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PuroClean of Bartlett

Bartlett, IL / 5 rating / 68 reviews / Water damage restoration service

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Provider snapshot

What this listing says

Bartlett-area homeowners dealing with water damage or basement flooding who want a family-owned franchise with same-day response and strong insurance claim support.

Water damage mitigationMold remediationBiohazard cleanupInsurance claim help
Base location Bartlett, IL
Provider type Restoration company
Public reviews 5 from 68 reviews

Best for

  • Bartlett, Streamwood, and Hanover Park homeowners needing emergency water extraction with same-day response.
  • Homeowners who want a mold remediation company that recommends independent third-party clearance testing after the work.
  • Property owners dealing with sewage backups or sump pump failures who need both cleanup and insurance documentation.
  • Landlords and investors with rental or investment properties needing fast mold removal to minimize vacancy time.

About this company

PuroClean of Bartlett is a family-owned PuroClean franchise in Bartlett, Illinois, run by the Modugno and Zubricki families. Three of the four owners — Vic Modugno, John Modugno, and Carla Zubricki — have lived in Bartlett for over 25 years. Their primary work is water damage restoration, but they also handle mold remediation, fire and smoke damage, and biohazard cleanup for both residential and commercial properties.

On the equipment side, they use a proprietary QuickDry drying system, thermal imaging, moisture meters, and HEPA air filtration devices. For mold work, they set up containment with negative air pressure and HEPA filtration, remove affected materials, and treat surfaces with EPA-registered disinfectants. Their website explicitly recommends post-remediation clearance testing by an independent Industrial Hygienist (CIH) — a notable transparency signal for a company that also offers its own mold testing.

The Modugno family has deep roots in the area. Beyond PuroClean, they run Northwest Enterprises, a party supply company in Elk Grove Village that has been operating for close to 40 years. They fundraise for local schools, churches, and community organizations.

A perfect 5.0 rating across 68 Google reviews is unusual for any restoration company. The consistency is striking — reviewers repeatedly mention same-day response, clear communication, and honest assessments. That said, a cluster of reviews from early March 2022, several from accounts with no other reviews and no text, suggests some solicited reviews in the mix.

Services

Mold removal and remediationmold testingwater damage mitigationfire and smoke damage restorationbiohazard cleanupsewage cleanupreconstruction serviceshardwood floor dryingdeodorizationboard-ups and temporary protectioncommercial restorationinsurance claim assistance

Service area

PuroClean of Bartlett is headquartered at 160 Bartlett Plaza in Bartlett, Illinois. They list service coverage in Bartlett, East Dundee, West Dundee, Elgin, South Elgin, Gilberts, Hanover Park, Hoffman Estates, St. Charles, Sleepy Hollow, Streamwood, and Wayne. The reach extends into the broader northwest suburbs of Chicago.

Review consensus

What reviewers praise

Fast response times dominate the reviews. Multiple reviewers report same-day visits, with Gary Moran noting Michael arrived within 45 minutes. Julian appears repeatedly in recent reviews for patient, detailed explanations — AJ V, N Stewart, Stephanie Peters, and Chris Schoaf all name him specifically. Nick gets consistent praise for communication and honesty; Michael Castaneda describes Nick and Mike arriving for a quoted attic job, seeing it was already clean, and not charging for work that was not needed. Several reviewers mention smooth insurance claim handling. Jordan drew praise from Diana Oshana, Laura Dihel, and Cynthia Mcgee for mold removal communication.

What low reviews reveal

0 found across 68 total reviews at 5.0★. No negative reviews exist in the last 18 months. With 68 reviews and a 5.0 rating, there are zero 1-star, 2-star, or 3-star reviews to analyze.

Pattern worth noting

The review timeline shows an unusual cluster around early March 2022, with roughly a dozen reviews posted within days of each other, several from accounts with no other Google reviews and no written text. A review from "maureen modugno" — matching the owners' surname — is among them. This pattern is consistent with a review solicitation push, common among franchise businesses building their local presence. It does not invalidate the detailed, narrative reviews from established reviewers, which consistently describe the same strengths: fast response, honest assessments, and clear communication.

Named staff

Julian (technician — praised repeatedly for patience, detailed explanations, and responsiveness in recent reviews). Nick (manager/technician — praised across many reviews for communication, honesty, and availability including after-hours). Michael (technician/crew lead — praised for fast on-site arrival and hands-on work). Jordan (technician — praised for mold removal communication and expertise). Dustin (technician — praised for fair pricing and quality work). Mike (technician — praised alongside other team members for honest assessments). Joey (technician — praised for quality work). Victor (owner/technician — praised for putting a stressed customer at ease).

Bottom line

With zero complaints on record, the review data gives you no red flags to watch for — which is itself unusual for a restoration company with 68 reviews. The detailed reviews from established accounts consistently describe fast response, honest pricing, and named technicians who explain what they are doing. Ask for Julian or Nick based on the review evidence, and get your initial mold assessment from an independent inspector rather than relying on PuroClean's own testing.

Keep in mind

  • They offer both mold testing and mold remediation, which is a conflict of interest. The same company that finds the mold profits from removing it. Their website does recommend third-party clearance testing by an independent Industrial Hygienist (CIH) after remediation, but you should get your initial mold assessment from an independent inspector who has no financial stake in the remediation work.
  • Their primary identity is water damage restoration, not mold. Mold work is one piece of a broader restoration menu. If your situation is mold-only with no water event, ask how often they handle standalone mold projects.
  • The 5.0 rating across 68 reviews looks strong, but a cluster of reviews posted on the same dates in early 2022 — several from accounts with zero or one other review and no text — suggests some degree of review solicitation. The detailed, narrative reviews from established accounts are more reliable signals.
  • A reviewer named "maureen modugno" shares the owners' surname, which raises questions about at least one review's independence.
  • Their listed service area spans from Bartlett to Elgin to St. Charles. If you are on the outer edges, confirm response times before booking.