dehumidifier installation. They serve both residential and commercial clients across central Illinois.
What stands out is the breadth of moisture-related services under one roof. They do mold testing and remediation, crawl space waterproofing and encapsulation, insulation, and air duct cleaning. For water damage claims, they use a Matterport 3D camera to document the scene for insurance adjusters. They also offer financing and work directly with insurance companies on claim documentation and negotiation. Caleb Wilson holds IICRC certifications (registrant #70043122, company #70156444).
The company operates from a suite at 10243 E 1400 North Rd in Bloomington and covers a 40-mile radius that includes Normal, Peoria, Champaign, Lincoln, and El Paso. Multiple realtors in the review base describe Healthy Homes as their go-to call for pre-sale mold issues, which speaks to repeat commercial relationships in the area.
4.9 stars across 365 Google reviews is an unusually strong rating for a restoration company at that volume. Most companies this size sit between 4.5 and 4.7. The positive reviews cluster around fast scheduling, Caleb personally showing up for assessments, and crews finishing on time.
Services
Service area
Based in Bloomington, Illinois at 10243 E 1400 North Rd Suite #2. Covers a stated 40-mile radius including Normal, Peoria, Champaign, Lincoln, and El Paso. Reviews confirm work in Towanda and across the Bloomington-Normal metro. The Champaign and Peoria reach pushes the edges of that radius.
Review consensus
Caleb Wilson draws the most mentions by far. Reviewers describe him showing up personally for assessments, answering questions in detail, and getting crews scheduled within a day or two. Zach gets repeat praise for mold testing visits and being knowledgeable during inspections. Harley is highlighted for air duct cleaning work and taking time to explain the process. Payton and Caden are praised together for duct cleaning, with one reviewer calling out their willingness to walk through each step. Ethan is mentioned for air duct work alongside Caleb. Multiple realtors describe Healthy Homes as their default recommendation for mold and restoration needs. Specific praise themes include fast scheduling, on-time arrivals with text confirmations and technician photos, and crews cleaning up after themselves.
7 found across 365 total reviews at 4.9★. Andrew Pound hired Healthy Homes for crawl space mold remediation before selling his home. The house failed the second inspection, and the company had to redo the work. They declined to reimburse him for the third inspection cost. Lauren, a Local Guide with 53 reviews, described a quote that covered only half the work initially outlined, with pricing she considered high. She went with a competitor and says Healthy Homes continued sending follow-up texts. Holli Merritt reported recurring black marks on a wall after remediation work. She says the technician who came out (Caleb) attributed the marks to her son touching the wall and dismissed her concerns. Caleb responded that he tested the wall with a mold testing kit, that the results were clean, and that he recommended air sampling for further confirmation. The exchange between Merritt and Caleb became contentious, with Merritt saying she has camera footage contradicting his account. Nicholas Connor, identified by the owner as a former employee, alleged the company lacks containment and proper PPE. Caleb responded with IICRC certification details and stated Connor was terminated for insubordination. Lee Paden left a 1-star with no text.
The negative reviews share a communication theme. Michael Donovan updated his review to 2 stars after a friend he referred got repeatedly rescheduled. Ryan Scheffler waited two and a half weeks for a repair quote that never came. Emory Davis experienced a job that stretched from early November to late January with no proactive updates. Lauren had to call to request a quote after the initial visit. The company appears strong at the front end of the customer relationship, with fast response times and same-day or next-day assessments, but follow-through on quotes, scheduling, and post-remediation repairs drops off. Owner responses to these complaints acknowledge the issue without offering specific operational fixes, suggesting this is a capacity or process gap rather than a one-off.
Caleb Wilson (owner — overwhelmingly positive across dozens of reviews for responsiveness and hands-on involvement; named in Holli Merritt's negative for dismissing her mold concerns). Zach (technician — positive across multiple reviews, praised for mold testing knowledge and professionalism). Harley (technician — positive, praised for air duct cleaning and explaining the process). Payton/Peyton (technician — positive, mentioned in duct cleaning and mold remediation reviews). Caden (technician — positive, praised alongside Payton for detailed communication during duct cleaning). Ethan (technician — positive, mentioned for air duct and dryer vent work). Gary (mentioned in a website testimonial alongside Caleb for mold remediation knowledge). Nick (described as 'the owner' in one review for crawl space insulation work, likely a different role or an error).
Healthy Homes earns its 4.9 rating through fast initial response and Caleb's personal involvement in assessments. Ask for Caleb or Zach by name when you call. Pin down a written timeline for the full project, including any post-remediation repairs, before signing. Get an independent mold test first, since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. The company identifying your mold problem is the same one billing to fix it. Get an independent mold assessment before committing to remediation work.
- Several negative reviews point to communication breakdowns after the initial visit: delayed quotes, no follow-up on repair work, and scheduling that slips without proactive updates. One reviewer waited from November to late January for a job the company said would be quick.
- The 40-mile service radius covers a large swath of central Illinois. If your property is on the edge of that range in Champaign or Peoria, confirm scheduling availability and response time before booking.
- One 1-star review from a former employee alleges the company lacks containment and proper disposal practices. Caleb responded with IICRC certification numbers and stated the reviewer was terminated. The claims conflict directly, so ask to see their containment setup before work begins.
- Owner responses to negative reviews vary. Some are detailed and personalized. Others are templated and redirect to a phone number without addressing the specific complaint.