Romexterra Construction Fire and Water Restoration Services

Jackie Hersam dominates the positive reviews as a relationship manager and account representative. Insurance agents, repeat customers, and first-time callers all describe her as responsive, caring, and effective at moving claims forward. Sammy Cruz draws praise for fast emergency callbacks and thorough damage assessments, including a warehouse flooding where he responded within 45 minutes when other companies quoted days. Victor G and Hugo get singled out multiple times for clean, on-time mold remediation and drywall work. Tony Mayoral earns praise as a project manager who inspects thoroughly and communicates throughout the process. Patrick Fitzmaurice and Ed O get called out for responsive reconstruction work. The mitigation crews consistently earn praise for speed: same-day and even late-night responses, equipment setup, and clear explanations of the drying process. Dominic draws praise for smooth phone interactions. Several reviewers describe the team calming them down during stressful emergencies.

11 found across 626 total reviews at 4.8★. Billing disputes dominate the complaints. Shawn Shockey reports Walter quoted $4,500 verbally, then invoiced $8,700 with line items for work not performed, including carpet removal the homeowner did himself. Kim Lind describes being billed for items already removed before cleanup and filed a police report for what she calls fraudulent billing. Gelu Constantin says a kitchen fire cleanup quoted at $5,000-$7,000 ballooned to $150,000, with insurance refusing to pay the inflated amount, and belongings returned broken or uncleaned. Ymore Cave says Michael Guimond pressured her into immediate authorization by calling the work an emergency, the insurance claim was denied, and she was billed over $3,000 plus late fees while also alleging $13,000 in unnecessary demolition damage. Jason Hill paid $3,700 for floor drying that two flooring companies later confirmed left moisture underneath. Walter responded with hostility, Marie in billing told him floors would dry themselves, and GM Blair never returned calls. Reliability is the second theme: Luis Gregory waited five hours with no show and no call. Jason Marcordes wasted three hours when Tony, the project manager, did not know who he was or what property he was calling about. Ellen Gill says the crew cancelled last minute and later admitted they took a more lucrative job.

The split between emergency mitigation and everything that follows is sharp. Romexterra excels at the first 48 hours: fast dispatch, responsive crews, clear communication under pressure. The problems begin when the job transitions from mitigation to reconstruction or final billing. Different project managers handle each phase, and the handoff loses information and urgency. Walter appears in both positive and negative reviews, suggesting inconsistency depending on the customer interaction. The billing disputes share a pattern: verbal quotes given during the high-pressure emergency, followed by significantly larger invoices with line items the customer disputes. Owner responses to negative reviews were absent from recent complaints in this data set, except for one template response to Cordelia Nunn from 2023.

Jackie Hersam (relationship manager/account representative — overwhelmingly positive across many reviews). Walter/Walt W. (project manager — polarizing; praised for some assessments, criticized for pressure tactics, vague scoping, rudeness, and billing discrepancies). Sammy Cruz (emergency response — positive). Tony Mayoral (project manager — mostly positive, one no-show complaint from Jason Marcordes). Victor G (mitigation/mold technician — positive across multiple reviews). Hugo (technician, paired with Victor G — positive). Mike Guimond/Mike G (sales/project manager — mixed; praised for late-night responses, criticized for pressure and misleading insurance coverage claims). Mike Othman/Mike O (project manager — positive). Patrick Fitzmaurice (reconstruction — positive). Ed O (reconstruction — positive). Barrett (reconstruction — positive). Robert (reconstruction — positive). Charlie (reconstruction — positive). Dominic (customer service — positive). Randy (technician — positive). Doug (reconstruction PM — negative; weeks of broken promises on quotes). Marie Sacco (billing — mixed; praised for helpfulness by some, criticized for dismissiveness by Jason Hill and overreach by Cordelia Nunn). Blair (general manager — resolved billing dispute for Ravi G, but failed to return calls for Jason Hill). Enrique (technician — positive mention). Geovany, David, Rocio (pack-out crew — positive). Quan, Gary (mitigation — positive). Ashley (dispatcher/coordinator — positive). Greg Meindle (customer service — positive). George N (mitigation — positive). Justin (water damage — positive). Faye (billing — positive).

Hire Romexterra for the emergency response, but protect yourself on the contract. Get an itemized written scope of work with a not-to-exceed price before any crew starts, and do not rely on verbal quotes given during the initial visit. Ask for Jackie Hersam as your account contact and request Victor G for mold remediation work. If reconstruction is needed, confirm your PM in writing and set weekly check-in dates before the mitigation phase ends.