Provider profile
Rapid Restoration Team
Provider snapshot
What this listing says
Arlington Heights and Northwest Suburb homeowners dealing with water damage or mold who want a family-owned operator — Tommy typically shows up same-day and handles the work himself.
Best for
- Homeowners in Arlington Heights, Schaumburg, Palatine, or Hoffman Estates who need same-day emergency water extraction or mold remediation.
- Buyers who want the owner on-site doing the work, not a rotating crew of subcontractors.
- People dealing with mold discovered during a home inspection who need fast turnaround — several reviewers describe remediation completed within days of discovery.
- Property owners who need both remediation and reconstruction handled by one company rather than coordinating multiple contractors.
- Commercial building managers in Cook or Lake County who need mold testing and remediation with insurance documentation.
About this company
Rapid Restoration Team is a family-owned restoration company based in Arlington Heights, Illinois, serving the Northwest Suburbs and broader Chicagoland area. Their primary identity is water damage restoration — that's their Google category and the emergency most reviewers describe — but they also handle mold remediation, fire damage, biohazard cleanup, trauma scenes, and hoarding situations. Owner Tommy runs jobs personally, which is unusual for a company with 88 reviews and growing.
On the mold side, they do both testing and remediation in-house. Their website describes containment with negative air pressure, HEPA air scrubbing, antimicrobial treatments, and post-remediation air sampling. They use moisture meters and thermal imaging for inspections. They also mention eco-friendly, non-toxic treatment products. The reconstruction capability means they can tear out and rebuild affected areas rather than subcontracting that step.
The company claims over 10 years of experience and is IICRC-certified and OSHA-compliant. They're Xactimate-trained, which means they can generate the same cost estimates insurance adjusters use — a practical advantage when filing claims. Cindy handles phone intake and follow-up coordination.
A perfect 5.0 rating across 88 Google reviews is genuinely rare. Most restoration companies at this volume carry at least a few complaints about pricing, timelines, or communication. The consistent praise centers on Tommy's personal involvement — he answers calls, shows up same-day, explains the process, and does the work himself. That hands-on model is likely why complaints haven't materialized, but it also raises a question about how the company scales.
Services
Service area
Headquartered in Arlington Heights, Illinois. Core service area covers the Northwest Suburbs including Schaumburg, Palatine, Hoffman Estates, Mount Prospect, Elk Grove Village, Rolling Meadows, Barrington, Buffalo Grove, Des Plaines, and Wheeling. They list coverage across Cook, DuPage, Lake, McHenry, Kane, and Will Counties, and claim to serve parts of Southeast Wisconsin and Northwest Indiana — though reviews concentrate in the Northwest Suburbs.
Review consensus
Tommy is named in the vast majority of reviews and praised for same-day response, clear explanations, and doing the physical work himself. Multiple reviewers describe calling in a panic — burst pipes, flooded basements at midnight, sump pump failures — and Tommy arriving within an hour. Cindy is praised for handling phone communication, follow-up, and guiding customers through the process. Reviewers consistently note fair pricing, with several mentioning the family-owned model keeps costs below larger competitors. The range of jobs praised spans basement flooding, attic mold remediation, crawl space cleanup, sewage backup, and biohazard work.
0 found across 88 total reviews at 5.0★. No 1-star reviews exist in the recent window. With 88 total reviews at a 5.0 rating, there are zero negative data points to analyze.
The owner-operator model explains both the perfect rating and the potential risk. Tommy personally handles intake, estimation, execution, and follow-up on most jobs. Reviewers from single-review accounts through 90-review Local Guides all tell the same story: fast response, personal attention, fair pricing. That consistency across reviewer credibility levels is a strong authenticity signal. The question is sustainability — as volume grows, the personal touch that drives these reviews becomes harder to maintain.
Tommy (owner/lead technician — overwhelmingly positive across nearly every review, praised for speed, communication, hands-on work, and fair pricing). Cindy (office coordination/phone intake — positive, praised for responsiveness, follow-up, and guiding customers through insurance and process). Don (technician — mentioned once positively alongside Tommy).
Ask for Tommy by name — he's the reason this company has the rating it does. If your job is in the Northwest Suburbs and Tommy is available, reviewers consistently describe a fast, fairly priced, personally managed experience. Confirm who will be on your specific job, especially during peak water damage season. Get an independent post-remediation test if they're also doing your initial mold assessment.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Ask whether they'll accept a third-party test or if you can get independent post-remediation clearance testing.
- Their service area claims stretch across Northern Illinois, Southeast Wisconsin, and Northwest Indiana. The office is in Arlington Heights and the bulk of reviews come from the Northwest Suburbs. If you're outside Cook or Lake County, confirm response times before booking.
- Tommy appears to be personally involved in most jobs. That's great when he's available, but a one-person bottleneck could mean delays during busy periods like spring flooding season. Ask about crew size and who will actually be on your job.
- The website's non-refundable payment policy is worth reading before you authorize work. Understand what you're agreeing to at the payment stage.
- With 88 reviews and zero negatives, there's no complaint data to evaluate. That's a positive signal, but it also means you can't see how the company handles disagreements.