Provider profile
Spectrum Restoration Services
Provider snapshot
What this listing says
Aurora and western-suburb homeowners dealing with water damage or mold who want a family-owned restoration company with a 2-hour onsite response guarantee and IICRC credentials.
Best for
- Aurora, North Aurora, and western-suburb homeowners who need same-day water extraction or mold remediation from a single company.
- Commercial property managers in the Chicagoland area dealing with large-loss water or fire events who need a company experienced with multi-day, round-the-clock restoration.
- Homeowners whose mold problem started with a water event like a burst pipe or sump pump failure, where a single company can handle both the water mitigation and the mold work.
- Buyers who want third-party air sampling before and after remediation rather than relying solely on the remediator's own testing.
- Military families or seniors in Kane and DuPage counties looking for a restoration company that offers dedicated discounts.
About this company
Spectrum Restoration Services is a family-owned restoration company based in Aurora, Illinois, serving the western suburbs and broader Chicagoland area. Their primary identity is water damage restoration, but they also handle mold remediation, fire and smoke cleanup, and reconstruction. They hold IICRC certification and advertise a 2-hour onsite response guarantee with 24/7 live phone support.
Their mold remediation process is worth a closer look. They describe a multi-step approach that includes containment, negative air machines, HEPA vacuuming, controlled demolition of contaminated materials, structural drying, and encapsulation. They also state that pre-assessment air sampling and final clearance testing are performed by third-party labs, not their own team. That third-party testing claim is a meaningful differentiator if they follow through on it, since most restoration companies that offer in-house testing create a conflict of interest. The average mold project runs five to ten days according to their site.
Cory Hanson runs the company as president. The website claims over 20 years in business, which lines up with references to operating since 1995 on their fire restoration page. They hold a BBB A+ rating and offer military and senior citizen discounts. Several website testimonials reference commercial clients including a food processing facility and a children's museum, suggesting real experience beyond residential work.
With a 4.8-star rating across 66 Google reviews, Spectrum sits in strong territory. Zero negative reviews appeared in the last 18 months. That kind of consistency over time, even with a modest review count, indicates a company that delivers on what it promises.
Services
Service area
Headquartered in Aurora, Illinois (Kane County). Lists nearly 40 cities across the Chicagoland area including Naperville, Elgin, St. Charles, Geneva, Batavia, Wheaton, Downers Grove, Schaumburg, Elmhurst, and as far as Chicago and DeKalb. The 2-hour response guarantee likely applies most reliably to Aurora and neighboring western suburbs.
Review consensus
Reviewers consistently highlight fast response times, often mentioning same-day or within-the-hour arrivals. Brody stands out for honest assessments; two separate reviewers noted he told them they did not actually need restoration services. Jason is praised for project management, communication, and follow-through across multiple reviews. Russell drew praise for responding during a holiday weekend. Derek is noted for thoroughness, patience, and clear explanations. Several commercial clients praised round-the-clock work crews and constant progress updates. Repeat customers appear frequently, with some reviewers mentioning three or more engagements over multiple years.
0 found across 66 total reviews at 4.8★. No complaints to analyze in the 18-month recency window. Across all 66 reviews at 4.8 stars, the single lowest-rated review is a 4-star with no text. This is an unusually clean record for a restoration company.
The absence of negative reviews is itself a pattern worth contextualizing. Spectrum has a modest review volume (66 total), and the reviews skew heavily toward website-sourced testimonials and water damage work. Mold-specific reviews are sparse, with only a handful mentioning mold remediation directly. The company may simply do fewer mold jobs than water jobs, which means the mold-specific track record is thinner than the overall rating suggests.
Brody (sales/estimator — praised for honesty and not overselling). Jason (project manager — praised for communication, follow-through, and conduct). Russell (technician — praised for fast holiday-weekend response). Derek/Derrick (technician/project lead — praised for thoroughness, patience, and clear explanations). Cory Hanson (president — praised for personal involvement and honesty). Brian Olson (owner/leadership — praised for responsiveness and personal service). Matt (technician — praised for timeliness and communication). Dustin (technician — praised for helpfulness). Andy (technician — praised for helpfulness). Corey (staff — praised for honesty about fit). Justyn (technician — praised for work quality).
Spectrum has a clean review record and a team that multiple reviewers praise by name. If you are hiring them for mold work, ask specifically for Brody or Jason based on reviewer feedback, and confirm in writing that a third-party lab will handle both pre- and post-remediation air sampling. The biggest unknown is not quality but mold-specific volume; make sure they have recent mold project references, not just water damage ones.
Keep in mind
- Spectrum does both mold testing and mold remediation. Their website says pre-assessment and clearance testing are done by third-party labs, but confirm this directly and ask for the name of the independent testing firm before signing a contract.
- Their service area page lists nearly 40 cities across the Chicagoland region, from DeKalb to downtown Chicago to Woodridge. That is a wide radius from Aurora. Ask whether your location falls within the 2-hour response window or if that commitment applies only to nearby cities.
- The website is heavily oriented toward water damage restoration. Mold remediation appears as a secondary service. If your project is mold-only with no water event involved, ask how many standalone mold projects they complete per month.
- With 66 total reviews and no recent negatives, the sample size is small enough that patterns are hard to detect. The absence of complaints is a positive signal, but do your own due diligence on pricing and scope before committing.