Provider profile
Crazy Clean Carpet Cleaning And Restoration
Provider snapshot
What this listing says
Post Falls and Coeur d'Alene homeowners who want mold testing, remediation, and water damage handled by one locally owned crew operating since 2012 with 676 five-star Google reviews.
Best for
- Post Falls, Coeur d'Alene, and Hayden homeowners dealing with mold after water damage who want one company to handle extraction through remediation.
- Buyers or sellers in the CdA-Spokane corridor who need mold air quality testing with a third-party lab report for real estate transactions.
- Homeowners who want a single vendor for carpet cleaning, water damage, and mold work rather than coordinating multiple contractors.
- Commercial property managers across northern Idaho and eastern Washington needing 24/7 emergency water extraction with insurance documentation.
About this company
Crazy Clean started in Post Falls, Idaho in 2012 as a carpet cleaning company and has since expanded into water damage restoration and mold remediation. Owner Samuel J. grew up in the cleaning industry and runs the operation with a team of named technicians and an office manager, Alisha M. They hold contractor licenses in both Idaho (RCE-68947) and Washington (CRAZYCC750DK), and the firm carries IICRC certification. Their primary identity remains carpet and upholstery cleaning, with restoration work as a growing share of the business.
On the mold side, they offer air quality testing at a flat $250 for up to two indoor samples plus one outdoor baseline, with samples sent to an independent third-party lab. Results typically come back same-day or within 24 hours. Their remediation process uses containment with negative air pressure, HEPA air scrubbers, and non-toxic antimicrobial treatments. They also handle post-remediation clearance testing. For water damage, they run 24/7 emergency response with thermal imaging, moisture meters, commercial-grade air movers, and dehumidifiers.
The company covers both Idaho and Washington, with two phone numbers serving the Coeur d'Alene and Spokane corridors. Head technician Randall E. brings over 25 years in the cleaning industry. The team includes technicians AJ J., Nelson G., and Maxwell W.
A perfect 5.0-star rating across 676 Google reviews is rare for any service company at that volume. Most of the review base reflects carpet and upholstery cleaning work, with a smaller number referencing water damage and mold jobs.
Services
Service area
Headquartered in Post Falls, Idaho. Standard service zone covers Post Falls, Coeur d'Alene, Hayden, Rathdrum, Liberty Lake, Spokane Valley, and Spokane. Extended-area service with a travel charge reaches Spirit Lake, Athol, Airway Heights, Deer Park, Harrison, Newman Lake, Hauser, and Newport. They maintain separate phone lines for Idaho (208-704-8880) and Washington (509-218-5079).
Review consensus
Randall draws the most individual praise, named in at least eight reviews for arriving early, removing difficult stains, and being meticulous. Repeat customer Michelle C. noted five separate visits with consistent results. Nelson gets called out by name for doing a great job by multiple reviewers including Mary Christy, Sally Riggs, and Benjamen Brewer. Max earned praise from judy herrmann and Michelle N. for speed and results. Laurel Gay Edwards specifically praised Sam and Max for mold remediation work in her computer room and closet, and Alesha for answering questions throughout the process. Sonia Rodriguez thanked Leah and Christian for quick scheduling under difficult circumstances. Multiple reviewers highlight pricing transparency — Darron David noted the final price matched the phone quote exactly. Caryn R. appreciated that the technician did not upsell. Several reviewers mention same-day or next-day availability.
1 found across 676 total reviews at 5.0★. The single recent complaint came from T.E.N VIDS in January 2026, who paid $800 for couch and carpet cleaning. Dried yogurt remained on the couch after cleaning, carpet spots were left behind, and the technician did not clean close to or under bed frames. The reviewer ended up re-cleaning everything with their own steam cleaner. The owner responded offering to send the team back out but acknowledged the reviewer's timeline did not allow for a return visit.
With 676 reviews and only one complaint at 3 stars in the past 18 months, the signal-to-noise ratio is overwhelmingly positive. The owner's response to the single negative was personalized and specific, addressing the timeline issue and offering a redo. This is a carpet-cleaning company first — reviewers rarely mention mold or water damage, so the stellar rating reflects cleaning work rather than restoration outcomes.
Randall (head technician — praised repeatedly for early arrivals, stain removal, and meticulousness). Nelson (cleaning technician — praised for punctuality and quality by multiple reviewers). Max/Maxwell (cleaning technician — praised for speed and friendliness). AJ (cleaning technician — praised for fixing work left behind by another company). Sam/Samuel (owner — praised by name for mold remediation work). Leah (role unknown — praised for quick scheduling). Christian (role unknown — praised for responsive service). Joseph (cleaning technician — praised alongside Nelson for carpet work). Alesha/Alisha (office manager — praised for answering questions during mold remediation).
If you need carpet or upholstery cleaning in the Post Falls-to-Spokane corridor, the track record here is hard to argue with — 676 reviews at a perfect 5.0 with named technicians who show up consistently. For mold work specifically, ask to speak with Sam about their remediation experience and request references from past mold jobs. Since they do both testing and remediation, consider getting a second opinion on test results before committing to their remediation services.
Keep in mind
- Crazy Clean does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Ask whether you can use their test results with an independent remediator, or get a separate test from a company that only tests.
- Their roots are in carpet cleaning, not mold work. The mold remediation and testing pages are newer additions to the website. Ask how many mold remediation jobs they completed in the past year and what IICRC mold-specific certifications their technicians hold.
- The service area stretches from Spokane, WA to Coeur d'Alene, ID and beyond, covering roughly 40 miles. For extended-area locations like Spirit Lake, Athol, or Newport, they charge a travel fee. Confirm the travel charge before booking.
- Almost all 676 reviews reference carpet or upholstery cleaning. Very few mention mold work specifically. The 5.0-star rating reflects carpet cleaning satisfaction more than mold remediation track record.