Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Aurora and western Chicago suburbs homeowners who need same-day water damage response with mold remediation handled by the same crew, especially when a plumbing failure caused the water intrusion.
Best for
- Aurora and western Chicago suburbs homeowners dealing with water damage that may have caused mold growth, where a single company can handle both the plumbing repair and the restoration.
- Property owners who need emergency response at odd hours, since Roto-Rooter dispatches around the clock with no after-hours surcharge.
- Homeowners filing insurance claims for water or mold damage who want documented moisture readings and a company that coordinates directly with their insurer.
- Commercial property managers across the Chicago metro who need scalable water damage and mold response for offices, retail, or multi-unit buildings.
About this company
Roto-Rooter Plumbing & Water Cleanup in Aurora, IL is a franchise location of the national Roto-Rooter brand, managed by Andrew Collings. Mold remediation is a secondary service layered onto their core water damage restoration and plumbing operation. They fix the plumbing failure, extract the water, dry the structure, and remediate mold if it has developed, all under one dispatch.
The operational advantage is the plumbing-plus-restoration combination. Most restoration companies wait for a third-party plumber before they can start extraction. Roto-Rooter sends both capabilities on the same call. Their water damage process uses truck-mounted and portable extractors, air movers, industrial dehumidifiers, and antimicrobial treatment for contaminated water. Techs hold IICRC credentials and document moisture readings throughout drying for insurance purposes. They categorize water contamination on-site (clean, gray, or black water) and scope the remediation accordingly.
The brand has operated since 1935. This Aurora location holds Illinois plumbing license MP: 058-197370 and an Indiana license. They dispatch 24 hours a day with no extra charge for nights, weekends, or holidays. Financing is available through Synchrony Bank for larger jobs.
A 4.8-star rating across 2,083 Google reviews is strong volume for a single location. The sheer number of reviews means the rating has weathered hundreds of individual experiences. Most positive reviews mention the same thing: a tech showed up fast, explained the problem clearly, and fixed it in one visit.
Services
Service area
Based in Aurora, IL at 1691 Town Center St, Suite 104. Claims coverage across 12 counties in three states: McHenry, DuPage, Cook, Lake, Grundy, Will, Kane, DeKalb, and Kendall counties in Illinois; Lake and Porter counties in Indiana; and Walworth, Racine, and Kenosha counties in Wisconsin. That is the entire Chicago metro area and then some. Confirm actual dispatch time for locations outside Kane and DuPage counties.
Review consensus
Eddie (also appearing as Eddy and Ed) is the most-mentioned technician across dozens of reviews, praised for same-day arrivals, clear explanations, patience with kids watching, and solving complex clogs. Tim draws equally strong praise, with multiple reviewers calling him back for repeat jobs and one noting he drove from another state when no local tech was available. Marc gets mentioned for fast fixes and clear communication. Repeat customers are common: several reviewers explicitly say this is their second or third time calling and they chose Roto-Rooter again because of past experience. Speed is the most consistent theme. Reviewers describe same-day service, techs arriving within one to two hours of calling, and jobs completed in a single visit.
13 found across 2083 total reviews at 4.8★. Pricing dominates. Saif Shaik called pricing exorbitant with estimates that conveniently justify the cost. CMonsters27 S, a Local Guide with 59 reviews, was quoted $615 for a kitchen drain clog and found a competitor at $195. Reviewer A, a Local Guide with 29 reviews, was quoted $720 for a pipe clearing under a sink and had a competitor do it for $99. Jamie Jongsma was quoted $11,300 for a cast iron pipe replacement that a competitor did for $600. Aliona Balan was told her sewer pipe had collapsed and needed a $16,000 repair; a second company found roots and fixed it in hours. Lisa Hardt paid $720 and the issue went unresolved. Sanju Yohannan, a Local Guide, said the price was too high for what was done. Sharat Dayananda paid $650 for a shower cartridge replacement. Beyond pricing, scheduling failures appear: Lisa Hjelm had three consecutive appointments rescheduled. James Kallas experienced a late arrival and could not get a follow-up timeline after five calls.
The pricing complaints follow a franchise-model pattern. Field technicians draw consistent praise for skill and professionalism, but the pricing structure sits above them. Multiple reviewers explicitly note that the individual tech was great but the company's prices were unreasonable. CMonsters27 S wrote that the plumber was nice but doesn't control pricing. This office-versus-field split is common in national franchise operations where corporate sets pricing tiers and local techs have limited flexibility. The owner response pattern reinforces this: every single response across 13 negatives is a near-identical template from Pat Swanson directing reviewers to email, without engaging with the specific complaint. This 100% response rate with 0% substantive engagement is textbook reputation management.
Eddie/Eddy/Ed (technician — overwhelmingly positive, most-mentioned staff, praised for speed, clear explanations, going above and beyond). Tim (technician — strongly positive, praised for repeat reliability, skill with old plumbing, driving from out of state to cover jobs). Marc (technician — positive, praised for fast fixes and clear explanations). Fred (technician — positive, praised for detailed explanations and honest answers). Eugene (technician — positive, praised for great service by a repeat customer). Filipe/Felipe (technician — positive, praised for explaining the job and providing prevention tips). Don (technician — positive, praised for arriving ahead of schedule and fast leak repair). Ray (technician — positive, praised for courtesy and thorough cleanup). Andrew (technician — positive, praised for quick arrival and knowledge). Pat/Patrick (technician — positive, praised for fast toilet installation). Joseph (apprentice — positive, worked alongside Pat). Rick (technician — positive, praised by Laura Gonzalez for professionalism). Jason (technician — positive, mentioned alongside Rick). Bob (technician — positive, praised for responsiveness). Edvin (technician — positive, praised for politeness and speed). Chris (technician — positive, praised for being well-seasoned). Pat Swanson (Customer Satisfaction Manager — appears in every owner response, template-only engagement).
The field techs at this location deliver. Ask for Eddie or Tim by name if you can. The risk is the price tag. Before any work starts, get the written estimate, compare it against at least one local competitor, and do not approve major pipe replacements or excavation work without a second opinion. The franchise's pricing structure runs significantly above independent operators for equivalent work.
Keep in mind
- Pricing is the single biggest complaint. Across 13 recent negatives, most cite quotes or charges far above what competitors charged for the same work. One reviewer paid $720 and the issue went unresolved. Another was quoted $615 for a kitchen drain clog that a competitor cleared for $195. Get at least one competing quote before committing.
- This is a plumbing and water damage company that offers mold remediation as an add-on service. If you have a standalone mold problem unrelated to water damage, ask whether their crew and equipment are sized for your specific situation.
- Every owner response to a negative review follows the same template: an apology from Pat Swanson, Customer Satisfaction Manager, directing the reviewer to email. None of the responses address the specific complaint. This is reputation management, not problem-solving.
- The service area claim covers 12 counties across three states. Confirm realistic response time for your specific location, especially outside Kane and DuPage counties.
- One reviewer reported being told a pipe collapse required a $16,000 dig-up job. A second company found roots, cleared them, and fixed the problem in a couple of hours. Get a second opinion before approving major upsells.