Provider profile
Master Service Group
Provider snapshot
What this listing says
Barrington and northwest suburban Chicago homeowners dealing with water damage that has led to mold, handled by a family-owned restoration company operating since 2004.
Best for
- Barrington and northwest suburban homeowners who need water damage dried and any resulting mold addressed by the same crew.
- Property owners who want a restoration company that handles insurance paperwork and adjuster coordination directly.
About this company
Master Service Group is a family-owned restoration company headquartered in Barrington, Illinois, serving the Chicago metro area. They position themselves as a dedicated restoration outfit, not a carpet cleaning company that dabbles in water damage. They have operated since 2004 and claim multiple locations for faster suburban response.
Their mold work sits within a broader restoration operation. They handle the full water-to-mold pipeline: extraction, structural drying with dehumidifiers and air movers, HEPA air filtration, antimicrobial treatments, and mold remediation. Their website describes isolating affected areas with plastic sheeting and floor protection before starting work. They also handle fire damage, soot removal, ozone treatment, and reconstruction.
The company holds IICRC membership and claims BBB accreditation. They emphasize insurance claim assistance and say many clients pay nothing out of pocket. Their "risk management" service includes claim handling and collaboration with insurance adjusters, which is a differentiator for property owners navigating the claims process.
Services
Service area
Headquartered in Barrington, Illinois, about 35 miles northwest of downtown Chicago. The company claims to serve the broader Chicago metro area and mentions multiple locations. Specific service cities are not listed on the website. Reviews mention projects in the northwest suburban area, and one reviewer was referred by Country Financial, suggesting a north/northwest suburban footprint.
Review consensus
Fast response time is the dominant theme. Daniela M. says they arrived 20 minutes after her call for a three-floor flood. Ellie G. reports they showed up within an hour for a kitchen flood. Multiple reviewers credit the company with reducing stress during emergencies. Ricardo drew specific praise from Kathleen Brand for going above and beyond with communication and responsiveness. Jerry is named by three reviewers (Conor Boyle, Marta Nabrzecki, Jakub Randall) as the point of contact who assessed damage quickly and managed projects end to end. David is named by Robert Barron for handling an office fire restoration including furniture cleaning and relocation.
0 found across 15 total reviews at 5.0★. No 1-star or negative reviews exist in the last 18 months. Across all 15 reviews at 5.0 stars, there are zero complaints on record. This means there is no negative data to analyze, but it also means buyers have no cautionary examples to learn from.
The review volume is unusually low for a company claiming 20+ years and multiple locations. 15 reviews total, with several dating back to 2016-2018, suggests the company either does not actively solicit reviews or operates at a smaller scale than the website implies. Several reviewers mention being referred by insurance companies (Country Financial, State Farm), which may mean most of their work comes through insurance channels rather than direct consumer search.
Ricardo (project manager or lead technician — praised for responsiveness and communication by Kathleen Brand). David (team leader — praised for office fire restoration by Robert Barron). Jerry (project manager or owner — praised for honest assessments, accessibility, and fast response by Conor Boyle, Marta Nabrzecki, and Jakub Randall).
Ask for Jerry or Ricardo by name. The reviews consistently describe fast emergency response and hands-on project management, but every single review is 5 stars, so you are working with a small, uniformly positive dataset. Get a written scope and timeline before work begins, and if the job involves mold, get a separate inspection to confirm the scope.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then charges to remove it has a financial incentive to find problems. Consider getting an independent mold inspection before committing to their remediation scope.
- Mold work is a secondary service line. Their Google category is "Water damage restoration service" and their website leads with water and fire. If you need a mold-only job, ask how many standalone mold projects they completed in the past year.
- 15 Google reviews over roughly 10 years is a thin track record for the volume of work they claim. The 5.0 rating is perfect but based on very few data points.
- They claim to cover the "Chicago metro area" from Barrington, which is about 35 miles northwest of the city. Ask whether your specific location falls within their primary response area or would be dispatched from a satellite crew.