Provider profile
Absolute Clean and Restoration
Provider snapshot
What this listing says
Belleville and Metro East IL homeowners dealing with water damage that has led to mold, who want one owner-operated company to handle extraction, drying, remediation, and reconstruction under one roof.
Best for
- Belleville and Metro East IL homeowners who need emergency water extraction with same-day response and want the same company to handle mold remediation and repairs afterward.
- Property owners dealing with basement flooding, frozen pipe damage, or sewer backups who want a company that handles insurance paperwork directly.
- Restaurant and commercial property owners in the Metro East who need fast turnaround to minimize business downtime after water or sewage events.
- Homeowners who want an owner-operator model where Scott Ross is personally involved in scoping the project and managing the work.
About this company
Absolute Clean & Restoration is an owner-operated restoration company based in Belleville, Illinois, serving the Metro East region. Owner Scott Ross bought the business in December 2010 from a carpet cleaning company called Mike's Carpet Cleaning and expanded it into water damage restoration, mold remediation, fire and smoke restoration, and full reconstruction. The company runs out of 4394 Mascoutah Ave and holds an A+ BBB rating.
What stands out is the range they cover in-house. They handle the full sequence from emergency water extraction through structural drying, mold remediation, and rebuild, including drywall, flooring, and painting. Their mold page describes using moisture meters, infrared imaging, and air quality testing to locate hidden growth before remediation. They also run air scrubbers during work, which a restaurant owner confirmed in his review. The website claims IICRC certification for their water damage technicians.
Scott Ross runs the company with his wife Stacy and stays visibly involved in projects. Multiple reviewers describe him showing up personally for estimates and emergency calls. One restaurant owner said Scott arrived within 20 minutes and had the basement cleaned and operational within 3 days after a sewer backup. The business evolved from carpet cleaning roots, which they still offer alongside duct cleaning, tile and grout work, and hardwood floor refinishing.
At 4.7 stars across 54 Google reviews, the rating is solid but not exceptional. The positives skew heavily toward emergency water damage response and Scott's personal involvement. The negatives, while few, point to project management issues on longer-timeline jobs rather than the emergency work.
Services
Service area
Headquartered in Belleville, Illinois at 4394 Mascoutah Ave. Serves the Metro East region of Illinois including Alton, Collinsville, Columbia, Edwardsville, Fairview Heights, Freeburg, Glen Carbon, Highland, Lebanon, Mascoutah, Maryville, O'Fallon, Okawville, Shiloh, Swansea, and Troy. Job history data confirms the highest concentration of work in Mascoutah, Belleville, and Freeburg. Some jobs extend to Chesterfield, Missouri, suggesting occasional cross-river work into the St. Louis metro.
Review consensus
Scott Ross draws the most mentions by far. Reviewers consistently note his personal involvement: showing up for estimates, responding to emergency calls within an hour, and managing insurance claims on the customer's behalf. Several reviewers mention he told them to stay on vacation while his team handled the damage. Mark, Donnie, and Manuel earned specific praise from Paige Morris for frozen pipe reconstruction work, with Morris saying they went above and beyond. Mark and Steve were praised by Jennifer Wiesner for carpet cleaning work. Chris was mentioned alongside Scott by Dave Billingsley for handling storm damage across 20+ houses in their town. The emergency response speed is the most repeated theme: multiple reviewers confirm arrival within 60 minutes. Mike Riede, a restaurant owner, credited the team with saving his business after a sewer backup by getting air scrubbers running immediately and having the basement cleaned within 3 days.
3 found across 54 total reviews at 4.7★. Two 1-star reviews and one 2-star review surface different issues. Erik Isum (14 reviews, Local Guide) described good pre-service communication but a service that went wrong, followed by the owner committing to a resolution and then going silent. A reviewer named Scott (19 reviews, Local Guide) left a 1-star with only "Would NOT recommend!" and no details. Tabby Gray (51 reviews, Local Guide) gave 2 stars for a mold and water damage job at a rental property in Mascoutah. She reported slow progress over months, mold still present in the attic after the job, dust covering everything when she moved back in, scratched furniture, and a broken item. The owner responded acknowledging the delays, blaming a malfunctioning HVAC unit for preventing drying mud from setting, and offered to send a crew to address remaining issues. The response engaged with specifics rather than deflecting, but the underlying complaint about incomplete mold work and property damage stands.
The split between emergency work and longer-term project management is the structural pattern here. Every emergency response review is glowing: fast arrival, decisive action, problem solved in days. The complaints come from multi-week or multi-month reconstruction and remediation jobs where communication gaps and quality control issues surfaced. This is common in restoration companies where the owner handles the urgent front end personally but longer projects get handed to crews with less oversight. The owner response to Tabby Gray's complaint was detailed and specific, which is a positive signal, but the 33% response rate on negatives overall suggests this engagement is not consistent.
Scott Ross (owner — strongly positive across 15+ reviews). Mark (technician/reconstruction — positive, praised by Paige Morris and Jennifer Wiesner). Donnie (technician/reconstruction — positive, praised by Paige Morris). Manuel (technician/reconstruction — positive, praised by Paige Morris). Steve (technician/carpet cleaning — positive, praised by Jennifer Wiesner). Chris (technician/restoration — positive, mentioned by Dave Billingsley).
Ask for Scott Ross to scope your project personally, especially if you need mold work after water damage. His emergency response track record is strong and well-documented. For longer remediation or reconstruction jobs, get a written timeline with milestones and confirm who will be your point of contact after the initial emergency phase. Request a walkthrough before final sign-off to check for incomplete work.
Keep in mind
- Absolute Clean does both mold testing and mold remediation. This creates a financial conflict of interest: the same company that tells you how much mold you have also profits from removing it. Ask for an independent mold test before signing a remediation contract.
- The negative reviews cluster around longer reconstruction and remediation projects, not emergency work. One renter reported slow progress over months, dust left behind, property damage to personal items, and mold remaining in the attic after the job was marked done. The owner's response blamed HVAC issues for delays but acknowledged the problems.
- One reviewer reported the owner committed to resolving a service issue, then went silent. The owner response rate on negative reviews is 33%, suggesting inconsistent follow-through on complaints.
- The company started as a carpet cleaning business and added restoration services after 2010. Mold remediation is one piece of a broad service menu that includes carpet cleaning, upholstery, tile and grout, and duct cleaning. If you need a mold-only specialist, this is a generalist restoration company.