Provider profile
Magic Valley Restoration & Construction
Provider snapshot
What this listing says
Twin Falls homeowners dealing with water damage that led to mold growth, where the same owner-operated team can handle emergency extraction, remediation, and full reconstruction under one contract.
Best for
- Twin Falls and Magic Valley homeowners who need mold remediation after a water loss event and want one company to handle everything from extraction to rebuild.
- Property owners who want the company owner on-site during the initial assessment — John Holman routinely does same-day inspections after a phone call.
- Insurance-claim situations where you need a company experienced in Xactimate estimates and adjuster coordination.
- Commercial property managers in southern Idaho who need a single contractor for mold, water, fire, and biohazard cleanup.
- Spanish-speaking homeowners in the Magic Valley who need restoration services in their language.
About this company
Magic Valley Restoration & Construction is a family-owned restoration company in Twin Falls, Idaho, run by John and Kristie Holman. Mold is one piece of a broader operation that covers water damage, fire damage, sewage cleanup, biohazard work, asbestos removal, roofing, plumbing, and full reconstruction. They handle both residential and commercial properties and offer Spanish-language service.
What stands out is the scope under one roof. They do mold inspection and testing, remediation, and the rebuild afterward, so you deal with one company from the emergency call through the final paint match. Their mold remediation page describes containment, negative air pressure, air filtration, and dehumidification as standard steps. They hold IICRC and EPA credentials and use Xactimate for insurance estimates. They also run 24/7 emergency plumbing, which matters because most of the mold jobs they handle trace back to water events.
The Holmans stay involved in day-to-day operations. Multiple reviewers mention calling John directly and getting a same-day visit. The company won the Idaho's Best 2026 Central Region award for disaster restoration and has won Readers' Choice awards in prior years. They are expanding into Boise under the name Idaho Restoration Company. They offer a 1-year warranty on completed jobs.
A 4.9-star rating across 113 Google reviews is unusually high for a restoration company. Most of that volume comes from water and fire damage jobs, not mold specifically, but the operational patterns — fast response, owner involvement, clear insurance coordination — carry across service lines.
Services
Service area
Headquartered in Twin Falls, Idaho at 2022 4th Ave East, Suite A. They serve Twin Falls, Jerome, Buhl, Burley, Rupert, and Filer across the Magic Valley region of southern Idaho. They are expanding into Boise under the brand name Idaho Restoration Company. One reviewer in Albion and another in Jerome confirm work outside the Twin Falls city limits.
Review consensus
John Holman draws the most mentions by far — reviewers describe him showing up within minutes of a call, doing free honest assessments where he told homeowners they had nothing to worry about, and staying personally involved through months-long fire rebuilds. Tanner gets repeated praise as a project manager who coordinates subcontractors and keeps homeowners informed at every step. Roberto earns specific callouts for kindness, clear communication, and attention to customer needs on water damage and mold jobs. Chance, the general manager, gets credit for honest upfront pricing and creative solutions to keep costs down. Reviewers consistently highlight fast emergency response (often same-night), insurance claim assistance, and the quality of finish work — multiple people say their home looked better after restoration than before the damage.
2 found across 113 total reviews at 4.9★. The 1-star review from Roberto Cabrera (April 2025) contains no text. The owner responded that they have no record of this person as a customer and invited direct contact. The reviewer has only 1 review on their account and received 0 likes. The substantive complaint is a 2-star review from amy iversen (August 2025, 10 reviews on her account), who describes a water loss restoration that stretched to 3.5 months. Key issues: the company told her to empty all kitchen cabinets for replacement before confirming insurance approval, left the home without a working kitchen sink for two weeks, did not reinstall the oven for three weeks after flooring was finished, and left an uncapped toilet line exposing sewer gas for two weeks. When the family raised concerns about losing access to their only working shower, the response was dismissive. After the project, an employee showed up unannounced to confront the family about a negative survey, ignoring No Trespassing signs. The owners responded publicly, took full responsibility, called the unannounced visit unacceptable, and said they were using the feedback for training.
The negative review describes a gap between the emergency response phase (which was prompt) and the longer reconstruction phase (which broke down on communication and livability). This split is common in restoration companies: the mitigation crew operates on urgency, but the rebuild side runs on contractor timelines. Reviewers who had shorter-scope projects — emergency water extraction, mold inspections, single-room repairs — report consistently positive experiences. The risk surfaces on multi-month, multi-trade reconstruction jobs where coordination across subcontractors becomes the bottleneck. The owners respond to every negative review with personalized messages that engage with specifics rather than using templates.
John Holman (owner — consistently praised for responsiveness, honesty, and hands-on involvement). Kristie Holman (owner — praised for communication and going above and beyond). Tanner (project manager — praised for coordination, communication, and quality oversight). Roberto (crew lead/technician — praised for kindness, communication, and attention to detail). Chance (general manager — praised for honesty, upfront pricing, and creative cost solutions). Chris (team member — praised for professionalism and pride in work). David Whalin (technician — praised for going above and beyond on repairs). Jeremiah (project lead — praised for perfectionism and quality control). Edgar (crew leader — praised for hard work and keeping customers informed). Dan (estimator — praised for professionalism and no-pressure approach). Brian (worker — praised for on-time arrival and quality work). Kashner (team member — mentioned assisting on inspections).
For emergency water extraction, mold inspections, and single-scope restoration jobs, this company delivers fast, owner-involved service that reviewers overwhelmingly praise. Ask for John on the initial assessment. If your project involves multi-month reconstruction, get a written timeline with milestones and confirm how livability needs (working kitchen, bathroom access) will be maintained during the work.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you whether you have a mold problem also profits from fixing it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- One detailed 2-star review describes a water damage restoration that stretched to 3.5 months with a kitchen left without a sink for two weeks, an oven uninstalled for three weeks after flooring work, and an uncapped toilet line exposing the home to sewer gas. The owners acknowledged the failures publicly. On longer reconstruction projects, communication breakdowns are a risk worth asking about upfront.
- After that same negative survey response, an employee visited the reviewer's home unannounced to discuss the feedback, ignoring posted No Trespassing signs. The owners called this unacceptable and said they addressed it internally.
- Their primary identity is a restoration and construction company, not a mold specialist. Mold work is one service line among many. If your mold problem is not connected to a water or fire event, confirm they assign the same level of attention to standalone mold jobs.
- They are expanding into Boise under a different brand name (Idaho Restoration Company). Ask whether your Twin Falls project will be staffed by the local team or shared resources.