Provider profile
SERVPRO of Arlington Heights/Prospect Heights
Provider snapshot
What this listing says
Arlington Heights and Prospect Heights homeowners dealing with water damage that has led to mold, who want a single franchise to handle mitigation and reconstruction under one roof.
Best for
- Homeowners in Arlington Heights or Prospect Heights who discover mold after a basement flood or water leak and want one company to handle drying, mold removal, and drywall replacement.
- Property sellers in the northwest suburbs who need mold remediation done quickly with documentation for the closing process.
- Commercial property managers who need 24/7 emergency mold or water response with insurance coordination built in.
- Homeowners who want HVAC and duct cleaning done alongside mold remediation to address airborne contamination from the same source.
About this company
SERVPRO of Arlington Heights/Prospect Heights is a locally owned franchise covering Arlington Heights, Prospect Heights, and surrounding northwest suburban Illinois communities. Owned by James and Jill Frangella, this location operates as a full-service restoration company handling water damage, fire damage, mold remediation, storm damage, and construction rebuilds. Mold is one piece of a broader operation, not their sole focus.
Their mold remediation page describes a seven-step process: initial contact, inspection, containment, air filtration using air scrubbers and HEPA vacuums, removal with antimicrobial treatments, cleaning of structural elements and HVAC systems, and reconstruction of damaged materials like drywall and subfloors. They also offer mold testing and sampling in-house, and they handle contents packout and storage at their own facility. The website commits to a 1-hour callback, 4-hour on-site arrival, and 8-hour verbal briefing timeline.
Jim Frangella has been noted in reviews as having 19 years of home building experience. The franchise also handles commercial properties across retail, healthcare, hospitality, and educational facilities. They offer 24/7 emergency response and work directly with insurance adjusters to manage claims paperwork.
At 4.7 stars across 51 Google reviews, this location carries a solid rating for a restoration franchise. The volume is modest, but the positive reviews are spread across multiple years and name a range of staff members, suggesting consistent operations rather than a burst of solicited reviews.
Services
Service area
Headquartered at 3400 W Stonegate Blvd, Suite 101, Arlington Heights, IL 60005. Primary coverage includes Arlington Heights and Prospect Heights, Illinois. Reviews indicate they have also served customers in Naperville, Oswego, and Roselle, suggesting they cover a broader area of Chicago's northwest suburbs.
Review consensus
Rick draws the most consistent praise across multiple years. Reviewers describe him as responsive, knowledgeable, and someone who follows up after the job. Omar is praised for being respectful and hands-on during basement flood cleanups. RJ Simek is highlighted by multiple reviewers and an insurance agent partner as prompt, honest, and solution-oriented. More recently, Ryan is praised for clear communication and bringing in superintendent Fausto to manage construction. Jordan and Ivan earned praise for explaining the work plan and treating the property with care. Dominick and Victor are noted for clear quoting and effective water removal. Across positive reviews, the most common themes are fast response times, good communication throughout the process, and clean job sites.
3 found across 51 total reviews at 4.7★. Two reviewers describe the same breakdown: mitigation work is completed, drywall is torn out, and then the reconstruction team never follows up. Mar Mc waited through multiple calls and emails before giving up and hiring another company, causing significant delays. Joseph Hrbacek had mold remediation done but was not told upfront that drywall replacement was a separate department and separate cost. The owner response to Joseph claims the estimate clearly outlined what was included, creating a factual disagreement. Sarah Kammer hired them for post-construction cleaning and reported workers arriving but sitting in the driveway for 45-60 minutes, leaving early, and then being charged for the full day. She also reported damage to new hardwood floors. When she escalated, she says the response was to pay or face collections. Jessica Baez gave 3 stars and praised the field crew (Jordan and Ivan) but is still waiting for finalized documentation including invoices, photos, drying logs, and a W-9, which is holding up her insurance claim.
The negative reviews cluster around what happens after the field crew leaves. The technicians and field staff (Omar, Jordan, Ivan, Rick) get consistently strong feedback. The friction points are administrative: reconstruction scheduling, documentation delivery, and billing disputes. This is a common pattern in restoration franchises where field operations and back-office functions run on different tracks. The owner responds to 100% of negative reviews, but the responses vary. Omar's reply to Mar Mc was personalized and offered a direct phone number. The response to Joseph was more formal and deflected responsibility onto the estimate language. The response to Sarah was a template-style apology without engaging with her specific complaints about worker conduct or the collections threat.
Rick Jacobsen (sales/project management — praised by multiple reviewers for responsiveness, follow-up, and knowledge). Omar (field technician and marketing support coordinator — praised for hands-on flood work, also signs owner responses). RJ Simek (operations — praised by multiple reviewers and an insurance partner for honesty and responsiveness). Rob Stine (field — praised for punctuality). Ryan (project management — praised for communication and knowledge). Fausto (superintendent — praised for managing construction). Dominick (sales/estimating — praised for clear quoting). Victor (field technician — praised for water removal). Jordan (field technician — praised for professionalism and care). Ivan (field technician — praised for explaining work plan). Jeremy (project lead — praised for water remediation). Iris Cruz (field — praised for flood response). Zinnas (cleaning — praised for pleasant demeanor and cleaning quality). Jim Frangella (owner — praised for home building experience and desire to help). Steve (supervision — mentioned alongside Ryan for restoration oversight).
The field crews here earn their praise. If you are hiring for water damage or mold remediation, ask for a named project manager upfront and get the reconstruction timeline and cost in writing before mitigation begins. The gap between mitigation and reconstruction is where this franchise loses customers. Request all documentation deliverables and deadlines as part of the initial agreement, especially if you are filing an insurance claim.
Keep in mind
- This company does both mold testing and mold remediation. That means the same company telling you whether you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before or after their work to confirm the scope and the results.
- Two separate 1-star reviews describe being promised reconstruction follow-up after mitigation but never hearing back. One reviewer waited months. The owner responded to both offering to reconnect, but the pattern suggests a handoff gap between the mitigation and construction teams.
- One reviewer hired them for post-construction cleaning and reported workers sitting idle, subpar results, and threats of a lien when the bill was disputed. If you are hiring them for general cleaning rather than restoration, clarify the scope and pricing structure in writing beforehand.
- Their stated service area covers Arlington Heights and Prospect Heights. One positive review mentions a Naperville job, and another reviewer came from Oswego, so they may travel outside their core territory. Confirm availability and any travel fees for locations beyond their primary coverage.